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Pulai Springs Resort

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Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Terrace/patio

Overview of Pulai Springs Resort

Pulai Springs Resort

4 out of 5

3.8/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationPulai Spring Country Club1 min walk
  • Popular LocationUniversiti Teknologi Malaysia7 min drive
  • Popular LocationHutan Bandar MPJBT13 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)17 min drive

Choose dates to view prices

About this area

Johor Bahru

Pulai Springs Resort is located in Johor Bahru. Paradigm Mall Johor Bahru and Johor Premium Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Danga Bay. Legoland Malaysia and Austin Heights Water & Adventure Park are also worth visiting. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Pulai Spring Country Club - 1 min walk
  • Universiti Teknologi Malaysia - 7 min drive
  • Hutan Bandar MPJBT - 13 min drive
  • Johor Premium Outlets - 14 min drive
  • Sutera Mall - 18 min drive

Getting around

  • JB Sentral - 26 min drive
  • Senai International Airport (JHB) - 17 min drive

Restaurants

  • Where to eat
  • The Gleneagles Terrace – Restaurant offering Asian cuisine.
  • Waterfalls Cafe – Poolside restaurant. Serves light fare.

About this property

Pulai Springs Resort

4-star hotel with 2 outdoor pools and restaurant
2 outdoor pools, a restaurant and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 184 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, TVs come with cable channels, and guests can also appreciate conveniences like fridges and coffee makers.
Pulai Springs Resort offers 184 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. Cable televisions are provided. Bathrooms include bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle
  • Free train station pick-up shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: MYR 37.10 for adults and MYR 18.55 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Golf
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Malay

Business services

  • Business centre
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: MYR 60
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 60

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 05 May to 12 May:
  • Bar/Lounge
  • Beach
  • Children's club
  • Fitness facilities
  • Golf course
  • Hot springs
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 84.9 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 37.10 for adults and MYR 18.55 for children (approximately)
  • Airport shuttle fee: MYR 180 per vehicle (one-way)
  • Airport shuttle fee per child: MYR 180 (one-way), (up to 12 years old)
  • Early check-in fee: MYR 60 (subject to availability)
  • Late check-out fee: MYR 60 (subject to availability)
  • Rollaway bed fee: MYR 84.9 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Pulai
Pulai Resort
Pulai Springs
Pulai Springs Johor Bahru
Pulai Springs Resort
Pulai Springs Resort Johor Bahru
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru
Pulai Springs Resort Hotel
Pulai Springs Resort Johor Bahru
Pulai Springs Resort Hotel Johor Bahru

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 118 out of 496 reviews
5 - Excellent 24%
Rating 4 - Good. 218 out of 496 reviews
4 - Good 44%
Rating 3 - Okay. 109 out of 496 reviews
3 - Okay 22%
Rating 2 - Poor. 32 out of 496 reviews
2 - Poor 6%
Rating 1 - Terrible. 19 out of 496 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Nov 2020

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB
Stayed 2 nights in Jul 2020

5/5 Excellent

Travelled with family and small children
Liked: Staff & service, amenities
I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok Kaw bersih dan cantik,,restoren je kurang ok,,kena sediakn restoren utk melayu style
Stayed 1 night in Jul 2020