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Hako Hotel Mount Austin

3.0 star property
Hotel in Johor Bahru with a 24-hour front desk

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Photo gallery for Hako Hotel Mount Austin

Welcome to HAKO, where guests can relax in comfort and enjoy the hotel's contemporary design featuring a central reception desk, seating area, and staircase.
Cozy dining area with a glass-top table and comfortable seating, surrounded by lush greenery and a bookshelf.
Relax in a comfortable living area with a sofa, sliding glass door to a balcony, and ample storage space.
Relax in a spacious room with a large bed, green sofa, and desk for work.
Experience the modern hotel's sleek design and convenient location, offering stunning views from its large windows.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Solo Room, No Windows

1 bedroom, desk, iron/ironing board, free WiFi

Solo Room, No Windows

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 1
  • 1 Single Bed

View all photos for Dual Twin, No Windows

1 bedroom, desk, iron/ironing board, free WiFi

Dual Twin, No Windows

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Dual Twin, With Window

1 bedroom, desk, iron/ironing board, free WiFi

Dual Twin, With Window

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Dual King, No Windows

1 bedroom, desk, iron/ironing board, free WiFi

Dual King, No Windows

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

1 bedroom, desk, iron/ironing board, free WiFi

Mini Suite

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family

1 bedroom, desk, iron/ironing board, free WiFi

Executive Family

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

1 bedroom, desk, iron/ironing board, free WiFi

Executive King

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Dual King, With Window

1 bedroom, desk, iron/ironing board, free WiFi

Dual King, With Window

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 1 King Bed

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About the area

Map
17-02, 17-03, 17-04, JALAN AUSTIN HEIGHT 8/3, Johor Bahru, Johor, 81100

What's nearby

  • Austin Heights Water & Adventure Park - 1 min walk - 0.0 km
  • Austin Hills Country Club - 19 min walk - 1.6 km
  • Hospital Sultan Ismail - 3 min drive - 2.6 km
  • AEON Tebrau City - 3 min drive - 2.6 km
  • Toppen Shopping Centre - 3 min drive - 3.0 km

Getting around

  • Kempas Baru Station - 12 min drive
  • Senai International Airport (JHB) - 36 min drive

Restaurants

  • ‪Sushi Zento 膳户 Austin Heights - ‬3 min walk
  • ‪Restoran Hua Mui 華美茶餐室 - ‬1 min walk
  • ‪宽窄巷子 成都串串香Kuanzhai Alley - ‬2 min walk
  • ‪Like Mee Noodle House 贊麵館豬肉粉 - ‬2 min walk
  • ‪和丽轩 Restoran Helixuan - ‬2 min walk

About this property

Hako Hotel Mount Austin

Hotel near AEON Tebrau City
Hako Hotel Mount Austin provides a snack bar/deli and more. Stay connected with free in-room WiFi.
Additional perks include:
  • A lift, a 24-hour front desk and smoke-free property
Room features
All guest rooms at Hako Hotel Mount Austin boast thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries

Languages

Chinese (Mandarin), English, Malay

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  • Free WiFi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hako Hotel Mount Austin Hotel
Hako Hotel Mount Austin Johor Bahru
Hako Hotel Mount Austin Hotel Johor Bahru

Frequently asked questions

Is Hako Hotel Mount Austin pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hako Hotel Mount Austin?

This property doesn't offer parking.

What time is check-in at Hako Hotel Mount Austin?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hako Hotel Mount Austin?

Checkout is at noon.

Where is Hako Hotel Mount Austin located?

Situated in the entertainment district, this hotel is within a 10-minute walk of Austin Heights Water & Adventure Park and Sunway College Johor Bahru. Austin Hills Country Club and Hospital Sultan Ismail are also within 2 miles (3 km).

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Hako Hotel Mount Austin Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 42 reviews
Rating 8 - Good. 18 out of 42 reviews
Rating 6 - Okay. 7 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Joycie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with KTV entertainment
Stayed 1 night in Feb 2025

8/10 Good

Eames

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time staying here

Clean modern room at a good price. Nice soft comfortable bed, and clean. Only cons was I could hear running footsteps above my room in the morning.
Stayed 1 night in Mar 2025

8/10 Good

Matthias

Second time staying with them but a different room. Aircon is good
Stayed 1 night in Jul 2024

8/10 Good

Johannes

Liked: Cleanliness
This is a simple hotel in right in Mt Austin. The hotel itself is fairly simple but good value for money. Hotel staff seemed quite absent but for this price I think you can't expect much more.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
There are ants crawling on the table. First encounter with ants in hotel room
Stayed 1 night in Jan 2024

6/10 Okay

Matthias

Disliked: Property conditions & facilities
The property is good and reasonable but they need to do proper maintenance with their drainage. Shower water flowed slowly and occasionally backflow, as a result, the water flow to the living room. Not exactly what I was expecting from such a nice looking hotel.
Stayed 1 night in May 2024

6/10 Okay

SEH LENG HUANG SILONG

Disliked: Staff & service
Single staff working at the front desk. Unable to leave your your luggage if you arrive at the Hotel before 2pm. Only can check in after 2pm, not 130pm or 150pm. Noisy environment, if you are a light sleeper... Lift access to room at any level can be access by anyone without the need for Hotel card access.
Stayed 1 night in May 2024

2/10 Terrible

Low

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The toilet is leaking water to bedroom , I pay extra for a room with a window but the view is like facing some roof of opp n so close to the Nx building . The music from below is so loud .. till very late nite . Terrible experience
Stayed 1 night in May 2024

6/10 Okay

Boon Yen

Liked: Staff & service
Disliked: Amenities
Average hotel with basic amenities and in fair condition. Only provide with 2 bottles of mineral water, 2 towels and shower amenities and toothbrush. Any additional towel comes at RM10 and a bottle of water cost RM2. Staff is polite but is firm on the cost of additional amenities. There is a KTV downstairs and the rooms are not very soundproof. However, hotel do provide ear plugs. Room is of decent size but bathroom is poorly maintained. The bathroom floor is slimy and the design of the shower head will cause the toilet bowl and toilet paper to get wet after each shower. Overall, a very basic hotel with minimum required conditions. However, location is great with lots of dining options, massage services and entertainment options.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

Unlikely to return again, room in poor condition

Service was subpar - arrived at 1.45pm and requested for check in, receptionist didn't even bother to look for our reservation and straight out told us check in time only 2pm onwards, and when we returned at 2.10pm, the same receptionist then told us she'll look at our reservation first, but cannot guarantee a room as the rooms on third floor are not ready yet. When we finally checked in to our room, the room was dusty, toilet floor was partially wet and lack basic amenities such as fridge, safe, and even hand towels.
Stayed 1 night in Dec 2022

8/10 Good

Koh

Stayed 3 nights in Jul 2024

6/10 Okay

THIAM HOCK

Liked: Property conditions & facilities
Noisy
Stayed 1 night in Apr 2024

2/10 Terrible

Estee

Stayed 1 night in Dec 2023

10/10 Excellent

JiaJun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey Bok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a comfortable stay.
Stayed 1 night in Jun 2020

8/10 Good

Kin, K.L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Staff friendly and hotel is cleanliness is good
Stayed 3 nights in Jul 2020

8/10 Good

James, Fantastic

Liked: Cleanliness, staff & service, property conditions & facilities
It’s new hotel, nice design and clean, will stay again
Stayed 1 night in Jul 2020

8/10 Good

Siew Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Stay

Comfy mattress, pillow n comforter. Room was cleaned and well maintained. Highly recommended.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mako hotel

The experience was amazing, brand new hotel in a good location
Stayed 1 night in Feb 2020

10/10 Excellent

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design is great and very comfortable but the club at the back is noisy
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Will be back

Housekeeping did not came in after our 1st night. Location was good but difficult to find parking lot.
Stayed 2 nights in Jan 2020

8/10 Good

guangze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Cass, Singapore

Liked: Staff & service, amenities, property conditions & facilities
Good location and staff is friendly. They have a 24 hours counter refreshment bar at lobby with coffee tea and biscuits. Toilet can be improved but overall still good. They offered to keep your bags for late checkout
Stayed 1 night in Jan 2020