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Hard Rock Hotel Desaru Coast

Photo gallery for Hard Rock Hotel Desaru Coast

Featured image
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast

5.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Jalan Pantai 3, Desaru Coast, Bandar Penawar, Johor, 81930

Explore the area

  • Popular LocationDesaru Coast Adventure Waterpark1 min walk
  • Popular LocationDesaru Beach14 min walk
  • Popular LocationTidal Wave Beach19 min walk
  • AirportSingapore (SIN-Changi)83 min drive

Choose dates to view prices

About this area

Bandar Penawar

Located in Bandar Penawar, Hard Rock Hotel Desaru Coast is next to a golf course and near the beach. The area's natural beauty can be seen at Desaru Beach and Desaru Fruit Farm, while Desaru Coast Adventure Waterpark and Desaru Ostrich Farm are popular local attractions. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Desaru Coast Adventure Waterpark - 1 min walk
  • Desaru Beach - 14 min walk
  • Tidal Wave Beach - 19 min walk
  • The ELS Club Desaru Coast - Ocean Course - 3 min drive
  • Fisherman Museum - 11 min drive

Getting around

  • Senai International Airport (JHB) - 57 min drive

Restaurants

  • Where to eat
  • Sessions โ€“ Garden-view buffet restaurant with a bar offering local and international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • The Elephant & Butterfly โ€“ Poolside theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Constant Grind โ€“ Cafรฉ with a bar offering local and international cuisine. Serves light fare daily. Kids' menu available.
  • GMT+8 โ€“ Lobby lounge offering local and international cuisine. Open daily.

About this property

Hard Rock Hotel Desaru Coast

5-star, family-friendly hotel, walk to Desaru Coast Adventure Waterpark
This smoke-free hotel features 2 restaurants, a full-service spa and a water park (surcharge). Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. All 365 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, guests will find LED TVs with digital channels, and other amenities include premium bedding and rainfall showerheads. Housekeeping is available on request.
Hard Rock Hotel Desaru Coast offers 365 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LED televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge), an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa has 5 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AMโ€“10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 27 holes of golf
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Water park access (surcharge)

Family friendly

  • Children's club (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Business services

  • Meeting rooms - 3

Outdoors

  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older

Renovations and closures

The following facilities or services will be unavailable from October 7 2021 to December 31 2021 (dates subject to change):
  • Children's club
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for MYR 159.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: MYR 159.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Desaru Coast Bandar Penawar
Hard Rock saru Coast Bandar P
Hard Rock Desaru Coast
Hard Rock Hotel Desaru Coast Hotel
Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Hotel Desaru Coast Hotel Bandar Penawar

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 119 out of 257 reviews
5 - Excellent 46%
Rating 4 - Good. 104 out of 257 reviews
4 - Good 40%
Rating 3 - Okay. 21 out of 257 reviews
3 - Okay 8%
Rating 2 - Poor. 10 out of 257 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 257 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with family
Disliked: Staff & service
Being a 5 star hotel, I guess I expected way more from the staff, to food and beverages as well as the premises. Firstly its covid period and the hotel guests ere full of occupants. Lack of staff to control the number of pax that was there. Parking was one corner of the place and the staff had given us rooms another corner of the hotel premise. I asked the staff during check in if the Water Park was opened on the next day Monday (29th Nov) however staff mentioned its closed as its not school hols. My kids being disappointed, I had to make other arrangements. Just to know on monday the water park was actually informed. Secondly we had to wait for a clean table for quite some time. After finally getting to the table the table were not setup with cutleries etc. Food could have tasted way better as well. Overall, I dont think I obtained an experience for what I had paid for. Please improve being the fact this is a 5 star hotel.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing experience for my family vacation! Kids really enjoy the stay. Plus point when we have special entrance to Adventure Waterpark. Very convenient for us. I have to say breakfast was too GOOD. Too many choices and delicious too. No second thought, I will definitely come back again!
Stayed 2 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice escape from Covid!
Staff very nice and friendly! Breakfast very well done. The room cooling seemed to go off from late night until early morning, being warm until early mornings.
Stayed 3 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021