Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Sunset Hill Boutique Resort

3.5 out of 5
Sunset Hill Boutique Resort
81/15, Moo 8, Haad Chao Phao, Ko Pha-ngan, Surat Thani

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 196 reviews" "
Rating 8 - Good. 65 out of 196 reviews" "
Rating 6 - Okay. 13 out of 196 reviews" "
Rating 4 - Poor. 5 out of 196 reviews" "
Rating 2 - Terrible. 2 out of 196 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Nongprue, Banglamung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Easy check in, and they arranged a transfer to and from the ferry for me. The staff were very helpful and friendly, and responsive on WhatsApp. I had one meal at the restaurant and enjoyed it. The view from the pool is quite beautiful. The area is not particularly walkable as there are no shoulders on the roads, so rent a motor bike (arranged at the property), take taxis (pricy), or get ready to hike some hills in the heat (this is what I did)!
Stayed 2 nights in Mar 2024

8/10 Good

Bahareh, Rutherford Nj

Liked: Cleanliness, staff & service
The bathroom and toilet were not clean . Water was getting stuck in the bathroom well
Stayed 10 nights in Mar 2024

10/10 Excellent

Jennifer, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near restaurants, beach, etc but still off the main strip, made for a great spot away from the noise but close enough to much. The staff are outstanding, got me very good prices on bike rental and tours. Town is walkable but hotel is at top of hill and town has no sidewalks so it can feel uncomfortable to walk at times, but doable and renting a bike is super easy. Great pool, great spa and they host music about once a week, which was nice and couldn’t be heard from my room if I wanted to go to bed early.
Stayed 18 nights in Jan 2024

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff - Nice view from room. Nice restaurants in the area and places to rent bikes. Lots of dining options in the area. Nice beach (Haad Yao) also a few minutes drive.
Stayed 1 night in Jan 2024

8/10 Good

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

ariana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, but the location is pretty far for the full moon party. However, the secret beach is just 10min walk.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Derek

Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property is exceptional with amazing views and a serene feel. The front office manager Madelaine was especially helpful in arranging trips, taxis and making sure everything was alright. She even surprised me with a birthday cake at breakfast with the staff singing happy birthday. Hopefully her company realizes the asset she is. The only minor negative is beach access. Coming back is a very steep but short hill back but they provide a ride back if you call.
Stayed 5 nights in Dec 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities and Staff Make This A Model Resort
This resort was everything we hoped for, plus some extras. The infinity pool is perfectly situated on a hill with a gorgeous view of the sea, the rooms are very comfortable and clean, my father loved using the sauna, the restaurant kitchen is visible and hygienic (I don't eat where I can't see the kitchen) and the food is delicious and fairly priced. Elaine, the manager, was extremely attentive to our needs and desires and made our stay easy, relaxing, relaxing, and fulfilling. The staff is very nice and personable in general, and I felt very at-ease the whole 6 nights we stayed here. 10/10, 5 Stars, etc; we would (read: WILL) stay here again.
Stayed 6 nights in Nov 2022

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, as expected, is at the top of a pretty steep hill. You will want to rent a scooter to move around for convenience and fun. The hotel staff was super accommodating and friendly. They had great recs on places to visit and where to eat. They also had the courtesy of shipping a pair of shoes we left behind to Koh Tao at no cost! And they did so overnight... Last but not least, the pool is as beautiful, if not more beautiful, than pictures show.
Stayed 2 nights in Sep 2022
Response from SSH Team on 14 Nov,2022
Thank you for your kind feedback.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful here. They take care of everything. Elaine, the manager also set me up for my trip to Koh Samui. The resort is a fabulous get away. Unbelievable views from the property. Since it is up the hill from the main street and beaches, it is much quieter. To walk to the main beach is 10 minutes and the resort will shuttle you for free. They have a great pool to relax by and watch the beautiful scenery so you get both choices. I ate there for most meals and the food was great. Also had an amazing massage and infrared sauna afternoon. The work space is fabulous. Views all around. You can work outside in the ocean light breeze or go into the air conditioned room where you can still see the ocean view.
Stayed 3 nights in Sep 2022

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Phonsawan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, the view is amazing. But it’s very far from the beach.
Stayed 1 night in Apr 2022

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel with amazing views
Great hotel and lovely staff who were very helpful. The room was huge and the pool beautiful with fantastic views. I had a few issues walking past some dogs at the bar on the hill so had to get taxis. Also the restaurant and bar were shut but there were alternative arrangements due to the working space providing food which was great. I would definitely stay here again but I would hire a bike or car and make sure I confirmed what was open in terms of facilities.
Stayed 4 nights in Jul 2021
Response from Ms. Elaine Palanca on 20 Aug,2021
Dear Ms. Caroline, Thank you very much for sharing your experience with us. We sincerely value your feedback as it is a great motivator to all of us to continue delivering exceptional levels of services to all our esteemed guests. We are truly glad to know that you enjoyed your stay with us. Regarding with the dogs, we have taken necessary actions to avoid unwanted encounters going down the hill. We look forward to welcoming you back to our resort. Best Regards, Ms. Elaine Palanca Guest Relations and Front Office Manager

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Reservations on 30 Jan,2020
Tanks Riccardo :)

10/10 Excellent

Martin, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sunsets at the bar by the pool and massages were great and a value. Elaine at the front desk was extremely helpful getting us set up with excursions and going out of her way to clear up any issues.
Stayed 8 nights in Jan 2020
Response from Reservations on 21 Jan,2020
Hi Martin, It is so nice to hear you enjoyed your stay with us and we thank you for the wonderful review. We are happy you enjoyed the massage and got to experience our truly phenomenal sunsets. We hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are AMAZING. The sea view from the rooms is BREATHTAKING. Room size is generous. Fun and relaxing place to stay. Great location - lots to do around. You feel at home very quickly. Will most definately be back!
Stayed 1 night in Dec 2019
Response from Reservations on 11 Dec,2019
Thank you so much for taking the time to leave such a wonderful review. We look forward to seeing you again, hopefully soon!

6/10 Okay

Yigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad location
Sunset hill is a nice resort although it is very far away from the center and located on a hill. Instead of helping you find easier ways to get around the hotel sees it as a way to make more money of you. Everywhere you want to go you need a taxi and the hotel charges 500 baht at least (almost double the price outside). We were there on full moon and they only had one overpriced shuttle to the party at ten p.m, which was late for us. Eventually we got together with a few others that stayed at the hotel and found a taxi on the street for a better price. Besides that, we enjoyed are stay, breakfast was good and pool is beautiful. Very friendly staff
Stayed 3 nights in Nov 2019
Response from Reservations on 24 Nov,2019
Hi Yigal, We thank you for taking the time to leave us a review, but please note we do not set taxi prices. Taxi rates on Phangan are per person with a 2 person minimum, so if you go by yourself prices are quite high. So yes, when you go by yourself the prices are double, but it does not matter if you use our taxi or one from outside. You were trying to go to Haad Rin for the Full Moon Party. We offer group taxis for 250 THB per person. The standard rate is 300 THB per person but discounted because we send everyone at one time. You wanted to go by yourself outside of this time so the price was 500 THB. We did inform you that we could get you a free shuttle to the road where you can flag another taxi that may already be going that way with someone else, in which case the price would have been about 300 THB. Private cars are always more expensive. Taxi rates for Phangan are posted online as well as included in the Phangan.Info book you receive when you arrive. Again these are in no way set by us or any hotel and are standard for all over the island.

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace with a view
The resort was well kept, rooms were clean and the beds were comfy. The pool had a beautiful view and the bar service was great. Only complaint is that the wifi had a weak signal. This resort is great for those who want some peace and quiet, as it is removed and out of the way from restaurants, shopping and other touristy spots.
Stayed 1 night in Nov 2019
Response from Reservations on 17 Nov,2019
Thanks Megan! Happy to hear you enjoyed youer stay. You are welcome back anytime.

10/10 Excellent

Krysta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Beautiful pool and view. Close to the beach and they have a shuttle that will take you there every hour. Nice quiet location and good restaurants within walking distance. We we in the hotel section and just something to note is the walls and doors aren’t very sound proof. You can hear people going up the stairs and going in and out of their rooms. Not a big deal at all.
Stayed 3 nights in Oct 2019
Response from Reservations on 20 Oct,2019
Thank you Krysta. We are pleased to hear you enjoyed your stay. We hope to see you again sometime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We ended up here after another hotel in the area was a disaster! We loved it here and didn’t want to leave. Great rooms and pool. It’s a place hats clearly being updated all the time and it shows. One major thing about this place (and most on the island) is that you REALLY need to have a motorbike to het around. We did not, but we’re perfectlu happy to sit on the beach all day.
Stayed 3 nights in May 2019
Response from Reservations on 29 May,2019
Thank you so much for the wonderful review. We are pleased you enjoyed your time with us. Yes, motorbikes are recommended but there are also many great tours, some for as little as 600 THB per person, that will bring you around the island and include hotel transfers.

4/10 Poor

Verified traveller

Stayed 5 nights in Mar 2019
Response from reservations on 30 Apr,2019
We are very sorry you did not enjoy your stay. If you could send us details as to where we let you down it would be of great assistance. We could use this information to improve our services for future guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from reservations on 3 Apr,2019
Thank you

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018
Response from Reservations on 8 Jan,2019
Thank you so much :)

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Reservations on 27 Dec,2018
Thanks!

10/10 Excellent

Milla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
For a ”budget” solo traveller the stay was pure luxury. Room was spacious and super clean, staff very helpful, attentive and friendly. I stayed in the hotel at the same time as there was a yoga teacher training, right above my room, so i did wake up to it every morning when they started. But didn’t really bother me. The hotel is on a hill with a really steep climb, if you don’t have a scooter, get ready for some leg workout!
Stayed 3 nights in Nov 2018
Response from Reservations on 21 Nov,2018
Thank you so for your kind words. We are happy you enjoyed your stay.

10/10 Excellent

Helen, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the hill
Even though it's up on top of a steep hill it's such a lovely hotel and the view is stunning.The room was very clean and the staff were lovely.Offering shuttle buses to the nearby beach.
Stayed 3 nights in Sep 2018
Response from Reservations on 3 Oct,2018
Thanks Helen for your kind words. We are happy you enjoyed your stay with us and hope the rest of your holiday is just as lovely.

8/10 Good

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big rooms, nice balcony, no espresso machine in breakfast (altough they have one), and no maple for the pancakes
Stayed 3 nights in Sep 2018
Response from Reservations on 29 Sept,2018
Thanks for your review and the suggestions. I do wish maple syrup was possible but it is not something carried often in Thailand. They have a sugary syrup only and it is not very good :( If you come back please bring some :) :) :) I do miss a good maple syrup!

8/10 Good

lisa, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
This would have been excellent but unfortunately we were given the wrong room (we booked a corner suite and got a regular suite) we were then moved to the penthouse for one night but then had to move again the next day to a corner suite but we felt we were more in the garden area than the open sea views , and also it was a bit of a problem having to move twice when we were only there a week. I know mistakes happen , but we should have been upgraded and left there for the rest of our stay! Not just one night. Overall though we enjoyed our stay and the staff were all lovely
Stayed 7 nights in Aug 2018
Response from Reservations on 19 Sept,2018
Hi Lisa, We are so very sorry for the error at check in. This was completely our mistake. We would have loved to let you have the penthouse for the full period but unfortunately it was only available that one night. We are very happy our staff did manage to make this up to you and do send our sincere apologies for the inconvenience. It is nice to see that overall you still enjoyed your stay. If you come back again just send me an email and I will make sure to get you a discount :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel, mediocre staff.
This hotel is beautiful. We stayed 6 nights. It says they have satellite tv channels, they don’t. Not one channel came through. The WiFi was fairly useless and only worked for one phone at a time and only if we stood in one spot of the room. The location was good, my husband and i are vegetarian so it was really nice to be fairly close to quite a few restaurant options. You really need to rent a scooter to make life easier on yourself. We did so through the hotel and it worked out great. The staff, while fairly nice, was pretty unhelpful. While trying to make arrangements to get back to Koh Samui for our flight home, we scheduled a taxi through them and then later asked to add the ferry reservations and they basically just told us to do it down at the pier. But I’m pretty certain it would have been quite a bit cheaper to do it through the hotel but they just seemed over it. The hotel room was really beautiful and clean and the bed was comfortable. The pool was great as well. It’s a nice hotel but there was just something missing for me.
Stayed 6 nights in May 2018
Response from Reservations on 23 Jun,2018
Thank you for taking the time to leave us an honest review. We are please to hear that overall you enjoyed your stay and liked our beautiful hotel. We are sorry if you had issues with our staff. This is very unlike them. We always have time to assist guests with booking transfers, tours or anything else you may need. We are very sorry to have failed you in this instance and will speak with our team to provide better service in the future.

10/10 Excellent

Gudmundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
We had a two bedroom room with spectacular view. The pool was great and the service. The have free shuttle to the secret beach between 9-17.
Response from Reservations on 25 Apr,2018
Thanks Gudmunur. We are so pleased you enjoyed your stay with us!

2/10 Terrible

Angelo

Liked: Cleanliness
Disliked: Staff & service, room comfort
No what we booked!
It was five of us and we booked the sea view 3 bedroom suite for 4 nights at least 5 months before our stay. When we got there we were given the 3 bedroom apartment with rooftop. The layout of the room with the rooftop is completely different, there is basically a bed in the living room and two twin beds cramped at the entrance. So instead of having 3 bedrooms and a living room as we booked we ended up with no living room and no privacy whatsoever. We complained right away but the management said the other apartment was taken and they were very rude and dismissive.
Stayed 4 nights in Feb 2018
Response from Erika on 4 Apr,2018
We are very sorry you were unhappy with your room. Please note this room type has 2 options: 3 bedroom penthouse suite and 3 bedroom rooftop penthouse. We allow people to request but this is always based on availability at check in. When you arrived the only type left was the rooftop penthouse, which is the favorite among our guests anyway. There are 3 bedrooms and the common room is a fully furnished rooftop. We showed you on the website the room you booked and you agreed the photos for your room were on the listing you just did not notice. Accept our sincere apologies for seeming dismissive. We informed you that another room would be available in 2 days but you did not accept this. Since every room was full and you were given the room you booked there was nothing more we were able to do.

6/10 Okay

zion, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
inconvenience
the room was smaller than I expected and I reserved a room with a view and when I arrived that was not what I got. I had to pay to upgrade my room when I already had a reservation and booking for a view. I was very dissappointed. And on top of that the hallways were so confusing I got lost and had to have the staff escort me to my room and there was no food in a decent distance we had to take a cab to get food. The hotel itself was nice and the staff were helpful but it was completely inconveniencing.
Stayed 3 nights in Feb 2018
Response from Erika on 4 Apr,2018
Hi Zion, The roomyou booked was a Garden View Room. These rooms offer garden views and do not have sea views. We do have sea view rooms as well but the price is different, so when people want to upgrade there are additional costs. We are sorry you were confused by the hallways. We will take note of this and try to find a way to make this easier. For food, please note we do offer an excellent on-site restaurant. There are also many options within a 2km area.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Erika on 1 Feb,2018
Thank you

10/10 Excellent

Daniel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing view and infinity Pool
Amazing hotel overlooking the ocean. Infinity pool, restaurant on beach. It’s in a peaceful location and quite. It’s a little bit of a drive to get to downtown if that is what you are looking for. I would definitely recommmend this hotel and will definitely come back here.
Stayed 1 night in Nov 2017
Response from Erika on 28 Nov,2017
Thank you so much Daniel! We appreciate the wonderful review and hope to see you again soon!

10/10 Excellent

Tracey, Lives in Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful location
Loved this hotel from the moment we arrived staff are extremely friendly and cannot do enough for you - our sea view room was huge was not expecting such a big apartment was clean and cosy - unfortunately we didn't get to sample the food as a storm hit in the afternoon and the whole village was without power except one restaurant we found that must have had a generator - drinks were good breakfast was good and the views from the restaurant were amazing - would def go back and stay again next time we are in Thailand - Tracey & Mike
View from restaurant
View from restaurant
View from our room
Bedroom
Stayed 1 night in Jun 2017
Response from Erika on 29 Jun,2017
Thank you so much for the lovely review! We are sorry you did not get to taste our delicious food. We hope you visit again so you get another chance :)

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for all occasions! Great choice!
We initially planned on staying only 2 nights here out of our 6 nights on the island. We then extended 2 more nights just due to the views and local area. We then extended again because after searching there really wasn't anything as nice as this place. We were upgraded so we could keep our original room, breakfast buffet was included and they made special requests that weren't on the set menu. The restaurant, pool, views, hotel bar, all staff (but more importantly Tikki, Mook, and the two chefs for making our stay wonderful), room and services were fantastic and I couldn't have been more pleased. The only thing that could be improved is the shower pressure and drainage speed, but being on a mountain side with an incredible room and view makes something so small become nothing more. We were even given a small gift, from Tikki, as we were leaving and the great bartender, Mook, who has different daily specials at the pool bar, saw us off at 8am (doesn't start at the bar until 10am). Overall, the perfect place if you can drive a motorbike as the farthest part of the island is no more than an hour away with so many nice beaches close by. We saw many different beaches, restaurants, and attractions and always ended the day perfectly as the sun was setting from the pool or our balcony. Thanks again so much!
Stayed 2 nights in Jun 2017
It was wonderful having you stay with us Jarrod. We are thankful to you for the wonderful comment and have passed on your kind words to Tikki and Mook. We hope the rest of your holidays were enjoyable and hope to see you again some day!

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Breakfast area.. amazing view. Gr8 stuff.
Our first night we got a room that we had to complain about. Two stories stairs , construction on top of our heads , no hot water ecc.. And I am sure it was not the room I saw on the pictures when I booked. Then the second night they changed our room and things got much better.
Thank you for your comments. We apologize you were unhappy at first but are glad that our staff sorted your issues and that you enjoyed your stay.

8/10 Good

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities
Meal in hotel restaurant was delicious
Towel was dirty in room and some day roomservice forget to change towel in toilet. Water was only for first day and next day you need to refill in water machine your empty bottle (when we check in room bottle what we refill and we saw something that usually you can not see in clean water then we buy new water in shop). Hotel restaurant and meal was OK

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

George & Lauren, NYC

Liked: Cleanliness, staff & service, room comfort
Nice hotel, but missing many features
Pro Very friendly staff. Nice rooms Con No access to beach Small pool that closes early No room service Restaurant closes early Access to nearby restaurants etc very difficult
Response from Erika on 29 Aug,2016
We are happy you enjoyed our rooms and that our staff were helpful. Our restaurant hours are 7:30am until 10:00pm over high season and 8:00am until 9:00pm over low season. We apologize if this is inconvenient for you but we do take reservation requests for later meals. As long as you let us know in advance we will do our best to accommodate. There are many restaurants within a 10 - 15 minute walk, but they mostly close around 9pm as well. There are very few places open for a meal on Phangan late at night, but this is due to the fact that there is not much of a demand for it.

10/10 Excellent

Jase, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top staff, great food, beautiful views and room!
We had a really lovely stay at Sunset Hill. It was lovely and quiet even with the hotel putting finishing touches to what is a lovely renovation. The food in the restaurant was really yummy and in my opinion better than the food in the closest town. Also cheaper in most cases. Although beers/cocktails were better priced in town. Staff were very attentive and the free shuttles a nice touch. Views from the awesome pool were great. A really pleasant stay and would recommend! : )
Response from Erika on 28 Aug,2016
Thanks Jase! It was a pleasure having you stay with us as well :)

10/10 Excellent

Jenna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing sunsets from the pool. Rooms were very nice and clean. A bit of a distance away from town and therefore a bit pricier for tuk tuks etc. I would return.
Response from General Manager on 28 Aug,2016
Thanks for staying with us! We hope to see you again soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic
We had an amazing visit at the hotel. It os in a beautiful location, but there isn't a huge amount around. We weren't too keen on the idea of getting a moped, but we soon realised this was a cheaper option than getting a taxi everywhere, which was 200baht per person one way, or 200baht per day and you have the freedom to go where you like on the island. My boyfriend rode the bike but, the roads weren't at all busy and it seemed easy. The room was beautiful with an amazing sea view. There is a reason they call it sunset hotel! The pool was amazing and the food was gorgeous! Now the staff, I cannot emphasise how wonderful they are. Unbeknownst to me, my boyfriend had emailed the staff to organise a meal on the balcony with candles and flowers. They were only too happy to help out and went totally above and beyond! They were always there to help answer any questions and never failed to have a smile on their faces while doing it. I think the key on Thailand is if you make a little effort they will! Overall and amazing stay and we will definitely be visiting again.
Response from General Manager on 28 Aug,2016
Thank you so much for taking the time to let us know what a great time you had. We hope to see you again someday!

10/10 Excellent

world traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with excellent views.
Staff and food were great. Pool has excellent views. When you go definitely need to rent a bike to get around because walking anywhere is to far and too hilly. Bikes are cheap to rent and well worth the money. Def would go again.
Response from Erika on 28 Aug,2016
Great tips for guests! Thank you :)