Desk, free WiFi, bed sheets

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1070 Harvey Ave, Kelowna, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 399 out of 1000 reviews" "
Rating 8 - Good. 408 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jody

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Tara

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The manger David is very friendly and helpfully. For the price of the room and pictures that are on the website, it didnt not match what my expectations were. The room and bathroom was small and for some reason everything was very low to the floor. The bed was very uncomfortable. The hot tub was warm at best and the continental breakfast was very simple, as David informed me at check in. Toast, cereal or muffin and coffee or juice. But the staff are very friendly and willing to help, so that was a definite plus in my books
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr,2024
Thank you for taking the time for composing your review. We appreciate your feedback and feel badly that you did not have a restful stay. We have many differing room options and configurations when staying with us. We hope for the opportunity to accommodate you again in the future and you may try a different suite. Warm Regards.

8/10 Good

Karl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Candace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were updated and spacious. Staff were friendly.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr,2024
Thank you. We hope to see you again soon. Warm Regards.

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr,2024
Thank you for the rating. Kind Regards.

2/10 Terrible

JOY

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower was cold water. The pic on Expedia of breakfast is not what's there. No pancake machinef
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for taking the time to leave your review. Please accept our apologies regarding the cold water issue you encountered in your suite. We would have certainly moved your room. We have contacted Expedia about the pictures on their website. Kind regards.

4/10 Poor

Gordon

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr,2024
We appreciate your feedback and would love to hear more about your rating. Warm Regards.

2/10 Terrible

Deepak

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like this property, Rooms are smelly, dirty. there is no room temperature, poor breakfast. I really don't like this place and i will never recommend this place to anyone.
Response from Manager on 10 Apr,2024
We do not find your name in our database. Warm Regards.

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient. Walked across the street and went bowling with the family.
Stayed 3 nights in Mar 2024
Response from Manager on 7 Apr,2024
Thank you for your review. We are pleased our central location was beneficial and fun for your family. We hope to see you again. Warm Regards.

10/10 Excellent

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr,2024
Thank you for staying with us and for taking the time to leave your review. We hope to see you again soon. Warm regards.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, convinient, good location, friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr,2024
Thank you. Have a great day. Warm Regards.

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr,2024
Thank you for your review. Warm Regards.

6/10 Okay

Hardy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The check in was nice, courteous staff. The room was not what was on the photos. The bathroom tub was either very old and run down or dirty. It was also small and the shower head was off to one side. The room was outdated and had an odour. TV was so small, the fridge was difficult to open. The complimentary breakfast had limited options, very basic. I had booked a third night before seeing the room, but ending up cancelling and booking elsewhere. So glad I did. I would book here if I was in and out of town but not for more than a night.
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr,2024
Thank you for your detailed review. We have many suites available at our property with differing configurations. We would have loved the opportunity to address the issues with your stay and find you a room that was to your satisfaction. We do hope to see you again. Warm Regards.

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Convent and clean!
Stayed 6 nights in Mar 2024
Response from Manager on 4 Apr,2024
Thank you for your review. We are delighted our property met your expectations and you enjoyed your stay with us. We hope to see you again soon. Warm Regards.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr,2024
Thank you. Warm Regards,

10/10 Excellent

Jenilyn

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet. I had a great experience. The only comment I can say is that the floor needs more mopping.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Thank you for your review. We are so pleased you enjoyed your stay. We will be sure to pass your comments on to our housekeeping dept. for further follow up. Have a great day and we hope to see you again in the future. Warm Regards.

10/10 Excellent

Patricia

Stayed 3 nights in Mar 2024
Response from Manager on 6 Apr,2024
Thank you

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 21 Mar,2024
Thank You

8/10 Good

Marilia

Stayed 1 night in Mar 2024
Response from Manager on 21 Mar,2024
Thank You

10/10 Excellent

Jani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar,2024
Thank you. We look forward to seeing you again. Warm Regards.

8/10 Good

Luigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices are good and the rooms are clean
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar,2024
Thank you. Have a great day and we hope to see you again. Kind Regards.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar,2024
Thank you.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, basic accommodation. Needs a mat inside and outside to wipe winter's grit and moisture off shoes.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar,2024
Thank you for your review. We hope to see you again in the future. Warm Regards.

8/10 Good

Sandi, Campbell River

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all good, room is a nice size and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar,2024
Thank you for taking the time to leave your review. We are pleased we met you expectations. Have a wonderful day. Kind regards.

10/10 Excellent

Katherine Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the pool and breakfast area
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar,2024
Thank you for your review. We are delighted you enjoyed our pool facilities and our continental breakfast. We hope to see you again. Warm Regards.

8/10 Good

Jeanina

Stayed 2 nights in Feb 2024
Response from Manager on 8 Mar,2024
Thank you for the rating.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was really awesome for our family The pool is a whole separate other area and that was really nice There is lots of things near by. There is breakfast included It's very basic but does the job.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
We are delighted by your review. It makes us so pleased that you enjoyed your stay with us. Thank you again and we hope to see you the next time around in Kelowna. Warm Regards.

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest affordable hotels ive stayed at in a while. Nice and clean friendly staff, clean pool, lots of towels, decent enough breakfast and great for a family
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Thank you for the lovely review. We appreciate your kind words and are delighted we met your expectations. We hope to see you again in the future. Warm Regards.

6/10 Okay

Smriti

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Kind Regards.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean central location
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Thank you for your review. We are pleased our central location served you well. We look forward to seeing you again. Warm Regards.

6/10 Okay

Nolan, Kelowna

Business traveller
Liked: Staff & service
Disliked: Amenities
Weighing in on the pros and cons here... Pros... -Nice check in gal -A half decent amount of tv channels -Room was ok and clean enough -Hot tub jets at least worked and a large pool area and clean Cons... -The running fan had a weird noise and it was hard to sleep to. Some light cling clanging noise. I had to turn everything off and just deal with no heat on in room and the loud traffic outside. I did not sleep well. -The breakfast was so weak! One muffin choice, NO bananas and one type of bread choice only. Just juice and coffee and cereal and toast! NO yogurts, no boiled eggs etc etc...management really cheaped out big time on this aspect. I cannot return unless the fans are much better noise wise and if they get with the program and cater a bit/a lot more to breakfast as the rate was still up there.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb,2024
Thank you for your detailed review. We appreciate your feedback and apologize for the issues with the heating unit in your suite. We would have certainly moved your room. Our Grab n Go breakfast options do change and are subject to our distributors and the season. We do appreciate your feedback and your reviews are valued. Kind Regards.

4/10 Poor

Daryl, Salmon Arm

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I will start off by stating that we have stayed at this property many times in the past and always felt it was good value for our money. Typically in the Past we would reserve on our own as the former manager kept track and would give us a good rate when we were down for medical appointments, but a few years back the hotel was sold and it is now part of a franchise chain. At first everything was fine, then things started to change. We chocked it up to staff issues as many service based businesses are having staffing issues, then perhaps in a competitive market small cutbacks were needed to remain attractive cost wise. Well, that aside, perhaps because this time we reserved through Expedia, we were assigned the lowest quality room on the highway side on the old motel style ground floor rooms. The room was old and tired. The mattress was sagging in the middle, of course we complained and were reassigned to another room at the very end of the complex. The room was reasonable, but lacking in a few of the items we typically had, such as a microwave. Then the default for room servicing is none, unless one requests it, and then you have to be pretty specific. But seriously no yogurt or margarine for breakfast. Cereal, toast, apple, and one blueberry flavoured muffin. Thats it. Come on NO margarine. coffee, tea, and juice thankfully still exist. Has it come to this? Sorry folks, too many other choices In town. Time to move on.
Stayed 3 nights in Feb 2024
Response from Manager on 11 Feb,2024
Thank you for the review and please accept our apologies regarding your recent stay. Booking through 3rd party sites you select the room type through the website. Your room is automatically assigned when you book the reservation. We apologize that our newer staff members did not recognize your name upon arrival. We did have some supply issues with our food providers and we are now back on track with our breakfast items. We feel badly you had a bad experience with us and we hope that you will give us another opportunity to make things right. Warm Regards.

10/10 Excellent

Gurvir

Stayed 1 night in Feb 2024
Response from Manager on 21 Mar,2024
Thank You

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome friendly accommodating staff!!
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb,2024
Thank you so much. We appreciate you. Kind Regards.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb,2024
Thank you for the rating. We hope to see you again. Kind Regards.

10/10 Excellent

Cheryle, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I sent a request for early check in and they confirmed and made it happen before I arrived. Staff are very helpful.
Stayed 2 nights in Jan 2024
Response from Manager on 7 Feb,2024
Thank you for choosing the Econo Lodge Inn and Suites. We are delighted you enjoyed your stay with us and we look forward to seeing you again. Warm Regards.

8/10 Good

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Jan 2024
Response from Manager on 24 Jan,2024
Thank you for your review and for choosing the Econo Lodge Inn and Suites for your accommodations in Kelowna. We hope to see you again soon. Warm Regards.

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything I needed for a quick overnight stay. Quiet and convenient to the main highway.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan,2024
Thank you for choosing to stay with the Econo Lodge Inn and Suites Kelowna. We are pleased our central location was convenient and quiet for you. We hope to see you again. Warm Regards.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 18 Jan,2024
Thank you.

8/10 Good

Talita

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan,2024
Thank you for the rating.

10/10 Excellent

Laurie

Stayed 2 nights in Jan 2024
Response from Manager on 7 Feb,2024
Thank you for the rating and we look forward to seeing you again. Warm Regards.

8/10 Good

ALICIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Price
Our Stay was good was in town for Medical appointments. Only down fall I would have to say is they are renovating there breakfast area, so all that was available was apples and some granola bars. The Creamer was frozen for the coffee. The room was very clean and well kept. Staff was very friendly.
Stayed 3 nights in Jan 2024
Response from Warm Regards. on 18 Jan,2024
Thank you for your review. We are delighted your stay was pleasant and please accept our apologies about our breakfast room being currently renovated. It will be fully open again in a few days. We hope to see you again. Warm Regards.

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
We are disappointed you did not enjoy your stay with us. We would have loved some feedback to address your concerns. Warm Regards.

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan,2024
Thank you for the rating. Warm Regards.

8/10 Good

Chelsea

Travelled with partner
Liked: Staff & service, property conditions & facilities
No breakfast as under Reno’s and bed was uncomfortable
Response from Manager on 4 Jan,2024
We apologize for our breakfast room renovations at this time. We will have our continental breakfast room open very soon. Our lobby is open 24hours a day for any concerns or issues you may have during your stay. We would have loved the opportunity to move your suite to a room with a bed to your preference. We hope to see you again soon. Warm regards.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience A little too noisy because of the hwy
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec,2023
Thank you for your review. We are pleased you enjoyed your stay. We have many suites in our inner courtyard. We would love to reserve a room there on your next visit. Kind Regards.

6/10 Okay

Viola

Travelled with family
Liked: Staff & service
Disliked: Amenities
Was disappointed with the continental breakfast. Very limited selection. Only one kind of bread, one type of muffin. Only peanut butter and jam and one type of fruit. Would have liked the option of a bagle, cream cheese, maybe some sausage or hard boiled eggs. I know that it is the slower season but that should not be an excuse.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec,2023
Thank you for your review. Our Grab n Go Continental breakfast does change seasonally and with our distributors. We appreciate your feedback. Kind Regards.

8/10 Good

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec,2023
Thank you for the rating. We hope to see you again. Warm Regards.

6/10 Okay

Pam

at 1100 pm someone checked into room above us. Loud music, dragging chairs and table (multiple times), loud voices, people knocking on doors. Went on until 400am - my bad that I didnt report it. But I did go in and let them know when i checked out. I didnt expect them to do anything at that point, but it would have been nice if they had even looked interested and looked like they were listening to me
Stayed 1 night in Nov 2023
Response from Manager on 13 Dec,2023
Thank you for your review. Please accept our apologies for the noise issues during your stay. Our front desk lobby is open 24hrs a day for any concerns you may have. We do hope to see you again to provide quality service and accommodations at an affordable price. Warm Regards.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec,2023
Thank you for the rating.