This is a pretty standard Japanese 3 star hotel in a great location about 10 minute walk from Shinjuku Station. The problem I had was with this hotel's staff severely lacking proper training. I cannot recommend this hotel to anyone and suggest staying at other hotels in teh area that have properly trained staff. Here are the issues I had during my stay: 1. The hotel gave someone access to a random person without checking any ID. I woke up on Saturday morning at 8AM to an unidentified man entering my room. He did not speak English and I yelled for him to get out of the room. I called to complain and the concierge only said "SO SORRY. HE CHINESE MAN. I DON'T UNDERSTAND HIM." I was furious that they did not request any ID from him. This random person could've taken my things had I not been in the room. The concierge came up later to apologize and the staff again apologized when I checked out. There is no excuse for this type of behavior. 2. After the incident with the stranger entering my room, the staff deactivated his room key as well as mine. Did the hotel staff think to come up and give me a new key or at least tell me they did this? No...of course not because again they are not well trained. I had to go back and forth downstairs to get new key. 3. Even during check-in, the staff forgot to activate my key and I couldn't get on the elevator to go to my room. Then when I got up to my room the staff called me to tell me they forgot to charge me for a 200 yen tourist tax.
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Standard Double - Non-Smoking
More details
About this area
Located in Tokyo's Shinjuku neighbourhood, Citadines Central Shinjuku Tokyo is in the city centre and near the boardwalk. Nezu Art Museum and Tokyo Opera City Concert Hall are cultural highlights, and some of the area's popular attractions include Shinjuku Gyoen National Garden and Sunshine Aquarium. Check out an event or a game at Nippon Budokan, and consider making time for Tokyo Tower, a top attraction not to be missed. Our guests appreciate the hotel's central location for the nightlife and sightseeing. It's also convenient for public transport: Shinjuku-sanchome Station is 8 minutes by foot and Higashi-shinjuku Station is 8 minutes.
Getting around
- Tokyo Seibu-Shinjuku Station - 7 min walk
- Shinjuku-sanchome Station - 8 min walk
- Tokyo (NRT-Narita Intl.) - 51 min drive
Restaurants
- Where to eat
- Serves breakfast, brunch and lunch.
About this property
Policies
Check-in
Check-out
Children and extra beds
- Children are welcome.
- Kids stay free! One child 5 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pets
- Pets not allowed
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100–200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 October - 30 June, JPY 100 per person, per night
- A tax is imposed by the city: From 1 July - 30 September, JPY 0 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: JPY 1430 per person (approximately)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
Property is also known as
- Citadines Central Shinjuku Tokyo Hotel
- Citadines Central Hotel
- Citadines Central Shinjuku Tokyo
- Citadines Central
- Citadines Central Shinjuku Tokyo Hotel
- Citadines Central Shinjuku Tokyo Tokyo
- Citadines Central Shinjuku Tokyo Hotel Tokyo
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Food and drink
- Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 1430 per person
- 1 restaurant
Family friendly
- Dry-cleaning service
- Corner/local shop
- Laundry facilities
- Fridge
Conveniences
- Lift
- Corner/local shop
- Newspapers in reception
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- Japanese
More
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
Bathroom
- Electronic bidet
- Free toiletries
- Hairdryer
Entertainment
- 32-inch LCD TV
- pay films
Food and drink
- Free bottled water
- Fridge
More
- Desk
- In-room massage
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
Nearby things to do
Where to eat
- Serves breakfast, brunch and lunch.
The Citadenes Central Hotel was brilliantly located to many underground stations making travel so easy!
Suprisingly spacious for a Tokyo accommodation. Lots of room in the washroom and shower. Plenty of space to open your luggage if you’re smart with where to open it. New bottles of water each day for your long days out. Wifi was surprisingly intermittent though, even with the receiver in the room.
Rooms are small but ok for one or two days Not very soundproof as you can hear every conversation in the hallway
With the Golden Gai in your backyard, this place was absolutely perfectly situated if you're going to go to the late night bars or izakayas. The room is a bit snug if you have more than 2 suitcases but we made do and washroom was spacious enough for my tall husband to move around. All of the staff was very friendly and helpful! Absolutely recommend this place if you're staying in Shinjuku!