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Reviews of Utopia Kata

4 out of 5
Utopia Kata
161/2-6 Soi Koktanod, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a great experience in this hotel. Staff was so friendly and they knew what they were doing. But be carful when you about to reserve and precise what room would you like to have. When I was booking I thought we will get on ground floor with a direct access to swimming pool as we are going to travel with 2,5 years old baby but when we get there we have been told that we are on the 2nd floor. Otherwise we had amazing time.
Stayed 7 nights in Dec 2019

10/10 Excellent

anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel very nice very clean but the pool was to small
Stayed 14 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not great value for money.
Overall overpriced for what it is, but clean and in a good area. Staff not necessarily very competent. Wifi not great as it only worked in one corner of the room. The breakfast was average (although delivered to the room, which is nice). They tried to charge us for a small stain on the bedsheets.
Stayed 3 nights in Dec 2018
Response from Utopia Kata Management on 14 Jan,2019
Good day! We hope that you have enjoyed your stay with us. All your comments will be under investigation by the management because we always aim to give excellent service. Thank you!

10/10 Excellent

Gary, Masterton New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, great location, restaurants over the road, swimming pool :) Ticked all the boxes for me. Would be happy to stay again. I stayed 14 nights this time. Very helpful staff, room as cleaned everyday. Can not fault service or accommodation. We were very happy.
Stayed 14 nights in Nov 2018
Response from Utopia Kata Management Team on 17 Dec,2018
Hello! We are very happy for your review. We are also glad that you had a great long stay with us. We hope to see you very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
newly renovated, great use of space on these units, shared pool and living room on the ground floor - just have to get used to using the stairs.
Stayed 3 nights in Apr 2018
Response from Aries on 8 May,2018
Hello! We, the Utopia Kata Management Team would like to say thank you for choosing Utopia Kata to spend your holidays. And we also hope that you enjoyed your staying with us. Again, thank you so much and we will look forward to see you again as our guest soon. Have a good day! Best regards, Utopia Kata Management Team

10/10 Excellent

Megan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed at this hotel for 2 nights. The bed was comfy and the air conditioning worked well. The room was clean and modern. The couch in the sitting area was very comfy and a nice added touch. The pillows on the bed were a bit flat and could be improved. The hotel was within walking distance to the beach. We requested a late check out and the staff were very accommodating. The only issue we had was that our cab driver had a hard time finding the hotel because it is new and the sign is not easily visible from the road. Overall we would stay at this hotel again!
Stayed 3 nights in Mar 2018
Response from Aries on 3 Apr,2018
Thank you for choosing our hotel to spend your holidays, and we thank you also for your good reviews. We the Utopia Kata Management Team will hear all of your concern and comments about the hotel and we will do our best to improve and more better in some aspects. Again thank you, and we are looking forward to see you again soon! Best regards, Utopia Kata Management Team

6/10 Okay

Gytis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok apparent, indifferent staff
New built aparments, let out as rooms. Good if you can’t book a hotel you wanted, as was in our case, but still want to be in the same area. Not so good if you want any help. Reception is adhoc, staff, like majority locals in the town, are fed up with tourists and are there literally to funnel you through and make some cash. We had a basic taxi booked to the airport, and when I politely enquirer why it’s 1000bhat, and not what I heard the ‘receptionist’ agree on the phone (800 which is pretty much normal rate), she told me to go and get a taxi somewhere else if I didn’t like the rate (basically in no uncertain way told me to ‘eff off’)... also, it sounds like whinning, but the beds are probably the hardest I tried sleeping on in my entire life. Yes beds are hard in south east Asia, but they went the extra mile.
Stayed 5 nights in Mar 2018
Response from Lory on 14 Mar,2018
Dear Mr. Gytis, Thank you for your review. We hope you understand that every hotel have fees that's why the price is 1,000 baht. And sorry about the bed we will improve it for our future guests. Regards, Utopia Kata Management Team

4/10 Poor

Robert

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2018
Response from Utopia Kata Management Team on 4 Mar,2018
Dear Mr. Robert, Thank you for rating our hotel. We will try our best to improve and meet the standards of our future guests. Best Regards, Utopia Kata Management Team

10/10 Excellent

Billy, Italia

Liked: Cleanliness, amenities
Tranquillità e posizione top Pulizia eccellenza Consiglio
Stayed 4 nights in Dec 2019

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Комфортное проживание.
Отель расположен в 15 минутах ходьбы от пляжа Ката. Сам отель новый, номера отличные. Все работает. В номере есть все, для того, чтобы приготовить себе еду. Персонал отзывчивый, отзывается на любую просьбу. Так как отель расположен не на центральной улице, ночью спать тихо и комфортно. Рядом хорошие кафе, где можно покушать, особенно рекомендую семейное рыбное кафе слева от отеля (недорого и вкусно). Рекомендую отель по всем параметрам.
Stayed 6 nights in Nov 2019

8/10 Good

Alex-ludvik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra för pengarna
Trevlig personal, fin utsikt !! Inte mer och säga än bra
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mala experiencia
Muy mala experiencia. Nos cobraron de más, trato de mala gana y sin respeto. Cobraron cosas que no consumimos sin tener ellos prueba de haberlo hecho. Nos dijeron que robamos toallas cuando no fue así.
Stayed 2 nights in Dec 2018
Response from Utopia Kata on 25 Feb,2019
Hello! We would like to inform you that everything you have inside your room before you check in are listed and checked very well thats if something is missing we really have to charge it. We are hoping for your understanding in this matter. Thank you!

2/10 Terrible

LIZBETH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO SE QUEDEN AQUÍ. MUY MALA EXPERIENCIA
Horrible experiencia. No hay buen servicio. Nos cobraron dos batas que nunca estuvieron en la habitación (y a un precio elevado) con tal de salir rápido porque un tour nos esperaba las tuvimos que pagar. Una semana después recibimos un mail con una disculpa que efectivamente las batas no habían sido puestas por la camarera en la habitación pero ya habíamos pagado y recibido un mal trato de su parte (nos gritaron, hicieron perder nuestro tiempo) también nos cobraron cosas del mini bar que nunca agarramos. Muy mala experiencia
Stayed 2 nights in Dec 2018
Response from Utopia Kata Reservations on 25 Feb,2019
Good day! We understand your review to us and surely this will be reported to our management. Thank you!

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
новый, хороший отель, до моря пешком не далеко
отличные апартаменты, номер большой, с балкончиком, все необходимое для жизни есть, отель новый , фото соответсвует действительности, до моря 10 мин пешком по дороге, рядом ресторанчики, кафе, аптеки. Советую ресторан с табличкой "seafood", налево от отеля, 2-3 мин пешком, там всегда свежая вкусная рыба и креветки, хорошо готовят на гриле и намного дешевле, чем на центральной улице каты. В ресторане всегда много народа , работают они с 5 вечера, выходной воскресенье. Уборка! Если хотите, чтобы в номере убирались, то вешайте спецальную табличку на ручку двери, иначе не будут убирать и менять полотенца. Персонал очень вежливый, всегда готов помочь. Пляжные полотенца спрашивайте на ресепшене, мы не знали и в первый день купили циновки. Слышимость в номерах хорошая, но это везде в отелях. у нас было тихо, шумных компаний и соседей не было. В одном корпусе 4 номера, первый этаж с бассейном общий на весь корпус, второй и третий этажи - по два смежных номера. Корпуса все далеко от дороги, поэтому тихо. Вай фай есть, но слабый сигнал, временами не работал. трансфер с аэропорта брали от отеля 800 батт, обратно 1000 батт.
Stayed 14 nights in Oct 2018
Response from Utopia Kata Management Team on 19 Nov,2018
Hello! We are very very happy to read all your appreciation. We will surely keep this up to hear more of that. Thank you and see you soon again!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
很好的酒店,潔淨和寧靜,酒店附近有食店和酒吧。
Stayed 1 night in Sep 2018
Response from Utopia Kata Management on 20 Sept,2018
Hello! Thank you for appreciating our hotel and services we offered during your stay. We hope to see you again very soon. Thank you!

8/10 Good

Evgenii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Новый отель, дальний корпус еще доделывают (туда пока не заселяют). Хороший WiFi. На мини-кухне есть плитка, микроволновка, чайник, маленький холодильник. До моря минут 15 медленным шагом. Рядом пара макашниц, магазин, лавка с дешевыми фруктами.
Response from Utopia Kata Management Team on 1 Apr,2018
Dear Ms.Evgenii , Thank you for writing a review regarding your stay. We are glad to know that you enjoyed your stay with us. We hope to see you again, soon. Best Regards, Utopia Kata Management Team

10/10 Excellent

Jo, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr neue Unterkunft mit freundlichem Service
Alles sehr neu und gut in Schuss. Das Personal war sehr freundlich und flexibel. Zum Strand sind es ca. 5-10 min zu Fuß.
Stayed 2 nights in Mar 2018
Response from Aries on 19 Mar,2018
Thank you for choosing Utopia Kata to spend your holidays. We hope that we met your expectations and we hope that we will see you again soon. Have a good day!