SANA Hotels, Kartzow hotels

"Room was super clean and comfortable. We didn't opt for breakfast but the free morning coffee was a great added value!"

"Good breakfast variety and clean rooms though a dark interior makes it a bit depressing. Also WiFi wasn’t working in my room "

"My only criticism of the hotel was that on the afternoon I chose to take an early afternoon bar drink, it was full with an outside booking and therefore not available to me"

"If you're accustomed to air conditioning this is not the place for you. We were miserable all night long! Even after the staff were kind enough to switch our room it was still unbearablely hot to us but besides that everything else was good "

"Hotel is in a great location, less than 10 minutes from the Brandenburg Gate, very close to over and underground stations. Room was great, spacious, clean, cool. Staff were friendly and helpful. We had a drink in the bar but didn’t eat in the restaurant. Lots of places to eat and drink nearby. Would definitely stay there again."

"Breakfast was fantastic, the room was very small with inadequate storage, the room was also very hot, the air conditioning didn’t work and the beds were really uncomfortable. "

"The hotel is visually beautiful - design wise and the room was very clean. Housekeeping on the first night/day let me down by not cleaning the room properly. Cups weren’t cleaned, they didn’t refill drinks sachets, didn’t tidy bathroom properly. The following days tidy was up to standard, but not the Saturday. Also, no sweet treat- like a little biscuit - for 5 star I really expected something nice…. Checking in was a bit confusing as there was a queue of 5/6 people and 5 staff- but only 1 member of staff checking us in. So that 15 min wait was not great. Breakfast was really good on day one but scrambled eggs were cold on day 2. I’d still recommend it, good location and very comfy bed."

"Good internet, really helpful staff and great location "

"The pool and spa area was wonderful and well worth paying a bit more for."