Kowakudani Holidays

Great time! Would book again

The breakfast buffet was a really great way to start the day and totally worth the price. I used the laundry room to wash my clothes before departing and it was a great amenity. The rooms were clean and quiet and the location so central to everything.

Amazing hotel, room, staff, location and more! All around great experience

We booked the family room for our family of 5 (kids 13, 10 and 8). The beds were comfortable and spacious, but otherwise it was a relatively compact room. The place was clean but it showed signs of wear. This showed in the condition of the tatami mat, the walls had many marks from perhaps luggage bumping into it, and the corners had accumulated dirt. Beware that the entrance flooring within the room is lower than the rest of the room by maybe a centimetre so there is a ledge on each side of the doorway. It is way to trip on it. Our 10 year old tripped on it one evening and really hurt his wrist. Poor design. There is no closet or drawers but there was a metal ledge on some of the walls for hangers. More hooks or hangers would have been helpful. The bathroom was well equipped with hooks, bars and drying rack though. Around 10min walk to the closest subway station (Higashi-Shinjuku) and 20min walk to Shinjuku station. Quiet streets until you are closer to Shinjuku. Plenty of Lawson’s, Family Mart and 7 eleven nearby. Lastly, there is a short flight (6-8 steps?) down to the main entrance for those who have trouble carrying their luggage up and down stairs.

The front desk were not so helpful at all. I explained to them that I tried doing an early check in reached out to them and all they wanted to do was charged me for an extra day and wouldn’t even take care of our buffet even when I explained to them that my buffet was paid for for Thursday and we have a red eye flight on Thursday at 12:45 am so customer service is not their forte it’s more on charging you for the extra day and wouldn’t budge. Love the property and the housekeepers but managers and front desk needs a little compassion and understanding when it comes to their customers needs.