Karuizawa New Art Museum

The room was really spacious and clean. The hotel amenities, services available or lack thereof in lobby was crazy! It is so tiny and nothing extra offered to guests, not even for purchase. No ice machines was crazy as well. Will not stay here again.

We sent our luggage prior to check in. It was there when we get to the hotel. Check in is very easy, you just scan your passport on the check in counter and it will give you a paper with the codes you needed. They cleaned our room on the 3rd day, changed sheets and tap off amenities, even added extra towels even though we still have a few sets haven’t been used. They provide laundry soap as well. The only down side is check out time is at 10, you have to pay for LCO 25% of the hotel rate and only up to 12noon (2hours max) Other than that all good, location is close to the train station and a few conbini store literally few steps away. Thank you Marco i think is his last name and Yu that assisted us on our LCO, sorry I didn’t get the name of the female attendant that helped us during checked in.