Hotels near Jolene Family Winery

"Hotel was very clean and staff were all very nice"

"The quote literally made us wait until exactly 4 to check in after a two hour drive. We specifically chose this hotel for the location and hot tub availability. Extremely disappointed to find it was not working. No one told us, and there wasn’t a sign so we got dressed and went down stairs to step into an ice cold “hot tub”. Then we found one of the water bottles for purchase they leave on the desk in the room had been drank from. Very disappointing and frankly gross. "

"The staff was very helpful and nice at check-in."

"Elevator was out of order, staff wanted to put me on the 6th floor. They have a really bad roach problem "

"The staff here were very friendly I will stay here again if I had to not too shabby "

"This place is how a hotel should be. It was absolutely fabulous from beginning to end. Staff is wonderful. Hotel is gorgeous. Rooms are clean, updated and nice."

"We have stayed at this Hyatt multiple times and it has clearly gone downhill since our last stay! No one informed us this hotel is being renovated and it made a big difference in the non-clean state. I booked in advance and should have been told about this as it would've affected my decision to stay there after what we experienced. Even without the construction messes, the staff was not friendly, some were downright rude (as if asking a simple question was awful), the free breakfast was not good, the shower barely worked, the sink was clogged, there weren't enough charging areas with USB's, etc., etc., etc. We were NOT happy with our stay and will not be staying there next tine we're in town! We are people who give others the time of day and are quite patient. So for us to say we're done with Hyatt says alot! Our advice stay elsewhere!"

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"n/a"