Dear Hufrish, Thank you very much for your candid review about your recent stay at V Resorts Kotagiri. We apologize for the inconvenience caused to you during your stay. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I greatly appreciate your comments about aspects of improving the resort. I hope that I can convince you to change your mind about another visit to our property. Please contact me at escalations@vresorts.in if you want to discuss this further.

Dear Ajit, We are really glad to see your feedback. Thank you for reviewing us. Our main priority is our guest and we would love to welcome you again. Your feedback is valuable to us as it motivates us to work more diligently in making your stay memorable in an experiential way. Thanks