Verified review
8/10 Good
Chun Ting
5 Nov, 2025
Liked: Staff & service, amenities
The lady who guided us to our room was very warm and polite. Later on, we would occasionally encounter her in the restaurant, outside the hot springs and different floors. She seemed to recognize us and greeted us each time, with a courteous attitude that made us feel her genuine hospitality. Sadly, the general attitude of the front desk staff was average; sometimes they would act as if they didn’t see the guests and appearing indifferent. After checkout, their attitude seems further declined, as they were less willing to respond to inquiries. Nonetheless, we are grateful for the shuttle bus service they provided. Also, when we inquired through the platform beforehand, they responded quickly.
The food was exquisite and delicious, both breakfast and dinner were very filling. In the morning, we could enjoy breakfast while looking at Mount Fuji. It felt like the hotel placed foreign guests in the same restaurant, where there were many foreign staff, making communication in English convenient. They were warm and friendly, hopefully they could continue strengthen their hospitality etiquette to traditional Japanese service standards. There weren’t many guests, so it didn’t feel crowded. The room size was just right, with a view of Mount Fuji, and the bedding and mattress were very comfortable, allowing us to rest well. But some areas in the bathroom were not cleaned properly, and we noticed stains in the shower, which felt a bit dirty. Overall it is good hotel though! Recommended
Stayed 2 nights in Oct 2025