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The owners book the place out to multiple guests and we found ourselves travelling a very long way only to find they had no room (after paying full price on hotels.com). I wouldn’t waste your time as very unprofessional way or operating an accommodation business, we weren’t the first o experience this level of stress and I’m sure we won’t be the last if people keep booking with them.
Michael
Stayed 1 night in Dec 2018
Response from sri kandyan on 10 Jan,2019
Dear sir, I do not agree with this comment since that we have act on utmost professionalism by contacting you by phone and also on email stating that we cannot accommodate you on this date. further have asked whether we could offer you a next door villa instead. I have forwarded the emails to expedia, therefore, they can verify what I say. after sending the email, it was your choice to come to the villa and we welcome you nicely and explained everything. for people to book this place like this and have multiple bookings, there must be a good reason behind it sir. once again apologies for any inconvenience. but I ask you nicely when you put a review please put the full picture rather than putting the half picture to mislead the public. I wish you all the best! take care
Response from Mash - Chief Fun Officer on 25 Oct,2018
Thank you for your help. We really loved your place. It is beautiful. Only thing is water pressure is too high (from the pressure pump). It's damaging the plumbing. Please look into it. It may spoil the building. The manager couple is very nice and helpful. Thank you again.
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Dear Sir, Thank you kindly for the words. Glad you enjoyed your stay at Sri Kandyan. As you have pointed out as soon as the departure, we have got an techinician and fixed this problem since your family is coming again on the 17th this month:) we will look after them as we did for you, and if you need any help when you in lanka please do not hesitate to contact us. Thank you. Take care. Sri Kandyan management team
Heel fijn hotel in de bergen en dia weg van alle drukte. Fijn zwembad met mooi uitzicht om even uit te rusten. Kamer is netjes en het bed is erg comfortabel. Het hotel voelt als een grote woning, als een soort guesthouse. We hebben er lekker gegeten, gemaakt door het hotelpersoneel
Jamie-lee
Stayed 2 nights in Aug 2018
Response from Mash-CHIEF FUN OFFICER/Sri Kandyan on 29 Aug,2018
Dear sir, Greetings from Sri Kandyan! We are glad that you enjoyed your stay at Sri Kandyan. Thank you for the positive comment. Hope to see you again one day. Take care
Rengøringen var rigtig dårlig. Badeværelset var beskidt. Poolen var så ulækker så den havde vi ikke lyst til at bade i.
Morgenmaden var også dårlig.
Der står at der er air condition men der er kun lofts vifte.
Det er ikke et sted vi vil anbefale
Birgitte
Response from Sri Kandyan Management on 5 May,2018
Thank you for your comments. We will implement all the issues.
Maison récente agréable perchée dans les collines, à 10 min du centre ville en tuk-tuk. Grande chambre. Pas de climatisation mais l'air est frais. Petite piscine dont les abords métiraient quelques amenagenents. Hôte serviable.
The hotel is managed by a nice couple of sri lanka. Very friendly.
The location is up in the hills, nice tour with the tuk tuk.
The view is amazing. There is a nice small swimmingpool?
The breakfast is excellent a lot off fruits.
We had a very pleasent stay at this hotel.
The family room was big withown terrace and view over the mountains.
iris
Stayed 2 nights in Jul 2017
Response from Sri Kandyan Management on 5 May,2018
Mon séjour n'a pu avoir lieu car l'hôtel était innacessible en taxi ! La seule route pouvant m'y conduire était fermée pour cause de travaux ! De plus il était indiqué prés du centre sur le site alors qu'il se trouve en réalité à 3 kms ! Par ailleurs une fois la réservation faite sur le site vous ne pouvez plus annuler , ils débitent votre CB !
J'ai fait une réclamation et ils n'ont rien voulu me rembourser ! Je déconseille donc fortement de réserver cet hotel !
Patricia
6/10 Okay
PHILIPPE
5 Jan,2017
Liked: Cleanliness
Déçu
Difficile d'accès et environnement très moyen. Assez déçu.. malgré la gentillesse des propriétaires.