LEGOLAND Malaysia Resort

The service here is fantastic. We were greeted right from the carpark exit by their friendly staff. The check-in staff was very patient and waited patiently for me as I fumbled through trying to find my hotel booking no. The entire process was very efficient and smooth. We collected our room keys, our free adult ticket (We bought a package which included an adult ticket to 3 parks), wifi details and invoice all in one nice envelope. They even had an express check-out drop bin which you can skip the queue by dropping your card and form into a drop bin near the lift. The treasure hunting in the room created an element of mystery and fun. Pros: Awesome friendly and patient service. We requested for an extra slipper and it was delivered in a jiffy, followed-up promptly by a friendly call from the counter if we received our requested slipper. How often do you get such dedicated service?! And not sure what shampoo ingredient they used, the smell wasn't fantastic, but left my hair shining and smooth after use. Wish they sell it! Cons: The tv in the kids' sleeping area wasn't working, but its ok cause my kid was a 1.5 yr old who was more interested going out to the park then watching tv. And pretty sure they would have fixed it or change our room if we informed. But we didn't need to use it.

The lobby that has lego bricks to play with, the games room, the special appearance, balloon sculpting.