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Overview of The Pacific Sutera Hotel

Photo gallery

3 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
VIP Access

The Pacific Sutera Hotel

5 out of 5

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationSutera Harbour5 min walk
    Popular LocationSabah State Mosque17 min walk
    Popular LocationImago Shopping Mall18 min walk
    AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)15 min drive

Choose dates to view prices

Pacific Executive Suite

3.7/5 guest room rating
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Family Room

No guest room rating
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Club Sea View (Malaysia, Singapore, and Brunei Residents Only)

  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Pacific Executive Suite (Malaysia, Singapore, and Brunei Residents)

  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Pacific Club Golf View

4.6/5 guest room rating
  • 33 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

  • 33 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe Golf View

4.2/5 guest room rating
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Golf View (Malaysia, Singapore and Brunei Residents Only)

  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Pacific Junior Suite

3.9/5 guest room rating
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe Sea View (Malaysia, Singapore and Brunei Residents Only)

No guest room rating
  • 13 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Club Sea View

No guest room rating
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Family Room (Malaysia, Singapore and Brunei Residents Only)

  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Deluxe Sea View

4/5 guest room rating
  • 13 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Pacific Junior Suite (Malaysia, Singapore, and Brunei Residents Only)

  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

About this area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Travelling with kids? Don't miss Anjung Samudera and Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.
Popular Location

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Imago Shopping Mall - 18 min walk
  • Plaza Wawasan - 2 min drive
  • Sabah State Museum - 8 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive

Restaurants

  • Where to eat
  • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.
View in a map

About this property

The Pacific Sutera Hotel

5-star resort with pools, private beach and full-service spa
Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 500 rooms boast deep soaking bathtubs, and offer free WiFi and memory foam beds. Free wired Internet and 24-hour room service are standard, as are LCD TVs with satellite channels.
The Pacific Sutera Hotel offers 500 forms of accommodation with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • Free local area shuttle

Food and drink

  • Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Racquetball/squash
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Beach umbrellas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 2 PM - midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysia and Singapore Residents Only room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 165.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Can I cancel my reservation for free at The Pacific Sutera Hotel and receive a full refund?
Yes, The Pacific Sutera Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pacific Sutera Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Pacific Sutera Hotel?
As of 23 Jan,2021, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 5 Feb,2021 start from SG$187, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Pacific Sutera Hotel have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is The Pacific Sutera Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Pacific Sutera Hotel?
Self-parking is free at this property.
What time is check-in at The Pacific Sutera Hotel?
Check-in is from 2 PM - midnight.
What time is check-out at The Pacific Sutera Hotel?
Checkout is at noon.
Where is The Pacific Sutera Hotel located?
Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque and Imago Shopping Mall. Centre Point and Anjung Samudera are also within 2 mi (3 km).
4.1
Very good
Rating 5 - Excellent. 416 out of 998 reviews
5 - Excellent 42%
Rating 4 - Good. 378 out of 998 reviews
4 - Good 38%
Rating 3 - Okay. 131 out of 998 reviews
3 - Okay 13%
Rating 2 - Poor. 46 out of 998 reviews
2 - Poor 5%
Rating 1 - Terrible. 27 out of 998 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

5/5 Excellent

Stayed 1 night in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities
Breakfast need to be improved.....................
Stayed 1 night in Jan 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
Nice hotel with some improvements needed
The hotel and its facilities were amazing. Some items that could be improved: - we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal - when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it - the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities
Stayed 3 nights in Dec 2019

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