Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of Utopian Homes at IMAGO Mall

3 out of 5
Utopian Homes at IMAGO Mall
The Loft Residences, KK Times Square, Phase 2 , Off Jalan Coastal, Kota Kinabalu, Sabah

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 32 reviews" "
Rating 8 - Good. 14 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from John on 21 Mar,2020
thank you, hope to welcome you again in the near future :)

2/10 Terrible

azally

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Tze Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from John on 9 Jan,2020
Hi Tze Yi, hope you had a pleasant stay with us and we look forward to welcome you again in the near future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here, keep up the good work!
Stayed 1 night in Nov 2019
Response from Ian Lim on 30 Nov,2019
Many thanks, we hope to welcome you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Slightly run down apartment, but light and spacious. Location is excellent. I'd stay tbere again.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The location was great! Just the pictures are not true to what it was.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Rodino, Seri Manjung

Business traveller, Travelled with partner
Liked: Staff & service, amenities
The view was excellent. After 10am, you can even go straight down to the mall.
Stayed 3 nights in Jul 2019

10/10 Excellent

Liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

ABZILLAH

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very good location for family accommodation.
Not friendly Utopian staff, call not pickup & WhatsApp slow reply.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, apartment was clean, well equipped and friendly staff. Highly recommend
Stayed 1 night in May 2019

8/10 Good

Fil, Sandakan

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more bathroom as everybody keep going in and out the masterbedroom to take shower😪need more spare key!
Stayed 2 nights in May 2019

4/10 Poor

See Kiang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
plug didnt work. no shower at second bathroom
Stayed 1 night in Mar 2019

8/10 Good

Jesie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from John on 21 Mar,2020
thanks Jesie, hope to welcome you again in the near future :)

8/10 Good

Hodong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenience about location & around facilities.
Stayed 2 nights in Jan 2020
Response from John on 21 Mar,2020
thanks Hodong, hope to welcome you again in the near future :)

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
워스트 오브 워스트
사진 후기 있군요 ..찍어놓울걸.. 정말비추 늦은 체크인이라면 집들어가는것도 방탈출급. 거기 레지던스 관리자도 같이 헤맴.. 집주인 전화안받음.. 새벽 2시 드디어 입성했는데 집 개판 청소안함. 전 입주자 쓰레기그대로 이불 수건 난장판.. 씻지도 못하고 잠도 못잠.. 이런적 처음...
Stayed 1 night in Jan 2020
Response from Ian on 29 Jan,2020
Hi there, kindly note that we do not have reception so we require all guests to provide us contact details prior to check-in so we can send instructions for self check-in. We tried to reach you earlier but there was no response until very late at night so we are sorry about this.

2/10 Terrible

pyoungho

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Struttura nuova con tutti i servizi sotto casa comoda x il centro città lavatrice .non mi e piaciuto cucina senza pentole e gas praticamente non serve a niente
Stayed 1 night in Jan 2020
Response from John on 9 Jan,2020
Thanks Matteo, we hope to welcome you again in the near future!

8/10 Good

Lo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住所與泳池及健身室於同一樓層非常方便。單位內的配套與網頁上的圖片相同,附設洗衣機有乾衣功能非常方便。但單位內其中一個洗手間的熱水爐即使調校水溫到最熱,提供出來的只是溫水,需要改善。
Stayed 3 nights in Dec 2019

4/10 Poor

Wan Man

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2019
Response from Ian Lim on 30 Nov,2019
Hi Wan Man, we are deeply sorry that you did not enjoy your stay with us. We take all guest reviews seriously and will take on board your comments in order to serve our future guests better. Once again, apologies if there is anything that we could have done better during your stay

4/10 Poor

コタ台, 横浜

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
スーパーや飲食店が入ったショッピングモールに併設されており、街中へは少し遠いもののタクシーやGrabを使えば問題ないので、ロケーションは問題ない。また、部屋も比較的新しく、広いのが良い。以下悪い点。 ・チェックインカウンターがなく、チェックインの手順も事前に案内されていないため、チェックイン時に、当日現地で電話連絡する必要があった。英語で。 ・その後の連絡手段は現地担当者のLINEのみ。英語。トイレットペーパーがない、レンタカーを借りた時の駐車場の使い方、など、連絡してもレスポンスが悪く、数時間対応されないこともある。 ・プールが工事中だったが、予約時点では知らされていなかった。
Stayed 6 nights in Aug 2019
Response from John on 16 Aug,2019
Hi there, we apologise if there are some issues in communications as our member of staff couldn't speak Japanese. This is something we will improve on in the future as we hope to serve our international customers better.

10/10 Excellent

Samick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from John on 16 Aug,2019
Thanks Samick, we hope to welcome you again in the near future!

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Judy Yueh Ling

Liked: Staff & service, property conditions & facilities, room comfort
Good place
A good location. Many amenities. The unit is okay, a little disorganized but nothing major. The staff, Ken is really nice and accommodating.
Stayed 3 nights in Jul 2019
Response from Kenneth on 16 Aug,2019
Thanks Judy, we hope you had a pleasant stay!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nearby the airport, can conveniently travel to the nearby Tourist attraction and restaurant. The staff are very helpful.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아파트 출입하는 방법이 독특했습니다. 마지막 체크아웃때 조금 혼선이 있었으나 잘 조율하면 될듯합니다
Stayed 1 night in Jun 2019