2/5 Poor
Verified traveller
Business traveller, Travelled with partner
30 Mar 2020
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Photo gallery
Guest reviews
3.9 out of 5 Good
557 reviews
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah
Explore the area
Suria Sabah Shopping Mall6 min walk
Gaya Street Sunday Market7 min walk
Jesselton Point Ferry Terminal8 min walk
Kota Kinabalu (BKI-Kota Kinabalu Intl.)20 min drive
Choose dates to view prices
Suite, 3 Bedrooms
Photos of Suite, 3 Bedrooms
Suite, 3 Bedrooms
4.5/5 guest room ratingMore detailsRoom amenities
- 112 sq m
- Sea view
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 5Max children: 2
Room details
3 Double Beds
112 square metres m2 room with sea views
Layout – 3 bedrooms, dining area and sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchenette with microwave, cookware/dishes/utensils, coffee/tea maker and electric kettle
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Room
Photos of Superior Room
Superior Room
4/5 guest room ratingMore detailsRoom amenities
- 25 sq m
- City view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
25 square metres m2 room with city views
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, electric kettle and 24-hour room service
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuite, 2 Bedrooms
Photos of Suite, 2 Bedrooms
Suite, 2 Bedrooms
4.6/5 guest room ratingMore detailsRoom amenities
- 80 sq m
- City view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 2
Room details
2 Double Beds
80 square metres m2 room with city and sea views
Layout – 2 bedrooms, dining area and sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchenette with microwave, cookware/dishes/utensils, coffee/tea maker and electric kettle
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Room
Photos of Superior Room
Superior Room
More detailsRoom amenities
- 29 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
29 square metres m2
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, electric kettle and 24-hour room service
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityExecutive Suite
Photos of Executive Suite
Executive Suite
4.6/5 guest room ratingMore detailsRoom amenities
- 40 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 King Bed
40 square metres m2 room with city views
Layout – Bedroom, dining area and sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, electric kettle and 24-hour room service
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuite, 1 Bedroom
Photos of Suite, 1 Bedroom
Suite, 1 Bedroom
4.3/5 guest room ratingMore detailsRoom amenities
- 63 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 Double Bed
63 square metres m2 room with city and sea views
Layout – Bedroom, dining area and sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchenette with microwave, cookware/dishes/utensils, coffee/tea maker and electric kettle
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Room
Photos of Superior Room
Superior Room
4/5 guest room ratingMore detailsRoom amenities
- 25 sq m
- City view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
25 square metres m2 room with city views
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, electric kettle and 24-hour room service
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Room
Photos of Superior Room
Superior Room
4.4/5 guest room ratingMore detailsRoom amenities
- 29 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
29 square metres m2
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, electric kettle and 24-hour room service
Sleep – LinenBathroom – Private bathroom, slippers and a shower with a rainfall showerhead
Practical – Safe, iron/ironing board and desk; free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Kota Kinabalu
Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, a walkable area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Gaya Street Sunday Market. Sedco Square and Anjung Samudera are also worth visiting.
What's nearby
- Suria Sabah Shopping Mall - 6 min walk
- Gaya Street Sunday Market - 7 min walk
- Jesselton Point Ferry Terminal - 8 min walk
- Kota Kinabalu Waterfront - 11 min walk
- Kota Kinabalu Wetlands Centre - 10 min drive
Getting around
- Tanjung Aru Station - 11 min drive
- Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 20 min drive
Restaurants
- Where to eat
- Fratini's – Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
- Mou Passant – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.
- Compass – Open for happy hour.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking: MYR 20 per night
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
- 2 restaurants and 1 coffee shop/cafe
- 2 bars/lounges
- 24-hour room service
Things to do
- Fitness centre
- Outdoor pool
Family friendly
- Dry-cleaning service
- Laundry facilities
- Outdoor pool
Conveniences
- Lift
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Malay
Business services
- 1 meeting room
- Business centre
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- TV channels
- Flat-screen TV
Food and drink
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Phone
- Safe
- Slippers
Policies
Check-in
Check-in between 3:00 PM and anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
- Self-parking fee: MYR 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
We should mention
Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Mercure Kota Kinabalu City Centre opening June 2016 Hotel
Mercure opening June 2016 Hotel
Mercure Kota Kinabalu City Centre opening June 2016
Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu
Frequently asked questions
3.9
Good
557 reviews4.0/5
Cleanliness
4.0/5
Staff & service
3.8/5
Amenities
3.9/5
Property conditions & facilities
3/5 Okay
Verified traveller
Business traveller
6 Mar 2020
No sound proof
Stayed 4 nights in Feb 2020
2/5 Poor
CWT
25 Feb 2020
Stayed 4 nights in Feb 2020
4/5 Good
William
18 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
4/5 Good
Zeeta
Travelled with partner
12 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020