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Reviews of Hotel KLE, BW Signature Collection

4 out of 5
Hotel KLE, BW Signature Collection
10 RUE DU PERE KOHLMANN, Kaysersberg-Vignoble

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 172 reviews" "
Rating 8 - Good. 57 out of 172 reviews" "
Rating 6 - Okay. 6 out of 172 reviews" "
Rating 4 - Poor. 0 out of 172 reviews" "
Rating 2 - Terrible. 0 out of 172 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

OLIVIER, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, the people, the food...
Stayed 1 night in Oct 2023
Response from Marie-Laure on 14 Oct,2023
Thank you for your stay and your feedback. We hope to see you again. Best regards

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed rooms with firm beds and serviceable modern bathroom facilities. Hotel location is outstanding - if you are doing the Alsace wine road - recommend you choose this town (Kayersberg) and location for overnight (Ribbeauville is too tourist crowded). Located in the center of the city - the only issue is driving in and out (through very narrow) streets with limited to no parking in front of the hotel. They do provide you with parking space but in public lots on the outskirts of town (about 5 min walk). Pleasant stay in a charming location.
Stayed 1 night in Sep 2023
Response from Marie-Laure on 29 Sept,2023
Thank you for your stay and your comments. We are delighted that you enjoyed Kaysersberg and look forward to welcoming you back.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing affordable boutique hotel
We just loved this perfect little hotel. It is set in a delightful gingerbread style village. The hotel is heaving with character and charm but has been completely renovated. The room had a super cosy feel with deluxe bed and cool little bathroom. The breakfast was outstanding full of local produce and we loved the bike storage facility. Great value in an unforgettable setting.
Stayed 1 night in Jul 2023
Response from Marie-Laure on 8 Sept,2023
Thank you so much for your wonderful feedback! The satisfaction of our guests is a priority and knowing that we have achieved our goal is the best reward of all! We look forward to welcoming you back to our house,Team KLE

8/10 Good

Noa

Travelled with partner
Liked: Cleanliness
Nice and clean hotel in a small, picturesque and quiet town. Only public parking but it’s paid by the hotel.
Stayed 1 night in Jul 2023
Response from Marie-Laure on 29 Jul,2023
We thank you for your stay at our hotel. We hope to see you again n the futur. Best regards

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : Location, friendliness of staff. Dislike : Breakfast a bit to american
Response from Véronique & Team on 23 Jan,2023
Thank you so much for your message and stay ! We hope to see you back again in the future.Best regards,

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kle kayserberg
Lovely hotel and staff.
Stayed 3 nights in Nov 2022
Response from Carole on 30 Dec,2022
Merci pour votre retour.Au plaisir de vous recevoir dans notre Maison.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely dog friendly hotel
We are travelling with a little dog and the hotel staff couldn’t have been more welcoming- a bowl of water and a bed were waiting for her. The hotel is very central, but quiet and very convenient. We loved it!
Stayed 3 nights in Sep 2022
Response from Véronique & Team on 14 Sept,2022
Thank you so much for your review and stay ! We hope to see you back again soon. Best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Settled in the center of Kayserberg Village, the hotel is in a historic building. Surprisingly, it is modern, with nice lobby, elevators, AC in Room and nice size bathroom with all modern fixtures and a large shower area. Walking out of the hotel, you're stepping right into the center of the village. Overall, excellent hotel and amenities for the price we paid.
Stayed 3 nights in Aug 2022
Response from Marie-Laure on 20 Aug,2022
We thank you for your stay. We are happy to hear that you had a excellent stay. We hope to see you again. Best regards Marie-Laure

10/10 Excellent

TODD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place in a charming town
Lovely, cozy place with a fun restaurant/bar. Not easy to drive up to, as the streets are extremely narrow, but that's what gives the town its charm. Definitely would recommend staying there!
Stayed 1 night in Jul 2022
Response from Marie-Laure on 4 Aug,2022
Dear guest, we thank you for your stay and your recommendation. We hope to see you again. Best regards Marie-Laure ans the KLE Staff

8/10 Good

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Marie-Laure on 9 Jan,2022
Merci à vous! Bien chaleureusement Marie-Laure et son équipe

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Véronique on 6 Dec,2021
Merci et au plaisir de vous revoir,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
We loved staying is this fantastic hotel in Kaysersberg. The staff were all so friendly and helpful, check in was easy, a token for parking (which is nearby) was a welcome bonus. A simple but ample breakfast served in the bar area was a good start to the day. Our room was really clean and comfortable and there was no noise so the whole stay was very relaxing. The hotel has an eco friendly ethos which is nice to see. The furnishings and decor are stylish and to a good stardard, the walls are decorated with fantastic murals of the regional landscape, the furnishings give a nod to local traditions and show a sense of pride in the region. We love visiting Alsace, Kaysersberg is a wonderful town, with lots to see and with access to many more treasures in the surrounding area. Hotel KLE is a little gem in Kaysersberg and we would definitely stay again in the future.
Stayed 4 nights in Nov 2021
Response from Marie-Laure on 21 Nov,2021
A big THANK YOU to you for your stay. Your comment touches us very much. We hope to see again soon in our establishment. Best regards Marie-Laure and her team

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
The hotel is in a great location. The staff is very friendly and the breakfast served was a good value. Would definitely stay here again!
Stayed 1 night in Oct 2021
Response from Marie-Laure on 13 Oct,2021
Thank you for your message. We are happy to hear that you are well in our house. We hope to see you soon. Best regards Marie-Laure

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Véronique on 9 Sept,2021
Merci et à bientôt !

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel was very comfortable and in an excellent location to explore the town. We got to park in a covered garage because we were on a motorcycle; I’m not sure where you’d park if you were in a car since the garage isn’t big enough for cars. The breakfast was good and the room was soundproof and comfortable.
Stayed 1 night in Jul 2021
Response from Marie-Laure on 22 Jul,2021
We thank you for your stay and your feedback. The guest how are comming in car, receive a parking badge, so they can park for free on each public parking around the town, 2 minutes to walk from us. We hope to welcome you again. Best regards Marie-Laure

6/10 Okay

Margarita

Liked: Cleanliness, property conditions & facilities, room comfort
No room cleaning due to corona
The hotel does not offer room cleaning due to corona. It was not specified or mentioned when checking in.
Stayed 2 nights in May 2021
Response from Véronique on 18 May,2021
Thank you for your message. Yes, we apply a very strict sanitary protocol and do provide room cleaning during the stay only upon request, to ensure a better securtity for our guests and for our team. We normally explain it upon check-in and I am sorry if we failed telling you. We stay at your disposal for any question or help and hope to have the pleasure of greeting you back when all this pandemy will be over. Best regards,

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Very clean. Basic facilities, but what else do you need?
Stayed 1 night in Jun 2020
Response from Véronique on 8 Jul,2020
Thank you for your message and stay. We hope to see you back again soon. Have a wonderful summer !

8/10 Good

colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, in a good location and good wellness suite.
Stayed 1 night in Feb 2020
Response from Véronique & Team on 1 Mar,2020
Thank you very much for your message and stay ! We hope to have the pleasure of greeting you back again soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tastefully redone old residence in a picture book setting. Boutique hotel. The rooms are small but updated with taste and good sense. Yes I duck my head at the corners of my room, but the shower is big enough fior three. Good breakfast with ample choice including local Alsacienne foie gras. Parking is a challenge in the tiny streets biut off season no problem and the local sticker is free. From romance to fantasy the village and the hotel are a good match.
Stayed 1 night in Jan 2020
Response from Véronique on 14 Jan,2020
Thank you so much for your very nice review and we are really happy to read that you have enjoyed your stay with us. The entire team is committed to our guets' well-being and we work hard to let our guest experience the alsatian flair all along their stay. We hope to have the pleasure of greeting you again in the future and stay at your entire disposal. With warmest regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff!
Staff so very helpful, from parking instructions to chilling our wine for us that we purchased that day to dinner reservations. Wonderfully located, both within Kaysersberg-Vignoble as well as the Alsace wine route. Clean modern, but rooms a bit small even by European standards. Highly recommend!
Stayed 2 nights in Sep 2019
Response from Véronique on 1 Oct,2019
Thank you so much for your great review and for your stay. You're right the rooms ate tiny, due to our very central location in the heart of the medieval town of Kaysersberg. Nowadays, we would build it wider, but the location wouldn't have the same taste. With warmest regards,

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Véronique on 20 Sept,2019
Thank you and we hope to see you back again soon,

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was well located, clean and the staff were friendly
Stayed 1 night in Jul 2019
Response from Véronique on 1 Aug,2019
Thank you for your review and stay

10/10 Excellent

Verified traveller

Travelled with family
Nice room & beautiful location. Free breakfast and beverages in the morning. Parking was provided for free as well.
Stayed 2 nights in Jul 2019
Response from Véronique on 29 Jul,2019
Thank you so much for your great review and for your stay! We hopet to see you back again soon and remain with best regards, Véronique & team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Véronique on 28 Jun,2019
Thank you for your rating and stay and we hope to see you back soon. best regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quaint and well-located for enjoying the town and surrounding area. The bedroom was small, but cosy, and the bed was comfortable. I would suggest that they add some yogurt to the continental breakfast, which currently offers fruit, bread, coffee, and juice. Also, the coffee maker in the room does not work well. Otherwise, we loved this place.
Stayed 2 nights in Jun 2019
Response from Véronique & Team on 19 Jun,2019
Dear guest, Thank you for your message and stay. The breakfast as you have been having will change as soon as the works in the cellar, which will be the breakfast room, will be over. Then, we will provide a full breakfast (at charge, now the continental is free of charge). The coffee maker is a Nespresso coffee machine and maybe we could have shown you how it works. We hope to have the pleasure of greeting you back again soon and we remain with warmest regards,

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Great staff and great location. Hotel has been greatly updated
Stayed 1 night in Dec 2018
Response from Marie-Eve on 11 Dec,2018
The all staff thank you for your feedback. Merry Christmas and happy New Year. Best regards. Marie-Eve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old town location one block off the Main Street.
Stayed 3 nights in Oct 2018
Response from Veronique on 25 Oct,2018
Thank you very much fory our stay and review. You're right, the location of our ancient winery house is definitely great. It allows you to enjoy the particular atmosphere of Kaysersberg, without the inconveniences of the main street. We hope to see you back ! Take care and best regads,

8/10 Good

Hannes

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room in a beautiful hotel
This was a very pleasant hotel. It’s in a beautiful historic building in the center of amazing Kaysersberg. The room was fairly small, but very nice. Excellent, effective and quiet heating (a problem in some hotels in the area).
Stayed 1 night in Oct 2018
Response from Veronique Siegel on 13 Oct,2018
Dear Hannes, thank you so much fory our stay and review. We hope to have the pleasure of greeting you back ! Take care and best regards,

8/10 Good

Alejandro

Great hotel
It was great. Nice hotel. The room was very nice and nice location. Recommend
Stayed 1 night in Aug 2018
Response from Marie-Eve on 29 Aug,2018
Dear Guest, we thank you for your nice comment and we appreciate your feddback, it is important for us, to know how was your stay. We hope we can welcome' you back in Kaysersberg. Best regards. Marie-Eve

8/10 Good

Cheryl, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Only draw back is the amount of steps that you need to carry your luggage up if arriving or down if you are leaving.
Stayed 2 nights in Aug 2018
Response from Veronique Siegel on 20 Aug,2018
Dear Cheryl, Thank you for your message! The stairs at the entrance will disappear next winter. As you have probably noticed, all rooms are newly refurbished, as well as the corridors. We have overtaken the hotel last january and started to renew all rooms. Next winter we will continue with the entrance, lobby, cellar, and spa. We hope to see you back ! Take care,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT AIR CONDITIONING!!
I loved this hotel MAINLY because of the Air conditioning!!! I had no idea how hot it would be in the area . Most places did not have any AC at all! Coming from America it was a bit of a shock as we are used to having AC everywhere. Fortunately we found this place with excellent AC! We did not have the breakfast so we could not comment on that. The town is beautiful!! The only negative would be the parking situation as the car park is located a bit of a walk from the actual place. When arriving via GPS it was a bit confusing, and walking up with the Suitcases was not great fun. But other than that it was an excellent stay I and I would HIGHLY recommend it.
Stayed 1 night in Jul 2018
Response from Veronique Siegel on 30 Jul,2018
Thank you very much for your review and stay.Kaysersberg is definitely a great little town. Located in the really heart of the old town, it makes it impossible to have parking possibilities just in front of the door. There is a possibility to come with the car to unload the luggages and then,, the nearest parking possbilitiy is 300 meters away. We hope to have the pleasure of greeting you back and remain with best regards, véronique

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel KLE is the new name for the Hotel Constantin. It has been remodeled a little but is still charming. I miss the former proprietor who i understand has retired. She brought a charm that’s not quite there now. This is most evident at breakfast which was very good but not great. Overall very nice place to stay.
Stayed 1 night in May 2018
Response from Marie-Eve on 10 Jun,2018
Dear Guest, We thank you for your feedback. your comments are very helpfull for us. We hope we welcome you in the future. Best regards. Marie-Eve

6/10 Okay

Werner

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Das Personalwar nicht besonders freundlich. Man wirde als Nummer behandelt.
Stayed 1 night in Oct 2023
Response from Marie-Laure on 14 Oct,2023
Sehr geehrter Herr, wir danken Ihnen, dass Sie sich die Zeit für diesen Kommentar genommen haben. Bitte entschuldigen Sie, wenn der Empfang nicht Ihren Erwartungen entsprochen hat. Dieser Punkt ist in der Regel ein Pluspunkt, der von der überwiegenden Mehrheit unserer Gäste hervorgehoben wird, und wir bedauern, dass wir Sie nicht zufriedenstellen konnten. Wir hoffen jedoch, dass Sie uns eine zweite Chance geben, um Ihnen einen besseren Aufenthalt zu bieten, und in dieser Erwartung senden wir Ihnen unsere herzlichen Grüße.

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marie-Laure on 8 Sept,2023
Vi er glade for, at du har nydt dit ophold hos os.Vores gæsters tilfredshed er vores prioritet.Vi ser frem til at byde dig velkommen tilbage til vores hus,Team KLE

8/10 Good

Decoster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us the breakfast could be a little be better
Stayed 3 nights in Aug 2023
Response from Marie-Laure on 21 Aug,2023
We thank you for your stay. For the breakfast we offer local saucisse, cheese from the farm... We hope to see you again. Best regards Marie-Laure and the KLE staff

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Véronique et toute l'équipe on 14 Aug,2023
Merci d'avoir pris le temps d'évaluer votre séjour ! Nous espérons vous revoir bientôt et vous adressons nos meilleures salutations,

8/10 Good

Kolja

Stayed 1 night in Jul 2023
Response from Marie-Laure on 11 Jul,2023
Merci pour votre séjour! Au plaisir de vous accueillir à nouveau. Chaleurusement

10/10 Excellent

Gram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Marie-Laure on 10 Jul,2023
Nous vous remercions pour votre séjour et vos très belles notes de 1O sur 10, qui reflètent votre satisfaction. Nous espérons avoir le plaisir de vous accueillir à nouveau.

10/10 Excellent

Malou

Stayed 1 night in Jun 2023
Response from Marie-Laure on 2 Jul,2023
Un grand Merci pour votre séjour et vos très belles notes de 10 sur 10. Nous espérons voir le plaisir de vous recevoir à nouveau. Bien chaleureusement, Marie-Laure et son équipe

10/10 Excellent

Massimo

Stayed 5 nights in Jun 2023
Response from Perrine on 27 Jun,2023
Bonjour,Merci pour votre avis et pour votre séjour. Notre équipe met toute son énergie au quotidien pour offrir à nos clients une véritable expérience alsacienne.Au plaisir de vous accueillir à nouveau,Bien cordialement

10/10 Excellent

Jean-Loïc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etablissement exceptionnel dans un village typique
Stayed 1 night in Mar 2023
Response from HÔTEL on 11 Mar,2023
Merci pour votre confiance.Au plaisir de vous recevoir dans notre Maison,Carole.

8/10 Good

corrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortabele en prettige accommodatie in centrum van Kaysersberg.
Stayed 1 night in Mar 2023
Response from Véronique & Team on 8 Mar,2023
Thank you and we hope to see you back again soon! Best regards

10/10 Excellent

Simone

Stayed 2 nights in Jan 2023
Response from Marie-Laure on 20 Feb,2023
Merci pour votre séjour et votre retour. Bien chaleureusement Toute l'équipe de l'Hôtel KLE

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Véronique et toute l'équipe on 23 Jan,2023
Merci pour votre confiance et au plaisir de vous revoir,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Véronique & Team on 23 Jan,2023
Thank you and we hope to see you back again soon ! Best regards,

10/10 Excellent

Benjamin

10/10 Excellent

Cardonnet

Stayed 1 night in Dec 2022
Response from Carole on 30 Dec,2022
Merci pour votre retour.Au plaisir de vous recevoir dans notre Maison.

10/10 Excellent

cristina

Stayed 1 night in Nov 2022
Response from Marie-Laure on 30 Nov,2022
Un grand merci pour votre séjour et vos très bonnes notes. Nous espérons avor le plaisir de vous accueillir à nouveau prochainement. Bien chaleureusement Marie-Laure et son équipe

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Marie-Laure on 30 Nov,2022
Nous vous remercions pour votre séjour passé parmi nous et espérons vous accueillir à nouveau prochainement. Bien chaleureusement Marie-Laure et son équipe

10/10 Excellent

REMY

Stayed 1 night in Oct 2022