Terrace/patio

Reviews of WelcomHeritage Bal Samand Lake Palace

3.5 out of 5
WelcomHeritage Bal Samand Lake Palace
Mandore Road, Jodhpur, Rajasthan

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 36 reviews" "
Rating 8 - Good. 6 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne, Coronado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful. Loved seeing the monkey’s peacocks and bats
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Highly Recommend
Excellent stay. Staff was Very helpful and welcoming. Beautiful place.
Stayed 1 night in Mar 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting of the hotel is exceptional, despite having seen the photos posted, it far exceeded our expectation. The room was a good size, with a good bathroom, it's a heritage hotel, but well maintained with masses of character. The only slight complaint is that the mattresses were very "firm"! Fabulous walks through the grounds with all sorts of birds, including peacocks, plus a lot of black face monkeys and huge bats. There's also a large, impressive swimming pool. Dinner on the lawn in the outside restaurant is a must, the food is delicious and the service excellent. Please bear in mind it's not in the centre (but not very far out), you will need a taxi to get there.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Arvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Priti Sharma on 5 Mar,2019
Dear Guest, Khamaghani Thank you for choosing to stay at Bal Samand Lake Palace and rating us so highly. We highly appreciate the same. Your patronage is very important to us and Would love to welcom you back for another wonderful stay. Thanks & Regards Priti Sharma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with lake and other things to enjoy.
Stayed 1 night in Nov 2018

10/10 Excellent

Gopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing- A real Palace
It was simply superb. It borders a lake and the views from the palace balcony of the lake and the surrounding hills are magnificent. By now we have stayed in quite a few palaces in rajasthan - the views and the annexing grounds of this one are the best. The palace grounds are vast, there are only 30 or so rooms in total, so there's a feeling of having the grounds all to yourself. Going from a city, the peace and tranquility this offered us was priceless. The restaurant has limited menu but all of the items we had were very tasty and very reasonably priced. The staff were particularly friendly and helpful. There are horses that guests can use for a fee to take a ride around the grounds. There is a buggy to go around as well as cycles that are available for free. Overall- an amazing trip
Stayed 1 night in Nov 2018

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical!
Were a mid 20s couple... This stay was amazing! When our tuk tuk driver pulled into the gated entrance I thought it must have been the wrong place! But it was huge I think over 60 acres. I really nice retreat from the bustle of the city. We had the best time exploring the grounds and getting up close with monkeys, peacocks and more. It was seriously magical. The service is outstanding too. We felt super pampered and the dinner outdoors at night by candle light was romantic, plus breakfast was excellent. The room has its own little backyard where you can wake up, sit and listen to the birds. One of the staff gave us a tour of the palace too, its amazing. Definitely recommend- if you can stay more than 1 night, do!
Stayed 1 night in Oct 2018
Response from Priti Sharma on 31 Oct,2018
Dear Ms. Stefanie, Greetings Thank you for your recent stay at Bal Samand Lake Palace and sharing your experience on this forum. The Bal Samand Lake Palace reflect a tradition of the love for beautiful landscapes, creating elegant oasis which is an escape from the hustle bustle of the city. The grounds are dotted by peacocks, parakeets, parrots and different birds. We are delighted noting you thought of the peacocks, birds, langurs,and the lake. The rooms are build under the arches which were originally built to support the aqua duct flowing above the rooms. The duct used to carry water to the walled city to be used by the residents. They are tastefully designed into guest rooms with all modern facilities. Many thanks once again for taking time to share your experience and recommending us. We hope to have the pleasure of welcoming you back for another Royal " Magical experience". Thanks & Regards

10/10 Excellent

Joydeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy to stay there
It was an excellent stay with lovely atmosphere and lot of green around. Very courteous staff and excellent service. Very well maintained resort in spite of its vastness.
Stayed 2 nights in Sep 2017

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Enjoyed our stay and good value
Beautiful grounds , a bit disappointed in that we expected to be in the palace, not the old stables and had to pay extra to eat at the palace. Rooms were nicely appointed if a bit tired and beds a bit hard but nice outside seating area. However the staff in the restaurant were great, the food was good but almost exclusively indian except for breakfast. Pool was very cold and only 4 sunbeds.

10/10 Excellent

Neerad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden paradise in desert city
Beautifully manicured grounds, great for strolls, lakeside views are fantastic. During a morning stroll, you'll get to see monkeys, peacocks, polo horses (which you can ride for a fee), majestic banyan trees and many other native species. Rooms are charming. Unless you're splurging on a 'palace room' (which we had a peak at, essentially spacious apartments in the original haveli), you'll be in a room formed by the arches of the aqueduct that runs a long line through the property (and once used to be the water source to the city). These spaces used to be horse stables and are now hotel rooms, with rustic charm but well appointed. The food was great, particularly Kebab Korner, where we sat outdoors enjoying tandoori food while we warmed up next to an open fire. On a second trip, I would not mind coming back here and never leaving the premises!

6/10 Okay

s paul

Liked: Staff & service
Disliked: Room comfort
Nice grounds, spacious rooms, need updating.
Enjoyed the large beautiful grounds with trees, flowers and peacocks, always welcome in dusty Rajasthan / India. Palace Rooms (suites) are very spacious, though need modernization.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded place
Good service and welcoming attitude. A bit away from the city which I think was nice. The outdoor dinner in the garden was also a plus. A bit outdated, but the charm of the place more than made up for that.

10/10 Excellent

Siobhan, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
I stayed here for four nights. The garden rooms are spacious, clean and so comfy and cosy. The 60 acres of garden are exquisite. Bird life amazing. Loads of peacocks. Great staff. Fabulous big pool. Great sunset on lake. Loved my stay here. Highly recommend.

10/10 Excellent

Edward, South Shields England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel in a really wonderful setting
A fantastic hotel in a really wonderful setting. The staff, in particular the reception, were helpful and arranged a late check out although the hotel was due some VIP guests that evening that required red carpet and high security.We stayed in the palace and it was just that. Evening meals in the Kebab corner of the gardens with open braziers was so romantic. A really first class hotel

8/10 Good

renu, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful heritage hotel in Jodhpur
There was a mixup with our booking, but the hotel staff upgraded the room in the palace part. It was beautifully maintained building near the famous Mehrangarh Fort. The stay was very pleasant.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel with only gardens
Huge property with a lot of gardens. Food was good. Accept the reception staff everyone else was really warm and the waiter we had for dinner was awesome. Accept the check inn the total experience was good. Check inn experience the worst by far.

10/10 Excellent

Ananth, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!!!!
Great place...................................................

8/10 Good

Ashley, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel, a mediocre welcome
The hotel itself was stunning, and there was a lot that could be done just on its own grounds. It's a stunning oasis in Jodhpur. However, the service could be a bit better. When we arrived in the morning, the person at the counter didn't really greet us (though there were welcome drinks) and he only briefly explained about the property. We didn't know there were timings of certain things or how much things cost - I had to go back to the counter several times to ask for that. A book in the room explaining all this would solve that easily. The next time we went (we stayed 2 non-consecutive nights), the staff was much more courteous and welcoming. However, the room the 2nd night had no hot water. The wi-fi is fine, and the restaurants are good - even accommodating us with room service at midnight since we arrived so late on the train. The hotel did pick us up (with a sign with our name on it) at the train station, and arranged a driver to take us to the Fort and the airport on our last day. The grounds are BEAUTIFUL. And the rooms are really cute too. Very, very relaxing, especially for people with families.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service , bad location terrible place
very bad hotel..the location is bad the surrounding is bad...the service is bad.

10/10 Excellent

Chandrasekhar, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in a palace
Stayed in a palace and treated like royalty! Flora and fauna a plenty! Woke to the sound of peacocks! The sunset on the lake was divine! Boys loved it too. Will go there again for sure next visit!

10/10 Excellent

Jimena, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for rest and nature escape from the city.
The garden is amazing. You wake up to the sound of peacocks and birds. The rooms are beautifully decorated and have a very special feel.. they used to be horse stables!! It does not get more boutique than that!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay in garden room
Unless you are staying in the actual palace, this hotel is a 3 star at best. Grounds are beautiful, but the garden rooms (old stable rooms) are mediocre. Feels more like camping. The indoor restaurant is funky, and drinks are insanely expensive. Don't ask for a martini, they have no idea how to make one. Food was ok, but not 5 star quality by any means.

2/10 Terrible

Baljit, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
The hotel was unpleasant inspite of the beautiful surroundings. The hotel has two sections - palace with suites and the garden rooms. We were staying in the garden rooms and walked up to the palace for the view, which was great. However, we were told that only guests staying in the suites are welcome to have drinks or a meal in the palace restaurant. One hotel manager said we can get a beer however the restaurant manager refused to serve us. Then he agreed reluctantly but did not allow us to sit indoors!! Subsequently the front desk manager but was somewhat apologetic but we were not allowed to have dinner in the palace the next day... I don't recommend this hotel to anyone. The environs can not make up for the abysmal service.

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Priti Sharma on 20 Feb,2020
Dear Ms. Ute, rate us Greetings It was a pleasure having you stay at Bal Samand Lake Palace. We appreciate you taking your precious time to rate us so highly on this forum. Located away from the hustle and bustle of the city life Bal Samand Lake Palace reflect a tradition of the love for beautiful landscapes, creating elegant oasis which is an escape from the busy city life and is truly a place where one can find peace and connect with self. Many thanks once again for taking time to share your experience. We hope to have the pleasure of welcoming you back on your next trip to India. Thanks & Regards

10/10 Excellent

Livia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property! Beautiful and relaxing!
The property is huge and really well maintained (beautiful gardens/swimming pool etc). It has a beautiful lake view. This is a gem if you would like to relax after a long day! Breakfast was really good, loved the dosas and how well we were taken care of by the staff!
Stayed 2 nights in Jan 2019
Response from Priti on 5 Mar,2019
Dear Ms. Livia, Khamaghani Thank you for your recent stay at Bal Samand Lake Palace and reviewing us so highly on this forum. We are in debt of you for putting 10 on 10. We are proud of the history we inherit on 60 acres and guests leaving with a positive thought is always an icing on the cake. It's a pleasure acknowledging your comments about the gardens, pool, service and food. Our entire team look forward to welcom you back to the Royal Retreat called Bal Samand Lake Palace. Thanks & Regards Priti Sharma.

10/10 Excellent

hokyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무나 좋았습니다.
감동깊었던 숙박이에요. 저렴한 가격에 이런 아름다운 곳에서 머무를 수 있어서 너무나 기뻤답니다. 이 곳은 자연이 너무나 아름답고 방도 넓어요. 도착하자 마자 마음에 쏙 들었어요. 풀장도 사람이 없고 새소리가 들려와 참 좋았습니다. 최고!

10/10 Excellent

Nicolas, bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
une halte fantastique, un élégant parc
dans cet hotel règne un atmosphère tres paisible dans un cadre verdoyant, un tres grand parc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wunderschöner Park und ein Platz zum Ausruhen
Wir haben in den früheren Pferdestallungen übernachtet, die heute die Garden Rooms sind. Ausgezeichnetes Preis-Leistungsverhältnis, sehr nettes und hilfsbereites Personal, das uns noch Tage nach unserem Aufenthalt in unserer Mission Impossible, in Jodphur gekaufte indische SIM Karten zu aktivieren, unterstützt hat. Der Park ist ein kleines Paradies, vor allem,wenn man einen Tag Rikshaw und Mopedwahnsinn in der Altstadt hinter sich hat. Es lohnt die Transfergebühren ins Zentrum.

8/10 Good

olivier, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une nuit dans un cadre magnifique.
Bel hôtel,pleins de charme dans un jardin magnifique au milieu des perroquets paons singes... Restaurant très sympa et prix raisonnable, ou vous pourrez manger a l'extérieur avec petit brasero. Je recommande. Et avec enfants quasi obligatoire.

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Schöne Gartenanlage
Dies war mein 4. Aufenthalt in diesem Hotel. Wurde noch nie so unfreudlich empfangen, wie dieses Mal. Badezimmer war recht schmutzig. Eingetrocknete klebrige Masse auf dem Wasch-tisch. Personal im Restaurant ausgesprochen freundlich. Das Essen Spitze. Ein Welcome Drink wurde uns verweigert, nchdem klar war, dass wir über expedia reserviert hatten!

10/10 Excellent

Vania, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spendide domaine paradisiaque
Dès notre accueil, nous avons été que de surprises en surprises. Magnifique chambre dans les anciennes écuries, immense lit, superbe salle de bains, petite terrasse privée,.. Domaine splendide avec paons, écureuils, singes,... Un régal pour les yeux. Jardins très bien entretenus. Restaurant en plein air ajoutant un côté romantique à l'atmosphère. Petit déjeuner dans l'autre restaurant, très copieux, service impeccable. N'oublions pas non plus sa piscine (éclairée pour nous deux) ainsi que la vue sur le lac juste derrière le palace. 2 nuits de pure magie !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das ehemalige Lustschloss des Maharajas von Jodhpur liegt idyllisch inmitten einer großzügigen und gepflegten Parkanlage 8 km von Jodhpur. Die Standardzimmer in den ehemaligen Stallungen sind geschmackvoll eingerichtet. Die Suiten befinden sich im Schloss selbst. Empfehlenswert ist auch das dazugehörige Gartenrestaurant. Der große Pool war allerdings mit nur vier Sonnenliegen sehr dürftig ausgestattet.

4/10 Poor

carlo, milano

Liked: Cleanliness, property conditions & facilities
hotel balsamand johdpur
ottimo posto un po' decentrato tuttavia il prezzo è elevato(siamo in india) considerando che si tratta di una dependance e non del vero hotel che non si vede nemmeno essendo in fondo a un grandissimo giardino