Check COVID-19 restrictions.

Hard Rock Hotel Desaru Coast

Photo gallery for Hard Rock Hotel Desaru Coast

Lobby
Outdoor pool
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast

5.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Jalan Pantai 3, Desaru Coast, Bandar Penawar, Johor, 81930

Explore the area

  • Popular LocationDesaru Coast Adventure Waterpark1 min walk
  • Popular LocationDesaru Beach14 min walk
  • Popular LocationTidal Wave Beach19 min walk
  • AirportSingapore (SIN-Changi)83 min drive

Choose dates to view prices

About this area

Bandar Penawar

Located in Bandar Penawar, Hard Rock Hotel Desaru Coast is next to a golf course and near the beach. The area's natural beauty can be seen at Desaru Beach and Desaru Fruit Farm, while Desaru Coast Adventure Waterpark and Desaru Ostrich Farm are popular local attractions. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Desaru Coast Adventure Waterpark - 1 min walk
  • Desaru Beach - 14 min walk
  • Tidal Wave Beach - 19 min walk
  • The ELS Club Desaru Coast - Ocean Course - 3 min drive
  • Fisherman Museum - 11 min drive

Getting around

  • Senai International Airport (JHB) - 57 min drive

About this property

Hard Rock Hotel Desaru Coast

5-star, family-friendly hotel, walk to Desaru Coast Adventure Waterpark
This smoke-free hotel features 2 restaurants, a full-service spa and a water park (surcharge). Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. Housekeeping is available on request.
Hard Rock Hotel Desaru Coast offers 365 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LED televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a water park (surcharge), an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa has 5 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures.

The spa is open daily.

Languages spoken

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AMโ€“10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sessions
  • The Elephant & Butterfly
  • Constant Grind
  • GMT+8

Things to do

  • 27 holes of golf
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Water park access (surcharge)

Family friendly

  • Children's club (surcharge)
  • Dining table
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Business services

  • Meeting rooms - 3

Outdoors

  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Dining table

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Desaru Coast Bandar Penawar
Hard Rock saru Coast Bandar P
Hard Rock Desaru Coast
Hard Rock Hotel Desaru Coast Hotel
Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Hotel Desaru Coast Hotel Bandar Penawar

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 125 out of 268 reviews
5 - Excellent 47%
Rating 4 - Good. 106 out of 268 reviews
4 - Good 40%
Rating 3 - Okay. 23 out of 268 reviews
3 - Okay 9%
Rating 2 - Poor. 10 out of 268 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 268 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.4/5

Eco-friendliness

3/5 Okay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
shower door rubber seems stuck and required some force to pull open. The basin seems a bit choked as dirty water unable to flow out fast when the tap was only half open to wash cups.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a couple for 12 - 14th of May. As it was approaching a long weekend, we understand that the crowd surges and response time from staff may be lacking as compared to off peak times. Having said that, check in was a very pleasant experience - i called ahead to request a room near the lift as my husband finds it difficult to walk long distances. I also requested for early check-in as we were checking out from Westin. To our immense pleasure, both requests were granted. Thank you reservation and reception crew! Your F&B crew also deserve commendation - Nigel was superb when we were renting the Hard Rock Cabana in the water theme park. He gladly provided extra drinking water and even threw in some fresh fruits and snacks. Alex the executive chef was amongst the serving crew during the very busy saturday morning buffet breakfast. Seeing an executive chef in the dining area helping out and checking on guests is amazing. Nevertheless, he still found time to ask for & listen to honest feedback on how to improve the menu & to whip me up a yummy dish - muaks! The GMT 8 bar & the live band is what Hard Rock is all about - they certainly added to the magic of Hard Rock. The only gripe i have is your car park - please please do consider having a covered car park All in, kudos to the whole team for making this a memorable stay for us
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
THE ROOM IS GOOD BUT HOT WATER FOR BATH IS NOT HOT ENOUGH
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, accessible to water park, friendly staffs. Overall good.
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it
Stayed 1 night in Feb 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Overall is excellent just check in wait quite a while but due to peak season so is understood.
Stayed 1 night in Dec 2021

2/5 Poor

Travelled with family
Disliked: Staff & service
Being a 5 star hotel, I guess I expected way more from the staff, to food and beverages as well as the premises. Firstly its covid period and the hotel guests ere full of occupants. Lack of staff to control the number of pax that was there. Parking was one corner of the place and the staff had given us rooms another corner of the hotel premise. I asked the staff during check in if the Water Park was opened on the next day Monday (29th Nov) however staff mentioned its closed as its not school hols. My kids being disappointed, I had to make other arrangements. Just to know on monday the water park was actually informed. Secondly we had to wait for a clean table for quite some time. After finally getting to the table the table were not setup with cutleries etc. Food could have tasted way better as well. Overall, I dont think I obtained an experience for what I had paid for. Please improve being the fact this is a 5 star hotel.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing experience for my family vacation! Kids really enjoy the stay. Plus point when we have special entrance to Adventure Waterpark. Very convenient for us. I have to say breakfast was too GOOD. Too many choices and delicious too. No second thought, I will definitely come back again!
Stayed 2 nights in Nov 2021

1/5 Terrible

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The rating talk itself
Nothing special here.and i may say this the worst hard rock i ever stay.please be carefull of this hotel promise if u request anything.they can change anytime they want it and they might not thinking of u.
Stayed 1 night in Nov 2021