Thank you very much for taking the time to leave a review. We are glad you enjoyed your stay, it was a pleasure hosting you. Happy onward travels.

We respond to the review of the guest by the name of Seleviciute. The guest states smoke coming in every night. This is incorrect. The smoke was a one-off thing as the neighbour was burning some branches and leaves from a tree he had cut down and only happened on the first night. On the third day after more complaints from this lady, we moved them to another room. We warned her and her partner that they would have to move again before the end of their stay as we had long term guests coming in who had booked long before they did. The lady was not happy about this and became very abusive and aggressive with the manageress. The guest that moved into their vacated room was so happy with it that they extended their stay and gave us a very good review. On the day they were to move to another room from the second room, they left in the morning for breakfast taking the room key with them. The lady was not happy about having to move and deliberately stayed away until after 4pm. We were fortunate that the incoming guests had informed us they would only be checking in early evening. When the time came to 4pm we had no option but to move their luggage to the new room as the staff had to prepare the room for incoming guests. We did not have a telephone number to call them to come back at 12noon to move their stuff. From the very beginning, this lady was very aggressive and abusive to both staff and management. She was an embarrassment in front of other guests, and in fact, we came very close to calling the police to have her evicted. We state here that all the rooms are identical, and in no way are her statements correct. We would not have this guest stay at Dreamville again and would advise all other hospitality industry organizations to look at the name of the guest and not accept any bookings from her.

Thank you very much for your kind review, it was a pleasure hosting you. All the best for the future.

We are sorry that you feel like this. We immediately fixed the water, the moment you mentioned it. The phone number for out of hours staff was also made aware to you should you have an issue during the night, yet you did not call us. We checked the water after you left and found it to still be running hot. Unfortunately, during the evening, sitting outside for prolonged periods without closing the door can result in mosquitoes entering your room. I hope you find this helpful advice for your future travels :)

Thank you for the 10* review, wishing you happy onward travels.

Many thanks for your review. Apologies if you found the cleanliness was not up to standard. We are always happy to call the housekeeping staff back to clean again if there is an issue :)

Thank you for taking the time to write your kind review. We are so pleased you enjoyed your stay. It was a pleasure hosting you. Have a wonderful holiday season.

Thank you for your great review, we are glad you enjoyed your stay