Beach nearby, beach bar

Reviews of TownePlace Suites by Marriott Outer Banks Kill Devil Hills

3.5 out of 5
TownePlace Suites by Marriott Outer Banks Kill Devil Hills
2028 S VIRGINIA DARETRAIL, Kill Devil Hills, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 488 out of 715 reviews" "
Rating 8 - Good. 153 out of 715 reviews" "
Rating 6 - Okay. 38 out of 715 reviews" "
Rating 4 - Poor. 21 out of 715 reviews" "
Rating 2 - Terrible. 15 out of 715 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JULIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big rooms and friendly staff
Stayed 2 nights in Apr 2024
Response from Amoya Gayle- General Manager on 29 Apr,2024
Julie, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Just a short walk across the street to the beach.
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr,2024
Jennifer, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Thx
Stayed 2 nights in Apr 2024
Response from Amoya Gayle- Manager on 11 Apr,2024
Fred, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Marjorie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We were really pleased with breakfast variety. The room was clean, pillows could be better but in general a great hotel for a short stay in the Outer Banks. Loved the fact that there was no carpet in the room and they are VERY pet friendly!
Stayed 2 nights in Apr 2024
Response from Amoya Gayle- General Manager on 11 Apr,2024
Marjorie, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a treat. Will definitely be back.
Stayed 3 nights in Mar 2024
Response from Michelle on 8 Apr,2024
Victoria, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very quiet, yet very family friendly. Staff was friendly and helpful. Parking is free and lots to do in the area. Beach access is close. Breakfast is more of a hot continental than buffet.
Stayed 4 nights in Apr 2024
Response from Michelle on 8 Apr,2024
Tamara, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Yuliia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like staying in our room. It has a mini kitchen with stove and appliances so if you are traveling with kids it’s a great stay.
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr,2024
Yuliia, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
It wa convient. The staff was very helpful, from assisting us around the property to recommendations for dinner.
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr,2024
Catherine, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Yocasta

Liked: Cleanliness, staff & service, property conditions & facilities
Very good to stay
Stayed 1 night in Mar 2024
Response from Amoya Gayle- General Manger on 1 Apr,2024
Yocasata, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was clean and comfortable. Great location. Easily get to shopping, multiple dining options and of course the beach.
Stayed 2 nights in Mar 2024
Response from Amoya Gayle- General Manger on 25 Mar,2024
John,We're pleased that our location met your expectations, with its proximity to shops and restaurants. It's always our goal to offer a convenient and enjoyable experience for our guests. We are honored to have provided you with a flawless experience.

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Extremely disappointed in the breakfast. Not only was food items cold but some were still frozen. Also, the coffee was watered down. All in all the property was clean, however my pillow case was stained. Not what you want to see before putting your head on it.
Stayed 2 nights in Mar 2024
Response from Amoya Gayle on 19 Mar,2024
Lawerence, Thank you for staying with us at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills. We appreciate the time you took to let us know about your experience while staying with us. Your experience of the inconveniences during your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent other guests from having the same inconveniences in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Nimika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing March break and first time visiting North Carolina from Canada
Stayed 1 night in Mar 2024
Response from Amoya Gayle- Front Desk on 18 Mar,2024
NimikaWe're pleased that our location met your expectations, with its proximity to shops and restaurants. It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "It was perfect," is music to our ears! We are honored to have provided you with a flawless experience. We will work on improving the quality of our blankets so if your travels bring you back to the area, we would be thrilled to welcome you again.

10/10 Excellent

John Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and perfect location.
Stayed 1 night in Feb 2024
Response from General Manager- Amoya Gayle on 7 Mar,2024
Mr. Jordan, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2023
Response from Amoya Gayle- General Manger on 25 Mar,2024
Daniel, We are honored to have provided you with a flawless experience.

10/10 Excellent

Roni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Clean and quiet
Stayed 4 nights in Feb 2024
Response from Amoya Gayle- General Manger on 5 Mar,2024
Roni, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Shloka

Travelled with family and small children
Had an excellent time. Ideal location and very friendly staff. Excellent breakfast. Enjoyed every bit. Thank you
Stayed 3 nights in Feb 2024
Response from Amoya Gayle- General Manager. on 4 Mar,2024
Sholoka, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was on the beach. But the service of the lady that was on shift was very friendly and excellent!
Stayed 1 night in Mar 2024
Response from Amoya Gayle- General Manger on 4 Mar,2024
Karen, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good layout. Convenient location. Great breakfast. Overall, enjoyed our stay and would stay again.
Stayed 3 nights in Feb 2024
Response from Amoya Gayle- General Manager on 1 Mar,2024
Bryan' On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
With the exception of some noise on our first nights stay, sounded like a herd of elephants on the 3rd floor, it was a pleasant stay and the staff was very friendly!!!
Stayed 2 nights in Feb 2024
Response from General Manager- Amoya Gayle on 27 Feb,2024
Michelle, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Kaushik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure
Stayed 1 night in Feb 2024
Response from General Manager- Amoya Gayle on 22 Feb,2024
Kaushik, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager- Amoya Gayle on 19 Feb,2024
Candace, We are honored to have provided you with a flawless experience. We will work on improving the quality of our blankets so if your travels bring you back to the area, we would be thrilled to welcome you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. TV was not working and issue was resolved.
Stayed 2 nights in Feb 2024
Response from Amoya Gayle-General Manager. on 15 Feb,2024
Carles, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amoya Gayle- Front Desk on 13 Feb,2024
Robert, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in this hotel many times over the years and they are always very clean and the staff very friendly
Stayed 3 nights in Jan 2024
Response from Amoya Gayle- General Manager on 3 Feb,2024
Mr Jeff, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from General Manager- Amoya Gayle on 29 Jan,2024
Raymond, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

DARREL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning ocean view suite. Clean, quiet, well-stocked room; easy check in and check out. Will definitely recommend and return.
Stayed 2 nights in Jan 2024
Response from General manager- Amoya Gayle on 29 Jan,2024
We're pleased that our location met your expectations. It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "It was perfect," is music to our ears! We are honored to have provided you with a flawless experience. so if your travels bring you back to the area, we would be thrilled to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
Everything was wonderful! The facility is beautiful and located across from their private beach entrance. The room was great, lots of room, very clean and with a great view of the ocean. Breakfast had lots of options. The staff was so friendly!
Stayed 2 nights in Jan 2024
Response from General Manager- Amoya Gayle on 29 Jan,2024
We're pleased that our location met your expectations, It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "It was perfect," is music to our ears! We are honored to have provided you with a flawless experience. If your travels bring you back to the area, we would be thrilled to welcome you again.

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Amoya Gayle- General Manager on 23 Jan,2024
JanThank you for your excellent review, we are elated that our property met all your desired needs. Please visit us again soon.

10/10 Excellent

andrea, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amoya Gayle- General Manager on 19 Jan,2024
Andrea,Thank you for your excellent rating, we appreciate it and can't wait to host you again. Have a Happy New Year

10/10 Excellent

Bernice

Stayed 3 nights in Jan 2024
Response from Amoya Gayle- Front Desk on 11 Feb,2024
Bernice,On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the good rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very much encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing so that we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amoya Gayle- General Manager on 18 Jan,2024
Barbara, Thank you for staying with us at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills. We appreciate the time you took to let us know about your experience while staying with us. Your experience of the inconveniences during your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent other guests from having the same inconveniences in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Akhavanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amoya Gayle- General Manager on 18 Jan,2024
Akhavanh, Thank you for staying with us at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills. We appreciate the time you took to let us know about your experience while staying with us. Your experience of the inconveniences during your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent other guests from having the same inconveniences in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Pam

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amoya Gayle - General Manager on 16 Jan,2024
On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jennifer, Clayton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a quick 1-night family trip. All was great.
Stayed 1 night in Jan 2024
Response from Amoya Gayle- General Manager on 16 Jan,2024
On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amoya Gayle- General Manager on 8 Jan,2024
Rebecca, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Cynthia, Wake Forest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I did not have bath towels, no dish cloths, dishes were missing from the kitchen, the pull out sofa had broken peices, and the bathroom sink did not work properly. The staff did come to look at but it was not fix but made work halfway. After asking towels were given. It was a clean place to stay and it accommodates animals. I might stay again, maybe and maybe not.
Stayed 5 nights in Dec 2023
Response from Amoya Gayle- General Manager on 8 Jan,2024
Cynthia, Thank you for staying with us at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills. We appreciate the time you took to let us know about your experience while staying with us. Your experience of the inconveniences during your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent other guests from having the same inconveniences in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amoya Gayle - General Manager on 8 Jan,2024
Doug, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Prakash

I will visit here again it’s a nice place to stay !
Stayed 2 nights in Dec 2023
Response from Amoya Gayle- General Manager on 6 Jan,2024
Parkash, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Jarredd

Bad.
One of the worst experiences I’ve dealt with at a Marriott. The wife and I have never had issues like the ones we had at this location. Rooms toilet wax seal was leaking in the first room water leaking at the bottom from the toilet. They moved us the second room was absolutely the most noisy room ever encountered like there was 20 people in the room above us tap dancing and slamming things for hours that didn’t quit. They moved us upstairs which that was fine on basically the last night of 3 days. Then the last night we came back and my wife’s $300 soniccare toothbrush went missing the last night we were there it was gone when we came back from dinner. Just an overall bad experience would not ever stay here again.
Stayed 2 nights in Dec 2023
Response from Amoya Gayle- General Manager on 1 Feb,2024
Jarredd,Thank you for sharing your feedback regarding your recent stay at our hotel. I appreciate the opportunity to address your concerns and provide some clarity on the situation.I regret that your experience did not meet your expectations, and I sincerely apologize for any inconvenience you encountered during your stay, regarding your wife's toothbrush, I understand the frustration, and I want to apologize for your troubles, however, stating that the item went missing implies that someone stole it.Additionally as stated in our previous conversation, your booking was a split reservation for a King room upon check-in you asked the front desk agent to switch you to a much larger room which she happily complied with and granted your request seeing that you had your dog with you and the space was cramped a long with the issue that you stated in your comment. Upon switching rooms your wife may have misplaced her toothbrush seeing that you did a total of 2 room switches in one day, our front desk agent gladly provided her with extra keys to check your previous room while the housekeeping supervisor checked the original room you had booked, but the item was not found in either room.I apologize if there was any miscommunication, in light of this, I will do another thorough investigation and get back to you. It's essential for us to provide the highest level of hospitality it is our number one priority and we sincerely apologize for failing to meet your expectations. I regret any inconvenience this may have caused.

10/10 Excellent

Hans Volker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place. Good breakfast options. Only thing to improve, but it was not a letdown, the blanket on the bed seemed not to be warm enough, but it was ok. I am sure this would have been dealt with, had I asked for an extra blanket.
Stayed 3 nights in Dec 2023
Response from Amoya Gayle- General Manger on 30 Dec,2023
Hans, We're pleased that our location met your expectations, with its proximity to shops and restaurants. It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "It was perfect," is music to our ears! We are honored to have provided you with a flawless experience. We will work on improving the quality of our blankets so if your travels bring you back to the area, we would be thrilled to welcome you again.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. Could only stay 2 nights but wish we could've stayed a whole week! It was a great place to stay!
Response from Amoya Gayle- Front Desk on 30 Dec,2023
Sharon,Thank you for your excellent review and rating, we are elated that you enjoyed your stay with us and can't wait to host you again. Have a blessed New Year.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Amoya Gayle- Front Desk on 11 Feb,2024
William, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the good rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very much encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing so that we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amoya Gayle- Front Desk on 26 Dec,2023
Krista, Thank you for your excellent rating, we appreciate it and can't wait to host you again. Have a Happy New Year

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Mostly good, just dated.
Response from Amoya Gayle- Front Desk on 11 Feb,2024
David, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the good rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very much encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing so that we can improve. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Wanda, Smithfield

Stayed 1 night in Dec 2023
Response from Michael Lewis | General Manager on 18 Dec,2023
Thank you for your 5/5 rating!

10/10 Excellent

Nash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Amoya Gayle-Front Desk on 15 Dec,2023
Nash, Thank you for your excellent ratings. Have a Merry Christmas!!

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff. We’ll be back!
Stayed 2 nights in Dec 2023
Response from Amoya Gayle- Front Desk on 15 Dec,2023
Robin,Thank you for your excellent review and rating, we can't wait for your next visit. Have a Merry Christmas!!!

8/10 Good

Velia

Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn’t like the thin towels. The breakfast was not replenished timely. I liked the location of the hotel for sightseeing and dining.
Stayed 2 nights in Dec 2023
Response from Amoya Gayle- Front Desk on 15 Dec,2023
Velia, Thank you for your review and ratings, we apologize for the inconvenience you faced while staying with us. We will speak with our breakfast staff to work on their timing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amoya Gayle- Front Desk on 15 Dec,2023
Thank you for your excellent rating. Have a Merry Christmas!!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Response from Amoya Gayle- Front Desk on 13 Feb,2024
Charles, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.