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Mercure Kota Kinabalu City Centre

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Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Kota Kinabalu City Centre

UNESCO Sustainable Property

Mercure Kota Kinabalu City Centre

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationJesselton Point Ferry Terminal8 min walk
  • Popular LocationKK Plaza13 min walk
  • Popular LocationKota Kinabalu Central Market16 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)15 min drive

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About this area

Kota Kinabalu

Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, a walkable area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Gaya Street Sunday Market. Sedco Square and Anjung Samudera are also worth visiting.
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Map
Popular Location

What's nearby

  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • KK Plaza - 13 min walk
  • Kota Kinabalu Central Market - 16 min walk

Getting around

  • Tanjung Aru Station - 9 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive

Restaurants

  • Where to eat
  • Fratini's โ€“ Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
  • Mou Passant โ€“ Restaurant offering international cuisine. Serves breakfast, lunch and dinner.
  • Compass โ€“ Open for happy hour.

About this property

Mercure Kota Kinabalu City Centre

Eco-friendly Kota Kinabalu hotel in Downtown Kota Kinabalu, walk to Suria Sabah Shopping Mall
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness centre, a coffee shop/cafรฉ and self parking. All 310 rooms offer free WiFi, 24-hour room service and flat-screen TVs with cable channels. Guests will also find minibars, rainfall showerheads and coffee makers.
Mercure Kota Kinabalu City Centre offers 310 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 20 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

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Hotel
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Pool
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Free WiFi
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Business-friendly
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Guest rating 3.5+
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4 star
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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self-parking fee: MYR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 168 out of 560 reviews
5 - Excellent 30%
Rating 4 - Good. 245 out of 560 reviews
4 - Good 44%
Rating 3 - Okay. 82 out of 560 reviews
3 - Okay 15%
Rating 2 - Poor. 44 out of 560 reviews
2 - Poor 8%
Rating 1 - Terrible. 21 out of 560 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities
Write a review

4/5 Good

Stayed 2 nights in Mar 2021

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not for me.
Staff is nice. No inside parking. Choice for Breakfast limited and not enough. Unable to sleep due to mattress . Noise from air conditioning quite loud. Overall is disappointing for me.
Stayed 1 night in Jul 2020

2/5 Poor

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
room without proper toilet and shower door for better privacy and the room layout is really disappointing.
Stayed 1 night in Mar 2020

3/5 Okay

Business traveller
No sound proof
Moderate and you can even hear whats the neighbour is doing
Stayed 4 nights in Feb 2020

2/5 Poor

I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight .
Stayed 4 nights in Feb 2020