2/10 Terrible
John
20 Jan,2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Don’t be fooled by the name of the hotel or the setting of the pool. The rooms are a disgrace and unsecure. The first bungalow we were given had a number of issues - no safe, damp, constantly dripping sink tap and shower, couldn’t lock the door properly, stains on sheets, one outside seat which was extremely rusty. We were given 3 coat hangers between the 2 of us. We complained about the lack of safe and they said they would provide one. They provided one however anyone could just walk out with the safe and the contents as the safe wasn’t secured to anything and the staff didn’t seem to understand that this was unreasonable. We asked to be given another room which we was but again, safe wasn’t secured to anything and the window wouldn’t lock. We just decided to book somewhere else and leave and lose the money as we wouldn’t have felt safe staunv there. We were also told that the water would be off for 3 hours as there was a problem with the system. Do not book here! Hotels.com contacted the hotel for a refund and they refused, and we were given a £50 voucher by hotels.com as compensation (naturally the booking itself was much greater than this).
John
Stayed 4 nights in Jan 2024