Worst experience ever, major disappointment. The pictures and webpage do NOT reflect the sad reality. From the moment we arrived it just felt wrong, after 2 days (of a 7 day vacation) we left to another hotel.
They promote 80 TBH beers at the front desk but charge 160 THB at the bar (plus 10% service fee and 7% taxes), FALSE advertisement.
Rooms had old 90's TV and some didnt even work, rusty and dirty bathroom fixtures, ripped sheets with stains, bathroom looked like it belonged in a hostel, not a 4 star hotel, barely 2 stars! Bedbugs were vicious, place was nasty. The towels were never changed and smelled like they have never been cleaned, moldy and like old folks home.
We checked in at 4pm and reported the AC in one of the rooms was not working, it took them until 9pm to eventualy change the room.
The beach is totaly disgusting, debris, trash, broken bottles, they never clean it. The sand is muddy and nasty. This place was a complete disappointment from every angle. We had a family vacation of 6 people , 3 rooms for 7 days. We left after just 2 nights knowing we would NOT get a refund, but i wasnt going to let this hell hole ruin our vacation.
When we checked out the lady at the front desk gave us our bill ( food and drinks) and it seemed a bit high, we asked for the signed receipts and immediatly noticed the last charge of 2,500 was no where to be found. Right away the lady at the front desk said she made a mistake and removed this charge, sneaky lady!
BEWARE!!!