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Reviews of The Lake Hotel Killarney

4 out of 5
The Lake Hotel Killarney
On The Lake Shore, Muckross Road, Killarney, Kerry

Reviews

9.6

Exceptional

Rating 10 - Excellent. 811 out of 1003 reviews" "
Rating 8 - Good. 144 out of 1003 reviews" "
Rating 6 - Okay. 24 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and setting were fantastic
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was amazing!!! Loved the location and the atmosphere of an old grand hotel. The only negative was there was a fragrance used in either the laundering of bedding or cleaning that bothered me a bit. Otherwise, excellent all around!
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
A very lovely stay!
Stayed 1 night in Apr 2024

8/10 Good

evita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful view of lake & surrounding mountains
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious, gorgeous property. High-end breakfast included. We didn’t want to leave.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 23 Apr,2024
Dear Stacey, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your recent stay at the Lake Hotel and hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Kannis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on 23 Apr,2024
Dear Kannis, Thank you for taking the time to write a review on your recent stay. we are delighted you enjoyed our breakfast and hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lake!!!! The food!!!! The staff!!! Definitely recommend
Stayed 3 nights in Apr 2024
Response from Guest Relations Manager on 23 Apr,2024
Dear Elise, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying in Killarney I couldn't think of a better option. Plenty of amenities, beautiful property and amazing service.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 18 Apr,2024
Dear William,Thank you for your kind review.We are delighted you enjoyed your stay with us and hope to welcome you again to the Lake Hotel.Kind Regards,Guest Relations Manager

10/10 Excellent

Melina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was amazing! Beautiful views and we really enjoyed the live music at night!
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr,2024
Dear Melina,Thank you for your lovely review.We are delighted you enjoyed your stay with us and hope to welcome you again to the Lake Hotel.Kind Regards,Guest Relations Manager

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Lovely hotel.Wish I had stayed a few more days because I fell in love with the location.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 Apr,2024
Dear Petra, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us. We are very lucky to be situated in such an amazing location for all of our guests to enjoy. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Rikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 8 Apr,2024
Dear Rikhil, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location of this hotel is unparalleled. It has some of the most magnificent views I’ve ever seen. It was super convenient to walk to Wicklow National Park, the two restaurants and bar were fantastic. They even had live music and the staff were eager to please, very friendly and welcoming. The breakfast was excellent and the staff accommodated my food sensitivities without issue. We will definitely be coming back to The Lake Hotel—just lovely.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Aimee, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your recent stay with us. The Hotel is located in Killarney National Park for all of our guests the enjoy our amazing views and scenery. We look forward to welcoming you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

jerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels property is a picturesque landscape. The rooms are decent sized and very comfortable. Honestly this is my favorite hotel in Ireland. Don’t pass on this hotel.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Jerry, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed our amazing views and scenery and this is your favorite hotel in Ireland. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property, All stall very helpful, food very good. Walking distance to Killarney City center with great restaurants and shopping.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Steve, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Keenan

Travelled with group
The rooms were very nice and the view was excellent. Wonderful live music in the evening. Would definitely recommend and stay again!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Keenan, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Michael, WRIGHTSVILLE BEACH

Quiet
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Michael, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I’ve ever stayed at. The views were incredible, the staff was so friendly and the location was great for area sightseeing. I would love to stay again!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Wendy, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property with a great view of the lakes! The bistro and breakfast food was very tasty as well. Easy walkable access to the national park (10 min) and to town (40 min).
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 11 Mar,2024
Dear Daniel,Thank you for taking the time to review your recent stay at the Lake Hotel. We are very lucky to be situated in such an amazing location for all of our guests to enjoy. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with a wonderful view of the lake and the mountains . It was calming to wake up and notice the landscape. The breakfast included every one ‘s favorites with a great selection to chose from. Great starting point for the National Park, the Dingle Peninsula and the Ring of Kerry. I would definitely return if I find myself in the area again.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 11 Mar,2024
Dear Ana, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed our amazing views and scenery. We are situated in the national park and an ideal location for guests to enjoy the area. Regards,Guest Relations Manager

10/10 Excellent

JOHN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet , great scenery. Very friendly staff Great experience overall
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 26 Feb,2024
Dear John, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we look forward to welcoming you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Cameron

Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 28 Mar,2024
Dear Cameron, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and the staff and food was excellent.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 26 Feb,2024
Dear John, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and we look forward to welcoming you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Michelle, Rockwall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a really pretty view. Staff was really nice and always helpful. Shower pressure was absolutely amazing!
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 26 Feb,2024
Dear Michelle, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your stay with us and our shower pressure and we look forward to welcoming you again in the near future. Regards,Guest Relations Manager

8/10 Good

Silvy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and property on the national park, lovely to sit and enjoy the grounds or walk/rent a bike (outside hotel). They made it easy to store the bikes for us since we arrived and rented late. The restaurant was so so, the food average (catering to N. American I believe) and the service in the restaurant (to be fair was busy) was not very good. The live music in the bar at the end of the night was lovely.
Stayed 1 night in May 2023
Response from Guest Relations Manager on 20 Dec,2023
Dear Silvy, Thank you for taking the time to review your recent stay at the Lake Hotel. We are very lucky to be situated in such an amazing location for all our guests to enjoy. I am sorry to read you were not entirely satisfied with your experience in the dining room, that is not our usual standard. We feel the dining room menu has a lovely variety and caters for everyone. We do hope we get the opportunity to welcome you back again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Manager on 26 Feb,2024
Dear Mickey, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake Hotel's staff are simply amazing. The entire hotel feels somewhat magical - there is history all over the interior, and the exterior has such majestic views that it's hard to compare with anywhere else I've been. We had an excellent trip and wish we could have stayed even longer.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 20 Dec,2023
Dear Jonathan, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted you enjoyed your stay with us so much. We are very lucky to be situated in such an amazing location for all our guests to enjoy.

10/10 Excellent

mia

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 20 Dec,2023
Dear Mia, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our hotel room were stunning to wake up too each day. Within walking distance to such historical sites.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on 4 Dec,2023
Dear Mark, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Helen

Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 20 Dec,2023
Dear Helen, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was so professional and friendly, patient and kind. the room with the view was excellent
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on 27 Nov,2023
Dear Kathleen, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read how much you enjoyed your recent stay with us. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Allison, La Quinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing views.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 27 Nov,2023
Dear Allison, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed our amazing views and your lovely feedback about the team. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best property in Ireland- hands down
This past October, my husband and I traveled on our first-ever trip to Ireland to celebrate 30 years of marriage. We had a wonderful trip and can't wait to return. Nearly every place we stayed was very good, but the standout gem of the trip was hands-down The Lake Hotel in Killarney in County Kerry. This charming and magical place was by far our favorite lodging, for so many reasons. The grounds of the property, as you turn into the driveway, are immaculate and they are the first hint you are someplace truly special. The grounds have plenty to enjoy and explore, including scenic views & wildlife. Lough Leane and the castle ruins at the edge of the lake provide some of the most stunning vistas and views of the mountains beyond Lough Leane. Sitting in The Lakeside Bistro bar and restaurant watching rain storms blow in over the lake from the mountains was better than can be described. Really, who needs TV or entertainment when surrounded by such beauty? Every meal, (and every perfectly poured pint of Guinness!) we enjoyed during our stay was excellent and noteworthy. The breakfasts in The Castlelough Restaurant were perfection too, with attentive staff & delicious food. Large clean rooms, great food, wonderful staff. Make sure you spend at least 2-3 days here.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 28 Nov,2023
Dear Mary, Thank you for taking the time to review your recent stay at the Lake Hotel. We are delighted to read your amazing feedback and trilled you enjoyed your first trip to Ireland so much. I will be sure to pass on lovely review to the team who all work so hard to ensure all of our guests have an amazing experience. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on 20 Dec,2023
Dear Andrew, Thank you for taking the time to rate your recent stay at the Lake Hotel. WE hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on 27 Nov,2023
Dear Alexander, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t say enough good things about the property and especially the hotel team. The location, surrounding grounds and views are spectacular. We had hoped for some up close opportunities to photograph the deer - and we did. Our upgraded guest room was fantastic and provided ample space to sleep, relax, enjoy room service dining comfortably and take in the views from our balcony. Both breakfasts and in room dining dinners were excellent with the service staff engaging and polite. The hotel bar was well stocked and the team made perfect recommendations for our cocktails. Our sincere gratitude goes out to the welcoming guest service agent for her empathy upon our arrival. We had experienced a tragic incident earlier in the day in Ballybunion and she did a wonderful job to make us feel welcome and cared for. Thank you.
Stayed 2 nights in Oct 2023
Response from Front Desk on 7 Nov,2023
Good Morning Scott,It was a pleasure meeting you. Thank you for taking the time to write such lovely feedback, we really appreciate it. Please let us know if there is anything we can further assist with and we do hope to see you again soon.With Kind Regards,Eleanor O'Leary,

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 7 Nov,2023
Dear Leonard, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again for the near future. Regards,Guest Relations Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...great food and staff
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on 7 Nov,2023
Dear Steve, Thank you for taking the time to review your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Really nice
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 7 Nov,2023
Dear Miriam, Thank you for taking the time to rate your recent stay at the Lake Hotel. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Amazing ! We’ve stayed here several times and it never fails to impress ! Already booked our next stay here !
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Paula, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your time with us and we look forward to welcoming you back on your next visit. Regards,Guest Relations Manager

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, great breakfast!
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Tara, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your recent stay at the Hotel and we hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and great breakfast. Room was very classy.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Jane, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us and we hope to welcome you back again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Really lovely hotel in an amazing location. Food, atmosphere and room were great, five stars
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Donal, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us and we hope tow welcome you back again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Christopher, Thank you for taking the time to rate your recent stay at the Hotel. We hope to welcome you back again in the near future. Regards,Guest Relations Manager

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful. No washrags or water in my room, but not a bad stay.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov,2023
Dear Kris, Thank you for taking the time to review your recent stay at the Lake Hotel. I am sorry there was no facecloths or water in your room, this is not our usual standard as we do provide these in all our rooms. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff, service, and amenities at Lake Hotel are superior in all ways.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 17 Oct,2023
Dear Vincent, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your recent stay with us. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful and the morning breakfast was outstanding! Everyone was so nice and accommodating. Terrific experience I would highly recommend staying there. Fabulous views!
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on 16 Oct,2023
Dear Claudia, Thank you for talking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay and our amazing views and scenery. We hope to welcome you again in the near future. Regards,Guest Relations Manager

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely wonderful - a stunning location and exceptionally helpful staff. I will absolutely be coming back here again.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 16 Oct,2023
Dear Abigail, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us and we hope to welcome you again in the near future. Regards, Guest Relations Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
The Lake hotel is perfection. From the service to the food to the rooms. And the view!! Highlight of our 3 week trip. Thanks Elenor and Jerome for the extra attention!
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on 16 Oct,2023
Dear Kelly, Thank you for taking the time to review your recent stay at the Lake Hotel. I am delighted to read how much you enjoyed your stay with us. Thank you for your kind words about Eleanor and Jerome, I will be sure to pass on your lovely feedback. We hope to welcome you again in the near future. Regards,Guest Relations Manager