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I liked the staff. There was a moment where I felt unsafe and the front desk lady went completely out of her way to help me and make me feel secure and not alone. That was something I found very admirable and I appreciated so very much. The rooms temperature was well regulated and at a comfortable temperature. My only complaint would be the parking lot size. I have a company van and parking was very very difficult.
Natalie
Stayed 3 nights in May 2024
Response from General Manager on 13 May,2024
Thank you for your feedback Natalie. We appreciate your business.
I was in town for work and this hotel was only 3-4 blocks from where I needed to be. It was also conveniently located near tons of dining options. The staff were all very friendly and attentive.
Karmen
Stayed 5 nights in Apr 2024
Response from General Manager on 9 May,2024
Thanks for your review! We appreciate your business.
This is a good place for a quick night. It had nice basic amenities. It was sort of loud with a bunch of kids staying there for a tournament - it did not seem very soundproofed. The location was great.
Noelle
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Thank you for your review! Your feedback helps us improve so we can deliver a great experience for you and other guests in the future. We hope you will come back and see us again soon.
During the week it was so quiet! The staff was great. The breakfast was convenient, waffles were fun. Nice to have fresh fruit as an option as well as cereals, breads, milk, juice and a few other things. The room was really clean.
Tonya
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 10 Apr,2024
Dear TonyaI am thankful for your kind comments about our hotel. I will share them with the team.
Wonderful stay at the SureStay Plus Hotel by Best Western , Kennewick. Clean and spacious room with a wonderful bed and breakfast included too! Always a pleasure to stay in my "go-to" hotel!
Steve
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb,2024
Thank you! We look forward to accommodating you in the future!
Everything was fine except for the hot water was barely hot enough to take a shower. The front desk indicated this was an issue that was being resolved. But I probably would not stay her again.
CLOVER
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Thank you for the feedback, the hot water tanks have been replaced. We apologize for the inconvenience but it has been resolved.
The front desk guy proceeded to accuse us of smoking weed the.ln told me he was charging me $250 and i had to leave by 7am after only checking in at 3am and paying full price. All charges being fully disputed by my bank, I will not pay a dime for tjis stay.