- Liked: Cleanliness, staff & service
The staff at Sheen Falls are extremely helpful, and polite!
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Free full breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, an outdoor tennis court and a spa tub are on-site. All 68 rooms feature thoughtful touches such as espresso makers and bathrobes, plus complimentary wireless Internet access and plasma TVs with cable channels. 24-hour room service, premium bedding and free newspapers are among the other amenities available to guests.
The grounds are lovely, but the room was disappointing for a five star hotel. It was grubby, the floor tiles in the bathroom were cracked, the bath panel was in a poor state of repair. The flag stones on the veranda were unstable. The carpets in the dining room were worn, with the joints a particular eyesore. Too many managers visibly standing around and getting in the way of staff. I left a written review with the receptionist on our departure, but did not hear from management. Overall, it was a disappointing experience and poor value for money