Exterior
Check availability

Reviews of Ramada by Wyndham Kasauli

3.5 out of 5
Ramada by Wyndham Kasauli
Mauja Sanwar, Kasauli, Himachal Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The driveway needs to be proper. The road is in quite bad condition The room cards get deactivated. Need to be better
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Jun 2022

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience. Food was excellent specially butter chicken was mouth watering. Morning buffet was ok. Rooms were nice and clean. Pool experience was not so good because of non-changing the water regularly. Roof top and bar were excellent.The Only problem was the way to reach the hotel parking which was too steep.
Stayed 1 night in Jun 2022
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager

2/10 Terrible

Vinder, manteca

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked 3 rooms with twin beds for each room. Even called and confirmed 2 days earlier. But when we checked in they did not have any rooms with twin beds. There answer was that this was the outside agency online booking and they can't do anything about it. All twin beds rooms are taken. One of the worst responses by the management.
Stayed 1 night in Jun 2022
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager

8/10 Good

Yogender

Travelled with partner
All good but they don’t have many workers to service
Stayed 2 nights in May 2022
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback. Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager

10/10 Excellent

Anurag

Stayed 1 night in Apr 2022

10/10 Excellent

Parvez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time overall
Stayed 3 nights in Mar 2022
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager

8/10 Good

P

Travelled with family, Travelled with group
Liked: Amenities
The location was perfect and the staff was very responsive when we found our bedsheets were not entirely clean (likely just from washing machine residue). Negative points: To get to our room, we had to take elevator and then step outside and then enter building which included our room (all in the premise of the hotel however doesn't have ceiling and it was raining and cold so got super wet entering the room).
Stayed 1 night in Jan 2020
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager

2/10 Terrible

harmeet, toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i was very dissapointed by my experience first of all they gave me 2 twin beds for 3 people which is not at all acceptable then they provide an extra bed not at all good. Then there was spider in the room then they had to change the room. All the things mentioned ok thanks for the in pool table etc nothing was there. Fort he price of the room it was not worth it and i would like someone front he management to do something regarding this i think a refund of some sort should be issues for the false publishing when there was nothing there.
Stayed 1 night in Nov 2019
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager

8/10 Good

Ankit

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Didn't like the attitude of the top management. The problem resolution capacity at the top level is missing.
Stayed 3 nights in Oct 2019
Response from Neha on 9 Oct,2019
Dear Sir/Ma'am, Greetings!!! i offer my sincere apologies for the inconvenienced caused to u during your stay and not meeting the expectations.we had best intentions to serve you. please do consider with us staying back again.

6/10 Okay

Karan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Average hotel with great view.
Overall hotel was ok but there was a strong stench emanating from the bathroom which was a deal breaker. Also the food is expensive considering its a 3 star property, but the rates are at par with 5 star hotels.
Stayed 2 nights in Sep 2019
Response from Neha on 9 Oct,2019
Dear Sir, Greetings!!! i offer my sincere apologies that we did not met your expectations in regards of services.please do consider staying with us again.we had best intentions to serve you and look forward to host you again.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good property with good location. Service in the restaurants is good but service to the rooms needs more attention especially when restaurants are also occupied. little extra care to be taken by the management shall make all the difference to the guest experience
Stayed 2 nights in Aug 2019
Response from Neha on 6 Sept,2019
Thank you for valuable feedback.your feedback for room service is noted and will be taken care. we look forward to serve you again.

8/10 Good

Sudhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable weekend
Excellent food and value for money spent
Stayed 2 nights in Aug 2019
Response from Neha on 6 Sept,2019
Thank your vaulable feedback.we look forward to serve you again.

6/10 Okay

Ajay

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor food
Stayed 2 nights in Jun 2019

10/10 Excellent

NEHA

Liked: Cleanliness, property conditions & facilities, room comfort
Quality time family holiday
Stayed 2 nights in Jun 2019

8/10 Good

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant trip
An excellent property with all facilities. Excellent food, very supportive staff and nice rooms with a balcony. Rooftop restaurant and bar with live music has made our stay most memorable.
Stayed 2 nights in Jun 2019

6/10 Okay

Pritam

Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel in 5 star category
It’s was just ok,hotel needs to work on there service,Food quality in not good,Limited menu in buffet compare to other properties
Stayed 2 nights in Jun 2019

10/10 Excellent

Sandeep, Ludhiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy lot with my family . Royal feeling ... ..only billing software is very bad. Gst amount plus total is difference...
Stayed 2 nights in Jun 2019
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager

8/10 Good

Dhananjay

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Amit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
SERVICE A MAJOR MAJOR ISSUE
GOOD PROPERTY, GOOD LOCATION , GOOD FOOD BUT THE SERVICE IS PATHETIC OR EVEN MORE.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property in Kasauli, rooms, food, services, location, view and all the amenities were amazing.
Stayed 2 nights in May 2019
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the Check In two hour late..food quality need to be improved...buffet need to have some additional items...
Stayed 2 nights in May 2019
Response from Saurabh Gautam on 9 Aug,2023
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager