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Reviews of Goldbrick Hotel

3 out of 5
Goldbrick Hotel
Lot 85/87, Jalan Bukit Bintang, Kuala Lumpur, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 14 out of 44 reviews" "
Rating 6 - Okay. 13 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 6 out of 44 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
poor quality accommodation, quite dirty inside. No toilet paper provided and the walls are quite thin so you can hear lots of noise in the hallway. There was a large family in the hallway making noise till midnight. There are also no windows in the room which makes it feel like a cell
Stayed 3 nights in Dec 2019
Response from Umama on 31 Jan,2020
Thank you for your valuable feedback, It will help us to do more better in future. Your booking was for a room without out window. We just followed your booking as we get.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Umama on 24 Nov,2019
Thank you for your valuable feedback. We wish to serve you again soon

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Staff on 2 Aug,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

KIAN LEONG, Brunei

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location and good price!
Good location. Affordable. What you pay is what you get, so don't expect.
Response from Umama on 24 Nov,2019
Thankyou for your valuable feedback. We wish to serve you again soon

6/10 Okay

Yoshiko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient but noisy, as you know?
The area is very convenient place in daytime but at night we realized very noisy, till midnight. And room has no window, no tables even a just very small table, and the shower have only little warm water not hot shower...We have to go up some stairs to reach the reception with big travel baggages.
Stayed 1 night in Feb 2018
Response from staff on 13 Feb,2018
Thankyou for your valuable feedback. As we are located on the centre on city that is why it is always busy and crowded. Tourists come to see this light and attraction that is why it is beautiful.

8/10 Good

Wong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Staff on 5 Feb,2018
Thankyou for your valuable feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but nice
A basic hotel in a good location with helpful staff A bit hard to find but sometimes it’s good to be out of the way
Stayed 4 nights in Jan 2018
Response from Staff on 5 Feb,2018
Thankyou for your valuable feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor hotel
the payment already paid with credit card , when arrive , say we didn't make confirmation with them, how about with our payment........
Stayed 1 night in Dec 2017
Response from Staff on 5 Feb,2018
Thankyou for your valuable feedback.. We already refund the amount as you have to check with Expedia now.

8/10 Good

Gerardine Clair Anak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medium rate
Hard to find this hotel.no sign board.
Stayed 1 night in Nov 2017
We highly apologize for the inconvenience caused. However, we are new hotel therefore our signboard will be available in 1 week time. We welcome you again so that we can compensate for this.

8/10 Good

Jennie

Liked: Staff & service, property conditions & facilities, room comfort
Good Location
The view was great, with free facilities of swimming pool and sauna. The room is big and comfortable. However the carpet is seen with many stains and the towel have a stench, but it was a good stay though. just right above Time Square.
Stayed 1 night in Nov 2017
Thankyou for your valuable feedback. We love to host you again

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff
Hotel staff Ifzal was very kind and accomodative.
Stayed 1 night in Nov 2017
Thankyou for your valuable feedback. We would love to host you again.

4/10 Poor

Jebi

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

4/10 Poor

nikki

Disliked: Cleanliness, property conditions & facilities, room comfort
Strengths: good wifi and friendly staff Cons : not clean
Stayed 12 nights in Aug 2017

6/10 Okay

jayapratap, hyderabad

Liked: Cleanliness, staff & service, room comfort
Locate at the heart of Bukit Bingtang
This hotel is located at the centre of the bukit bintang which also near to the monorail station. We have booked for 3 bed 2 rooms through expedia. But the hotel staff allocated 5 bedded room to us instead of the rooms that we paid for. The room doesn't have ventilcation. The bathroom is very small and not comfortable.
Stayed 1 night in Aug 2017

2/10 Terrible

FONG CHIU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel cannot provide room for me , agreed to refund fully, but did not refund at all. It was the hotel fault cannot give me a room, not my fault . The hotel asked me to ask HOTELS.COM to cancell , so I did it , but until today 04 July 2017( more than one month already ) ,I did not get the refund . So I am thinking should I trust HOTELS.COM ,and also GOLDBRICK HOTEL ?
Stayed 1 night in May 2017
Thankyou for reaching to us.We already asked hotel.com to refund you and we didnot charge you. therefore please contact hotels.com for refund we will also send email to them. we apologize for any inconvenience caused.

6/10 Okay

Nihal, Sri Lanaka

Liked: Staff & service
Just down to the city center
Very good location.Very good price. But rooms smaller. Comfortable. No name board, so difficult to find
Stayed 1 night in May 2017

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Good value hotel
Small clean room, good bathroom. Only one bottle of water for 2 adults Close to food street and Chankat, very spasmodic and slow internet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good enough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

monica

Liked: Cleanliness, staff & service
Please take a name plat in front of building.. tx
A little problem to find this hotel because no name

8/10 Good

none, singapore

Liked: Cleanliness, room comfort
Good experience
I had a great stay.Staff are friendly. Room clean and tidy. worth my money. good for budget stayers.

8/10 Good

Verified traveller

Liked: Staff & service
Reasonable pricing but..
When we arrived on the first day and used the GPS, we couldn't find the place at all. It was hidden between a hotel and a provision shop near Guardian and there was no directions to hotel. Luckily we asked the employer at Guardian to guide us after being lost for about a good 10 minutes. It was in a shared building, second floor, and there is a few steps before u reach the lift, so if you are carrying heavy luggage, this hotel not recommended. Staff was friendly, but is there housekeeping services? I'm not sure because nobody cleaned our room and we got to ask for towels to change. I don't think this was a big deal as we were only staying for 2 nights. WIFI was horrible, but don't worry it's still loading...after a very long wait. The showering hose came loose when showering so I showered without the showering head, lol. The TV had only one channel, I don't get it but yeah I'm alright with just watching AXN. Overall I'm fine, the location was really central, very good. I am ok with the hotel but my friend kept complaining so okay...will try other hotels around the area but if you want just a place to touch and go for a night, I think this is the right area for you (if you're not picky).

10/10 Excellent

azhar, putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 3 star
Be ware this is not a 3 star hotel. It is a 1 star at best. Even though it is a private room, the bed sheets are thin and dont feel clean. The entrance is shared with 2 hostels, so it is 4 times more than the price of hostel, but worse condition.

6/10 Okay

Verified traveller

Liked: Cleanliness
Reasonable for the price
Service staff was very polite and willing to help. Rooms were rather clean as well. However, they had a little screw up with the booking of rooms and a faulty a/c, resulting in one of us having to sleep on a mattress on the floor with 1/3 of it up against the wall as the room given in replacement was really for 2 and not 3 people. Could have handled the situation better with regards to shifting us into 2 separate rooms instead of only 1 meant for 2 people when we paid for 3 beds, and not giving empty promises on when the room we booked could be handed over to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice
The hotel is clean because it's been newly open. The room is small, but it's ok if you are traveling alone. There is not hotel sign outside, so it's a bit hard to find. The staff was nice, and they could keep my suitcases before check-in and after check-in.

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New place to consider in the heart of the city
This place is a new hotel in the Bukit Bintang area of Kuala Lumpur. Almost everything is new including the furnishings, toilet, shower, mattress, A/C, etc. That is a huge plus. The price is below average making it a deal, at least at the time of this writing. On the downside, the walls are incredibly thin and I had a really hard time sleeping when I arrived. The doors squeak and you can hear everything that goes on in your neighbors room plus the hallway. This is something to consider especially if your checking in after a long flight. I WOULD stay here again as I felt the staff really look after the customer. Jennifer and Mila really went out of their way to ensure that I was happy while staying here. I'd book it again because of this one reason. This place is kind've heard to find. It is on the 2nd floor and has no sign. I think it is above the royal palm hotel. If you ask around, the other hotels will point you in the right direction. Lastly I hope that this hotel organizes its contact methods. I sent 2 emails and contacted them on facebook and never received a reply. You can find their website with a quick google search but i don't know if that is an old site with outdated info or if their systems aren't aligned properly.

10/10 Excellent

Nelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shameer ahmad

Liked: Staff & service, property conditions & facilities, room comfort
need to take stairs then lift to 2nd floor..
nice overall

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and good secutity
Newly renovated and under new management. Good location and security (need to buzz to enter)

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room not clean
Room was not clean and had to ask the staff for cleaning. Staffs were nice but the sanitation was not up to the rated expectation.
Response from San on 5 Jul,2017
Thankyou for valuable feedback. We donot do house keeping until the customer give permission. We are always there to serve you

2/10 Terrible

CHUNG JUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Umama on 24 Nov,2019
Thank you for your valuable feedback and staying with us. Sorry if any inconvenience happen when you stayed. We will love to host you again and try to give our best. Thanks

8/10 Good

mezalan, kota kinabalu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tempat menarik, kebersihan cemerlang, layanan memuaskan
Stayed 3 nights in Mar 2019
Response from Staff on 1 May,2019
thany you

10/10 Excellent

Hoang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from San on 28 Feb,2019
Thankyou for your valuable feedback. We wish to serve you again soon

8/10 Good

Leonard M, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in the middle of town
We had a great stay at Goldbrick Hotel. We started our holiday in Malaysia and ended it. So more than sufficient reasons to return there. At our departure date, having a evening flight it was no problem to return to the hotel for a quick shower, Great service after a hot day in the city.
Stayed 2 nights in Nov 2017
Response from Front desk on 12 Nov,2017
Thankyou for your valuable feedback. We would love to host you again soon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nej tak
Da vi bookede dette hotel på Hotels.com stod der at værelserne havde et skrive bord, daglig rengøring og hjælp billetter og udflugter. Alt dette er løgn. De hjælp med ikke en dyt, de anede intet og seværdigheder og vi skulle selv sørge for at vi havde rene håndklæder og toilet papir. Derudover er "det gratis vand på værelserne" ikke gratis. På deres hjemmeside og bannere på hotellet osv stod der at værelserne er lyd tætte. Måske en af verdens største løgne. Hvis du slog en prut kunne alle på hotellet høre det. Dørene og væggene var som lavet ud af papir. Der var en som tog et bad om natten og vækkede hele hotellet. Jeg havde nok valgt at bo på gaden hvis dette var det sidste hotel. Og nåh ja så starter hotellets elevator efter Ca 50 trappetrin så held og lykke med jeres kufferter mm. Og værelset havde bogstaveligt kun plads til en Queen size bed og intet andet
Stayed 3 nights in Aug 2017

6/10 Okay

Elizabeth Mar

Stayed 2 nights in Jul 2017

6/10 Okay

Jong Hoon

Liked: Staff & service
Hard to find it. But staff is nice. Just that. Don't expect too much.
Stayed 1 night in Jun 2017

4/10 Poor

李小姐, 中華民國台灣

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
有很多可以改善的地方
就位置而言，金磚飯店的交通位置非常便利，費用也算便宜，但是，飯店的服務太差，請櫃檯清潔房間，說下午了不清潔，我住二天，毛巾也沒來換，垃圾也沒來清(我自己拿去櫃檯請服務人員幫我丟)，多要條被子，從早上要到晚上，我自己去櫃檯再要，遇到老闆娘，她才又請工作人員拿給我~~ 雖然房間小，還算清潔，但床單不太乾淨，肉眼可見髒污，浴室的設備多有毀損，難得櫃檯門面裝潢得很漂，可惜了這麼好的地點。 本來還必須留在當地三天，我選擇另住其他飯店，沒再續住金磚飯店。
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Central
Overall good, we stayed there for a night.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ห้องพักมีขนาดที่เล็กเมื่อเทียบกับภาพในเวปไซต์ การเดินทางสะดวก

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Very friendly staff, ready to help. But a little bit noisy. Very close to every place: food, sightseeng etc.

4/10 Poor

Liubov

Disliked: Cleanliness, property conditions & facilities, room comfort
Местоположение отличное!!! И это все !!
Отель на одну ночь, не больше, но отличное местоположение!!! Нашли мы его с большим трудом т.к. Нигде нет таблички с названием отеля. Искали долго , пока местные не позвонили в отель и нас не встретили

8/10 Good

Kroonui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kroonui
พนักงานให้ความข่วนเหลือเป็นอย่างดี ที่พักใกล้แหล่งช้อปปิ้ง. และร้านอาหาร. เดินทางสะดวกสะบาย
Response from San on 14 Mar,2017
Thankyou so much for your valuable feedback.