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Reviews of ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 JBS Haldane Avenue, Kolkata, West Bengal

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 150 reviews" "
Rating 8 - Good. 24 out of 150 reviews" "
Rating 6 - Okay. 11 out of 150 reviews" "
Rating 4 - Poor. 7 out of 150 reviews" "
Rating 2 - Terrible. 15 out of 150 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SURYADIPTA, GREENSBORO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
Stayed 11 nights in Apr 2024
Response from Gaurav Soneja - General Manager on 29 Apr,2024
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

CHANDRESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
Stayed 2 nights in Apr 2024
Response from Gaurav Soneja - General Manager on 16 Apr,2024
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

Aditya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gaurav Soneja - General Manager on 10 Apr,2024
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

GAURAV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality
Stayed 2 nights in Mar 2024
Response from Gaurav Soneja - General Manager on 5 Apr,2024
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
Stayed 2 nights in Feb 2024
Response from Gaurav Soneja - General Manager on 1 Mar,2024
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Naina

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 4 nights in Feb 2024
Response from Gaurav Soneja - General Manager on 26 Feb,2024
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gaurav Soneja - General Manager on 23 Feb,2024
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

debabrata

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel to stay
Stayed 3 nights in Feb 2024
Response from Gaurav Soneja - General Manager on 19 Feb,2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Debabrata

Travelled with family
Liked: Cleanliness, staff & service, amenities
Esthetically decorated, with art works that is unique for Bengal..
Stayed 1 night in Jan 2024
Response from Gaurav Soneja - General Manager on 20 Jan,2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Raja

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
Stayed 1 night in Jan 2024
Response from Gaurav Soneja - General Manager on 20 Jan,2024
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Sudeep, lincoln

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
Stayed 7 nights in Jan 2024
Response from Gaurav Soneja - General Manager on 20 Jan,2024
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Navneet

Stayed 1 night in Jan 2024
Response from Gaurav Soneja - General Manager on 14 Jan,2024
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Amarjot

Disliked: Cleanliness, property conditions & facilities
Not like they used to be anymore
Stayed 6 nights in Dec 2023
Response from Gaurav Soneja - General Manager on 10 Jan,2024
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Tegbir Singh

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Gaurav Soneja - General Manager on 10 Jan,2024
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gaurav Soneja - General Manager on 27 Dec,2023
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

BIMIT

Stayed 2 nights in Dec 2023
Response from Gaurav Soneja - General Manager on 12 Dec,2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Debdatta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gaurav Soneja - General Manager on 7 Dec,2023
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Sujib

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Gaurav Soneja - General Manager on 7 Dec,2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
Stayed 1 night in Nov 2023
Response from Gaurav Soneja - General Manager on 7 Dec,2023
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 8 nights in Nov 2023
Response from Gaurav Soneja - General Manager on 28 Nov,2023
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Muskan

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gaurav Soneja - General Manager on 16 Dec,2023
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Anirvan

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Not as expected
Stayed 1 night in Oct 2023
Response from Gaurav Soneja - General Manager on 24 Oct,2023
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

satyaki

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Gaurav Soneja - General Manager on 17 Oct,2023
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Sujib

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Sep 2023
Response from Gaurav Soneja - General Manager on 2 Oct,2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Terrible

Sanjay

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Gaurav Soneja - General Manager on 2 Oct,2023
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
Stayed 3 nights in Sep 2023
Response from Gaurav Soneja - General Manager on 19 Sept,2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Subhradyuti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
Stayed 4 nights in Aug 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 21 Aug,2023
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
Stayed 7 nights in Aug 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 16 Aug,2023
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Mushfique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
Stayed 1 night in Jul 2023
Response from Gaurav Soneja - General Manager on 30 Jul,2023
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 Okay

RAJESH

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 18 Jul,2023
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

Gaurav

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 17 Jul,2023
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gaurav Soneja - General Manager on 13 Jul,2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

VENKATESHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property with excellent service
Stayed 2 nights in Jun 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

SHANKAR KUMAR

Stayed 1 night in Jun 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 17 Jul,2023
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

workwell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Saranya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 Poor

Rakesh

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
Stayed 4 nights in May 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

Takeomi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
Stayed 2 nights in Apr 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

LASTA

Stayed 2 nights in Mar 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

Satyendra N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and food at Avartana restaurant was delicious.
Stayed 2 nights in Dec 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 1 night in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Chandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

prashant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and well maintained. The staff is friendly and the hotel is super clean. The only thing the hotel should focus on is customer welcoming staff and marking for the check in lobby. There was nobody when we first came in and had to find the lobby. Welcome drink should be offered. The restaurants at the hotel is excellent with variety of options.
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Prashant,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Good

Prabir

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good but could have been excellent
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Prabir,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Shabnam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give the ITC Royal Bengal 5/5 stars! The service, the room cleanliness and amenities, the hotel ambience, and food/drink service was excellent. It was our first time in Kolkata, India, and the ITC Royal Bengal made the experience an excellent one! We look forward to staying again!
Stayed 5 nights in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Ms. Shabnam,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Sanghamitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Ms. Sanghamitra,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 Okay

Kakali

Stayed 16 nights in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Ms. Kakali,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Debargh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and cleanliness was exceptional, something that you’d expect with such an expensive stay. The rooms can have more power sockets that can fit in a dryer or an iron, the power socket in the bathroom was under the table and was very hard to reach if you wanna use your own dryer.
Stayed 3 nights in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Debargh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Manu

Liked: Staff & service, property conditions & facilities, room comfort
Great stay - Good Value for Money
Great hotel, good value for money in case you want luxury. Excellent service, good use of technology, courteous staff, great room service - no complaints. Living up to the ITC standards.Will definitely stay here again.
Stayed 2 nights in Nov 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Manu,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great large apartments, 5 star facilities.
Stayed 4 nights in Oct 2022
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 3 Jul,2023
Dear Mr. Mathew,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal