Kamisuwa Onsen Holidays

The hotel was clean, and the facility has a Family Market.

It is a high-class hotel with high class staff and amenities. Restaurants around the area require some walking. Most of the restaurants in the hotel are booked up days in advance. However, if you call the concierge you can get a last-minute reservation. We are still in disbelief that this hotel of this quality and caliber felt it necessary to charge $2,700 Yen on top of the already extremely high price for the hotel room in order to use the pool and hot tub. It was the most expensive hotel we booked in Japan and were quite shocked that it was the only one that added an even more additional charge on top of it. It's kind of embarrassing actually. We used five different hotels in Japan and all of them allowed use of the onsen and the facilities as part of the room price. Likely would not come back to this one because of just that.

Really nice hotel, in the anime district so take note of that, very nice and helpful staff. Rooms are spacious for Tokyo standards. Would recommend

It was ok. The morning buffet doesn’t have an espresso machine. They come pour black coffee if you want to, I’ve paid for the breakfast in advance, but I didn’t use it at the end only once, lacking selections. Check-in took a long time the longest I’ve had in any Asian country. The hotel is old, but clean and maintained. The reason you want to come here is to have a view of Tokyo Tower, that’s about it. There’s an issue with them charging $100 extra a day for putting a liner on our futon. They entered our room without permission once. If you’re in love with Tokyo tower go to this place, we will not be returning.

We recently stayed at this hotel and had an overall pleasant experience, although there are a few things to be aware of. The property is beautiful, the staff are friendly, and it’s conveniently located near a train station. Dry cleaning was handy, and the on-site 7-Eleven was convenient, though more expensive than in the city. However, the hotel is far from most attractions ($100 to Disney, $55 to Shibuya), and there isn’t much within walking distance. The hotel doesn’t assist with transportation for parties of more than four, which was fine since we used Uber and the train station. However, one of our drivers changed the price mid-ride, and it would have been nice if the staff could have helped plan. The rooms could use some updating. One of ours had recurring power surges that required nightly calls to the front desk—pretty unsettling in the middle of the night. Housekeeping was okay, but they took our trash can and never returned it. Breakfast was good but expensive. It’s much cheaper if booked in advance, but it didn’t work for our entire group, so we paid the daily rate, which added up quickly. The hotel also charges for late checkout. In short, if you’re looking to save and don’t mind being a bit out of the way, it’s a solid option. But next time, I’d choose something closer to the attractions with more walkable access.