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Reviews of Kandy Waters Hotel

3 out of 5
Kandy Waters Hotel
22/3, Saranankara Road, Lake Round, Kandy

Reviews

9.6

Exceptional

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

B/

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful (for instance, they offered umbrellas when we were going out as it was raining and made us fresh tea each morning). The room was clean and good value. The property is in walking distance to Lake Kandy and the temple.
Stayed 2 nights in Nov 2019
Response from Kandy Waters on 18 Dec,2019
Dear Sir/Madam Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. Hope you will visit us again. Kind regards Kandy Waters

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2019

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
15 minute walk along lake to Kandy centre. very helpful staff, organised the best carefull tuktuk driver that we had in Sri Lanka.
Stayed 2 nights in Jan 2019
Response from KW on 12 Mar,2019
Dear Sir Thank you for your great review of our hotel which encourages the continuous improvement of our service. Kind regards Kandy Water

10/10 Excellent

Gregory V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communicative, clean, comfortable
This stay was totally easy. They were very responsive to messages and arranged for my taxi to see Sigiriya and Polonnaruwa. They didn't have the best information (like explaining how to get a bus to Negombo), but they were very reassuring it was possible (It was possible. It was also a bit of a mess—but that's not on them.) The accommodations themselves were small, but clean and they probably had the best shower of my trip.
Stayed 2 nights in Dec 2018
Response from Kandy Waters on 27 Dec,2018
Dear Sir Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. We hope you will visit us again. Kind regards Kandy Waters

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Kandy
The service at Kandy Waters was top-notch; the staff went out of their way to assist us however needed. The location was also great: close enough to walk to town, yet far enough up the hill to feel quiet and secluded. Family of five fit well with the queen bed, futon and two couches.
Stayed 1 night in Dec 2018
Response from Kandy Waters on 27 Dec,2018
Dear Sir Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. We hope you will visit us again. Kind regards Kandy

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room
The room was lovely, although it didn’t have some of the items stated (I.e a tv) but that didn’t matter really as we were never in the room. It’s a 10/15 minutes walk from the centre of kandy, which is fine in the evenings when it’s a bit cooler. Would stay here again.
Stayed 2 nights in Jan 2018
Response from KWH on 30 Jan,2018
We are very much thankful to you for your encouraging remarks on our service and taking your valuable time to appreciate our service. Actually what you say is correct. TVs do not function properly. This is mainly because we were unable to complete the installation.

10/10 Excellent

Navie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodation, clean, attentive and friendly staff. Naranjen at the front desk was awesome. He was friendly, helpful and super-accommodating. He organised a super Sri Lankan breakfast on one of the days! Thank you Naranjen!
Stayed 3 nights in Dec 2017
Response from KWH on 30 Jan,2018
Thank you very much for your encouraging remarks on our service. Our service is for you and if you are satisfied we feel that we are reaching our objective.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would stay again!
Great service and was instrumental in providing reliable information regarding trains and logistics. Room was clean and tidy. Heads up would be to only visit the spice garden tours (provided by separate tuk tuk driver - not in relation to the hotel) and not purchase the goods as they are not 100% natural as advertised. Walk if possible (walking distance to most places) as the tuk tuk drivers can be rather expensive for the distance.
Stayed 2 nights in Dec 2017
Response from KWH on 4 Jan,2018
We are highly encouraged by your appreciation of our service. Our aim is to help you get the maximum for the value you spent. We always advice you to get the drivers provided by us because they are responsible to us. They also should abide by our rules of hosting.Thanks again.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great little place on the hillside away from all the noise. Staff are super friendly, breakfast is a choice of Sri Lankan or western, and the staff arranged two tours for me (Kandy/Sigirya) the morning I asked about it. Roma are small but clean and tasteful - beds and the bed linens are divine.
Stayed 3 nights in Dec 2017
Response from KWH on 4 Jan,2018
Your comment encourages us immensely. We always try to make your stay in Kandy worth the price. Thanks a lot again.

10/10 Excellent

F, Toronto - Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous.
The hotel (good big breakfast of fresh fruit juice, fresh fruit plate, toast, plain omelet, and a pot of coffee / tea) is less than a 5 minute walk from the lake / town center / Buddhist attraction. The lake has lots of big visible carp fish. With rush hour planning, the hotel is still less than ten minutes from the railway station, and a half hour for Royal Botanical Gardens - Peradeniya, Tea Factory and Spice Gardens. The TV channels were out and hopefully fixed. The staff was helpful and provided a hair dryer for a late overnight wash and dry for a few T shirts hang on hangers and towel stand.
Stayed 2 nights in Nov 2017
Response from Kandywaters on 30 Nov,2017
Thank you very much for your appreciation of or hotel/service/location.Your satisfaction is our expectation. Wish you good luck.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super freundliches und hilfsbereites Hotelpersonal!
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi fick vad vi förväntade oss - ett ganska enkelt hotell till en vettig peng. Helt, rent, skön säng och det var tyst och lugnt. Trevlig personal, god och riklig frukost. Hotellet låg uppe på ett berg, så det var en lång uppförsbacke som sista biten var riktigt brant, lite svår tillgängligt. Promenadavstånd ca 10-15 min till centrum. Vi promenerade även kvällstid och kunde känna oss trygga. Tuk-tuk var annars billigt.
Stayed 2 nights in Feb 2018
Response from KWH on 6 Feb,2018
Thanks for taking time to make some valuable positive comments on our service and the hotel. We highly encouraged by it and will always try to serve you still better. Wish you good luck.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thanks a lot for your valued review of our service. Wish you good luck.

10/10 Excellent

Rene Vervoort, Eindhoven, the Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel with very friendly staff.
Very nice and very clean hotel. Staff was really helpfull and kind. Good quiet location close to the lake. Good breakfast, traditional Singalese or continental. Overal very good hotel :)
Stayed 3 nights in Sep 2017