The poor experience starts from the time we arrive at the parking. There was no clear sign to show the direction to the hotel lift that leads to the lobby. We had to find a security guard to ask for directions. We arrived to check in after 2 pm, but the room was still not ready. The receptionist asked us to wait until 3 pm for the room. This is unacceptable as the official check-in time is 2 pm, isn't it? By right, the rooms should be ready as the hotel is not fully booked. Additionally, I understand that wearing a mask is not mandatory now, but the receptionist was coughing and had a runny nose. Shouldn't he be supposed to wear a mask in order to secure the guests' safety? After we told the receptionist that we couldn't wait for the room as we have an important meeting to attend online, only then did he say he could upgrade the room. Why couldn't this be arranged initially? The duvet in the room was not clean; there were stains. The soundproofing is bad; we can hear the motor racing and police sirens clearly at night. The pillow is too soft and uncomfortable. This is the worst experience I have had in Le Meridien hotel so far.