Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Fairmont Orchid Gold Experience

5 out of 5
Fairmont Orchid Gold Experience
1 N Kaniku Drive Kohala-Building A, Kamuela, HI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 34 reviews" "
Rating 8 - Good. 3 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

nancy

Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful as usual. The continental breakfast had a good selection of food and beverages. The evening canapés were fine for dinner for us. Having food available in the lounge was convenient and helped us make the most of our days. The beach was also great for stargazing.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Five nights of the Fairmont Gold experience. Loved it! Nice room, excellent amenities, friendly and professional staff.
Stayed 5 nights in Nov 2023
Response from Barbie Nakamura- Director of Quality on 16 Nov,2023
Thank you for choosing the Fairmont Gold experience for your stay! We're delighted to hear that you loved your time with us. Creating a memorable and comfortable experience for our guests is our utmost priority, and we're thrilled you enjoyed your stay. We truly appreciate your kind words and the opportunity to be a part of your positive experience. With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam and Kabbel were just great!
Stayed 6 nights in Nov 2023
Response from Barbie Nakamura- Director of Quality on 12 Nov,2023
Mahalo for your excellent rating and recognizing Sam as well as Kabbel! I will be sure to share your review with them as well as their leaders! I hope you can return on e day soon! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a magical experience-beautiful gardens, first class service, areas to walk and great snorkling right on the property. The most amazing hospitality ever! We will be back!
Stayed 6 nights in Sep 2023
Response from Barbie Nakamura- Director of Quality on 12 Nov,2023
Mahalo for your excellent rating and review. We are so pleased to know what a great time you had and that you will be back! We look forward to welcoming you! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Barbie Nakamura- Director of Quality on 28 Sept,2023
Mahalo for your 5 star rating!! We appreciate you taking the time! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Barbie Nakamura- Director of Quality on 25 Sept,2023
Mahalo for the 5 star rating!! We appreciate you taking the time! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Fairmont Orchid Gold for many years. The staff are amazing and always great to be back!
Stayed 7 nights in Nov 2022

10/10 Excellent

Jon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, family friendly, nice beach with good snorkeling
Stayed 5 nights in Oct 2022

10/10 Excellent

Paul R, Redondo Beach

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom dated, shower had no handcrip and way to small, lack of storage in the dressers,
Stayed 7 nights in May 2022

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orchid is a beautiful property. The tropical landscaping and beautiful beach & shoreline are stand outs - great for bird and turtle watching. The vast majority of interactions with staff were above and beyond courteous and friendly; it felt like staff enjoyed their work. In terms of rooms, our King room was kept very clean and all furniture, including the balcony felt up-to-date. While some of the bathroom fixtures appear dated, it did not detract from our hotel experience as they were in good working order. Thanks again, Orchid Hotel. You made our trip to the island very enjoyable.
Stayed 8 nights in Apr 2022

10/10 Excellent

Debbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Orchid is a beautiful resort. Lots of waterfalls and koi ponds around property. Many restaurants on and around the property. Snorkeling was great and a p[protected area for small children to snorkel in. Staff is amazing!!!
Stayed 6 nights in Apr 2022
Response from Barbie Nakamura- Director of Quality on 11 May,2022
Debbie, Mahalo for your excellent rating! Wonderful to know how much you enjoyed our property and staff! I hope your travels bring you back to Hawaii and you choose us again! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Kent, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally relaxing!
Stayed 5 nights in Apr 2022
Response from Barbie Nakamura- Director of Quality on 11 May,2022
Wonderful to know it was totally relaxing! I hope you can return to us someday in the future! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmont Orchid is top notch.
I highly recommend booking the Gold Experience. The staff and the free snacks in the club room were great. I also loved the private beach!
Stayed 1 night in Jan 2022

8/10 Good

James

Stayed 3 nights in Nov 2021
Response from Barbie Nakamura- Director of Quality on 3 Dec,2021
James, Mahalo for taking the time to give a rating! If your travels bring you back to Hawaii I hope you choose us again! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and gold experience was great.
Stayed 1 night in Jun 2021
Response from Barbie Nakamura- Director of Quality on 3 Dec,2021
Mahalo for your fantastic rating!! Hope your travels bring you back to us sometime very soon! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Barbie Nakamura- Director of Quality on 3 May,2021
Michele, I was so excited to see a rating of 10 -10! Mahalo for taking the time to do a rating! We so appreciate it! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2021
Response from Barbie Nakamura- Director of Quality on 3 May,2021
Mahalo for the wonderful rating!!! We hope you can return to our wonderful property very soon! With warm aloha, Barbie Nakamura Director of Quality

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely grounds! The rooms were more 4 - 5 star.
Stayed 4 nights in Mar 2021
Response from Barbie Nakamura- Director of Quality on 7 Apr,2021
Mahalo for your review!! I was excited to see you thought the grounds were lovely. It is truly such a special place! I appreciate you taking the time to give us a review! With warm aloha, Barbie Nakamura Director of Quality

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines Day
The facility and grounds were amazing. The staff outside and at restaurants were amazing. The Gold Experience was NOT worth it during the pandemic as it does not allow any type of extra service so until that is lifted I would not recommend it nor did they offer anything for Valentines Day etc. The on site Hertz rental car was kind of a joke, the island is not crowded and they just didn’t care, so I went elsewhere, basically rent your car from airport.
Stayed 3 nights in Feb 2021

10/10 Excellent

Abby, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Gold floor was fantastic and completely worth booking. The lounge provided complimentary breakfast, all day non alcoholic drinks, afternoon tea, pre dinner appetizers, and later evening cookies. Not to mention friendly concierge service.
Stayed 6 nights in Feb 2020

10/10 Excellent

Denise J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Floor totally worth the upgrade
The team on the Gold Floor was exceptional. From the staff at the private front desk, to the wonderful crew in the Gold Lounge, to our warm and friendly housekeeping crew. We couldn't have dreamt of a better place for our elopement/babymoon.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and its amenities were perfect for a young family. However, it would be nice to have a little kids splash pad or pool. We were unable to utilize the pool as it was too deep for our toddler.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved the view and the layout! Resort staff were so pleasant and helpful.
Stayed 4 nights in Nov 2019

10/10 Excellent

Michael, Fredericksburg, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had an array of foliage, a waterfall, and koi pond. We stayed in the Fairmont Gold VIP floor which was immaculate. The staff & concierge were friendly, professional and made our stay a delight.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was phenomenal. I am so glad there is a gold option. The scuba diving was beyond excellent and creative design of the spa and pool. I did not appreciate the spy bugs though.
Stayed 5 nights in Aug 2019

10/10 Excellent

Christine G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best birthday ever
We loved our Gold Experience. The check in was easy and the people at the desk were so nice and helpful. Our room was at the end of the garden but we had a partial view of the ocean from the lanai. Our room was so quiet,we missed hearing our forest full of coqui frogs! We live here on the island and had heard that the gold experience was Golden,and we agree. From the cupcakes,including the gluten free one for my birthday to the gluten free breakfast option to the smiles and the helpful staff when we left our snacks in the car,we were blown away with the service. Even when we had a bad experience at the HaleKai, they bent over backwards to make up for it. Mahalo nui loa to the Fairmont Orchid Gold Ohana!
Stayed 1 night in Aug 2019
Response from Tara on 4 Sept,2019
Mahalo for staying with us!

10/10 Excellent

Christine G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Birthday ever
From greeting to checking out, our stay was magical. The Fairmont Orchid Gold experience was top notch and we will be back. This hotel is our go to on the island , as we live on the Hilo side. It is now our "other home". The food was fabulous too. We dined at Brown's Beach House, had the venison and my husband hadcthe filet, delicious! Our server Alice was so sweet and talked story with us. A round of applause for the staff of Gold. They really are so helpful and are so cordial.
Stayed 1 night in Aug 2019
Response from Tara on 4 Sept,2019
Mahalo for staying with us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the personal attention. The grounds flowers waterfalls and beach view is just beautiful. I didn't think the air conditioner was strong enough and the water pressure in the shower needed improvement. Also the beach needs umbrellas set up for the loungers.Overall wonderful hotel and property.
Stayed 7 nights in Jun 2019
Response from Guest Services on 20 Jul,2019
Mahalo for your note. We are so pleased that you enjoyed your stay with us and allowed us to serve you. We appreciate your feedback and shall bring it up with the relative departments. We hope to see you again soon at our resort. Aloha.

6/10 Okay

BobbyN., Berlin

Travelled with partner
Liked: Cleanliness, staff & service
Sehr ruhig und sauber, aber alles sehr teuer. Leider hat meine Frau beim Frühstück mehrere verschimmelte Jogurtbecher gefunden. Das darf so einem Luxushotel nicht vorkommen.
Stayed 3 nights in Jan 2020

10/10 Excellent

taqu, 千葉県

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
きれいに整えられた施設やプライベートビーチなど申し分なかった。特にアメニティは充実しており、とても気に入った。日本人旅行者には歯ブラシが必要かも
Stayed 2 nights in Dec 2019

4/10 Poor

Liz, SEOUL

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This hotel's check in time have been at 4 o'clock but i could not enter my room at 6:30. I had to wait because the room was not ready. It is the worst experience for me.
Stayed 3 nights in Dec 2019