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Reviews of Grand Legacy Hotel

5 out of 5
Grand Legacy Hotel
African Union Avenue-Remera, Kigali

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 67 reviews" "
Rating 8 - Good. 22 out of 67 reviews" "
Rating 6 - Okay. 3 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and food wonderful!
Stayed 1 night in Feb 2024
Response from Leoncie on 8 Feb,2024
Dear LisaThank you so much for your good review, we appreciate your effort and time.we wish to see you again and soon.Thank you so much.

6/10 Okay

Daniel

Business traveller
Liked: Room comfort
Not worth it
The hotel pick up at midnight was confusing. The driver did not display my name visibly and it took me 1/2 hour to find him. Once I got to the hotel the check in was efficient and friendly. The room was very large but the shower was old and only had warm-ish water. No hot water. The desk set up had a computer on it that took up most of the desk. The outlets for your computer are under the desk but required disconnecting things that were plugged in. The air conditioner was very loud but it helped cool the room down. Service in the pool restaurant took forever and the service was not at all friendly. The food was not very good. For the money I saved I should have stayed at the Radisson Blue. This hotel is ok but not for the price. I won’t be staying here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Odinakachukwu

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Paulinus

Stayed 2 nights in Aug 2023

10/10 Excellent

Dee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for easy access to airport, a bit further to downtown but taxis east to get. A lots of shopping and banking/money exchange options nearby. Staff are wonderful and will help you learn more about the local area and language if you ask.
Stayed 3 nights in Aug 2023
Response from Leoncie on 9 Aug,2023
Dear DeeThank you for the good review and thank you so much for staying with us, it was a pleasure to host you in Grand Legacy Hotel. We would love it again. you are always welcome.Best Regards.

10/10 Excellent

Axel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer services
Stayed 3 nights in Jul 2023
Response from Leoncie on 9 Aug,2023
Dear AxelThank you so much for the review and thank you for staying in our hotel.We wish to see you again and soon.Best Regards

10/10 Excellent

Andrew

Stayed 2 nights in May 2023

10/10 Excellent

cleophas, DUDLEY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property- excellent gardens, spacious rooms and friendly staff. The shuttle to and from the airport made life very easy
Stayed 3 nights in Mar 2023

10/10 Excellent

cleophas, DUDLEY

Stayed 5 nights in Mar 2023

10/10 Excellent

Willie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and nice. I also enjoyed the daily breakfasts.
Stayed 7 nights in Jan 2023

8/10 Good

Sahra

10/10 Excellent

Martin

Stayed 7 nights in Mar 2020

10/10 Excellent

Viannet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Aug 2022

2/10 Terrible

Muyideen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and many issues were in my room, including leaking sinks, AC not working
Stayed 9 nights in May 2022

8/10 Good

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant stay
Stayed 4 nights in May 2022

4/10 Poor

Lloyd

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not good enough for the price they charge
I stayed there 16 days while teaching in Kigali. I chose this hotel because when traveling with my associate. We needed two beds and this was the only hotel in the area that showed two on its website. I should have done more checking. The Air conditioner blows either ice cold or tropical warm. There is no in between. The bed is not bad but only option for covers were single sheet or heavy comforter. Some days the water heater worked, some days it was a water warmer. The key continually failed to work snd staff kept saying I didn’t know how to use the key and argued with me when I wanted a new key. The tv only has 12 channels. 4 of those are non-stop football. Why would anybody want to watch the olympics? Room service not bad. Breakfast not bad but they only get in new pastry a few days a week. They do have a business center but the staff do not want to open it for you to use. Instead, give them your wifi name and password and they’ll print it for you. The staff was very helpful when I needed it. One of their staff walked me a half-mile through the streets of Kigali to the bank and waited for me to walk me back. There is security at the front entrance with a scanner and metal detector but when they ask you to submit, if you ignore them they do not insist. I wish now that I has stayed at Chez Lando (half mile away) instead. I will next year
Stayed 17 nights in Feb 2022

8/10 Good

David

Stayed 1 night in Jan 2022

10/10 Excellent

eric

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff responsive and polite regarding my requests. Pool had nice temperature. Sauna was nice too. Price was very reasonable for quality of hotel. Bath water wasn’t very hot but okay. Surprised by extra features in room like bathroom scale and keyboard with monitor. Plenty of drinking water available but only tea, not coffee in my room. Bed super comfortable. I would stay here again.
Stayed 1 night in Dec 2021

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, enjoyed the fitness room (with a coach!) and the pool was also very nice.
Stayed 1 night in Oct 2021

8/10 Good

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The services are ni e and the stuff are great
Stayed 1 night in Aug 2021

10/10 Excellent

marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy quarantine hotel
Near the airport and perfect for quarantine! Comfortable beds, spacious room, computer abd Tv in room. Huge menu for ordering food 24 hours a day. Martin was superb at communication. Our only complaint was the morning desk clerk abd getting our results from covid test. Do it yourself!! Don’t wait for hotel staff. Just go online and check yourself.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Austin, Switzerland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a nice pool, poolside restaurant and upscale rooms.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The pool looked amazing and the environment was very pleasant...covid 19 put small hit into things but without covid this place was extraordinary
Stayed 3 nights in Jan 2021

10/10 Excellent

APOLLINAIRE

Stayed 1 night in Dec 2020

10/10 Excellent

Ifeyinwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Home Away from Home
Our stay at Grand Legacy Hotel was amazing. We enjoyed the warmth and love from the moment we stepped in till we left, it felt like home. The special love and flower dressing of the bed to welcome us for our 14 year anniversary was unforgettable plus the special anniversary cake given to us as a surprise package. We were very happy and will be glad to recommend other travellers to the hotel. Thank you for the wonderful experience.
Stayed 3 nights in Feb 2020
Response from Alain Muramba on 4 Mar,2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Grand Legacy
The staff was very welcoming and helpful. A fruit basket arrived early evening - a pleasant surprise. A shuttle to the airport was great. The pool restaurant custom made lunch for us!
Stayed 1 night in Feb 2020
Response from . on 5 Feb,2020
Thank you for choosing Grand Legacy Hotel. We appreciate your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Kigali Layover
Decent option near KGL airport. Restaurant was a poor value with very slow service. Room was comfortable, mostly clean. Quick and efficient airport transfer, so I will stay here again!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The restaurant menu is excellent.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel. The reception of guests is wonderful!
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overnight transit stay
I stayed here during an overnight layover. This hotel is very comfortable, and the staff members are kind and welcoming. The room was very comfortable, with high quality bedding that was perfect for a nice night's rest. The bathroom amenities were generous, and breakfast, that was included in the room price was copious and generous. The hotel shuttle was convenient and the driver was very timely - already in place even though my flight arrived a little early. A very nice stay!
Stayed 1 night in Oct 2019

10/10 Excellent

hedy

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Grand Legacy several times and always superb. Clean and comfortable. Nice wifi. Good breakfast. Nice pool; good AC. Highly recommended
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Bad Experience Despite Nice Cosmetics
I’m not in the business of writing bad reviews, but this was not a good stay for me. Remember, for context, this is a luxury hotel near the airport. First, there was a very loud band playing on or near the property. It was a Friday night, but that’s still not ideal for an airport hotel. Band played past 11 PM. The power went out in my room TWICE. The first time, I politely called to have it fixed and also asked to have a room change given the power/band. The power was restored quickly, fine. I waited for a room change. They finally called about two hours later, offering a different room. I declined, which I admit was my fault, but two hours after a complaint is lodged to offer a different room? I finally go to bed, but the power is out AGAIN when I wake up (luckily, a battery powered phone alarm saved me from missing my flight). I call down to the front desk at 5:30 AM to come fix the power again. No answer from them. I am now showering and packing in the dark. That’s a terrible stay at ANY hotel, but it’s very, very bad at a luxury hotel catering to business travelers near the airport. I will not stay again.
Stayed 1 night in Jun 2019
Response from Alain on 10 Aug,2019
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night in Kigali
We only were staying at the hotel for one night, but the service was great! They picked us up right from the airport on time and checked us in quickly. The beds were comfortable and the rooms well appointed. After an evening out, it was so nice to come back to a snack of fruit and treats. The wifi was decent and the view from the rooms was quite nice. The guy who picked us up also helped with bags and gave lots of good recommendations about what to enjoy in Kigali. The downside is that although you are near the airport somewhat, you definitely need to take a cab to get anywhere good in town. The hotel was very helpful in calling a cab for us, but I believe it was over priced. There isn't too much nearby, but the hotel was also having an event, so if you aren't trying to see the city, that could be fun. Our trip concluded with breakfast which was delicious--great spread of meats, breads, fruits, juices, and an omelette bar.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice nothing fancy but ok for the price. The staff are amazing good service overall they make it easy for you to enjoy your stay.
Stayed 6 nights in Mar 2019
Response from Alain on 20 May,2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Alain on 20 May,2019
Dear . Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked my time there. Very clean and friendly staff.
Stayed 3 nights in Nov 2018

8/10 Good

Michael, Rugby UK

Liked: Cleanliness, staff & service
Convenient for the airport.Good food and drink at very reasonable prices. Good breakfast. Nice pool and poolside. Secure. PC's in every room.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
This hotel had excellent service, a great location very close to airport and a nice swimming pool and dining area. I really enjoyed the service and much preferred it to the soulless Marriott Kigali.
Stayed 1 night in Sep 2018
Response from General Manager on 3 Oct,2018
Thank you for sharing this review which is of high importance to us. We are glad that you found our hotel had excellent service,great location, a nice swimming pool and dinning area. We would like to welcome you once again in the future with the assurance of our continued improved services. Regards, Harrison W Maina

6/10 Okay

Andrew

Liked: Staff & service
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to Kigali Airport
Very comfy bed, hotel is a tiny bit tired for a 5* but the service and comfort was excellent. Short 5 minute drive to the airport for those early morning flights.
Stayed 2 nights in May 2018

6/10 Okay

Sergey, Dubai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK hotel which is close to the airport
I suppose in Europe it would be a 3 start hotel overall, but in Rwanda there are not that many good hotels in general. The hotel is ok in general, good things are: location (if you work or need to be in the area around the airport), large rooms, price value combination not so good things: breakfasts are very poor in terms of diversity; AC is really noisy in rooms,; there is no a shower cabin, only a bathroom; the gym is very small and located underground; sometimes in a restaurant some dishes are absent closer to the evening
Stayed 11 nights in Sep 2017

10/10 Excellent

Kate, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Grand Legacy has wonderful staff and the best bed we have had so far over the 5 weeks we have been travelling. It is the perfect hotel for before/after a gorilla trek.
Stayed 1 night in Aug 2017

10/10 Excellent

ROHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..

10/10 Excellent

Phil, Palo Alto, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Kigali
Wow! Incredibly comfortable. Expensive by Rwandan standards but a fair price for what you get. Staff was top-notch. Great wifi. Pool side dining with nice music in the evening. Breakfast was tasty and airport shuttle readily available. Convenient to the Kigali Airport and the rest of the city. I was in Kigali for business but would also be a good place to rest up after a long journey and prior to exploring the rest of Rwanda. I was very impressed and will likely stay during my next visit.