Front of property – evening/night
Check availability

Reviews of MTREE Hotel

3 out of 5
MTREE Hotel
No. 6, Jalan Kenari 12, Bandar Puchong Jaya, Puchong, Selangor

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 239 reviews" "
Rating 8 - Good. 119 out of 239 reviews" "
Rating 6 - Okay. 34 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 8 out of 239 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

SHUTONG

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

SHU MIN PAMELA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The customer service was okay. Friendly and helpful. The building facilities and amenities were basic but good. They have free parking for guests. In general the room wss clean but don't open the covers to see the beds and pillows. Our pillow had huge brown stains. There might have been mites too because we woke up itchy. There is no fridge available in the room. If you are short, good luck trying to hang your clothes. You are in no shortage of activities in the area. Major banks available, variety of food cuisines, pharmacies, massage parlours, etc are all a 5-10min walk away. Train station and IOI mall are just across the highway.
Stayed 2 nights in Dec 2023

6/10 Okay

Takeshi

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No refrigerator in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Hazwan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very nice
This hotel for me it’s clean, although I been seen a stain on the bedsheets but based on the linen smell, they change the bedsheets every time guest c/o. Toilet also for me clean although not a perfect. I have been go and try their swimming pool, it’s just nice but you can see mouldy on the swimming pool wall. It’s just okay for me and relaxing because no body was there. Overall for me this hotel was comfortable and I don’t mind to coming back soon for the next football matches.
Stayed 2 nights in Oct 2023

8/10 Good

Hor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Comfortable bed and quiet room . Stains are visible on carpet and bathroom
Stayed 1 night in Aug 2023
Response from Reservation on 12 Aug,2023
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Please accept our sincere apology on what you have encountered during your stay recently. Our associates will do the best to provide an excellent service to all our guests but on this occasion, we didn’t meet to your basic expectation. However, the management has taken an immediate action for improvement and thank you once again for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

10/10 Excellent

Teck Onn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 2 nights in Apr 2023
Response from The Management on 27 Apr,2023
Dear Mr Teck Onn,Thank you so much for sharing your experience with us. We hope to see you again soon.

6/10 Okay

RAJENDRAN

One needs to scan ur card then press the desired floor. U need to do 10x b4 it moves up. During chk in staff did not clearly mention many thingd.
Stayed 2 nights in Apr 2023
Response from Reservation on 11 Apr,2023
Dear Mr. Rajendran,First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We have taken your feedback on board and we will strive to make improvements accordingly.

8/10 Good

Yin Sheng

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for business traveller. Slightly unsuitable for couple trip.
Stayed 2 nights in Dec 2022

8/10 Good

Lowkaren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Pay $30 for on site parking
Stayed 1 night in May 2022

8/10 Good

Seng Choon, Puchong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is cozy. Also near to food outlets.
Stayed 1 night in Feb 2022

6/10 Okay

Eugene

Liked: Staff & service
Alright to rest your head
Room was ok, but towels was shredded and found a roach upon arrival
Stayed 1 night in Dec 2021

6/10 Okay

JOHN, Puchong

Travelled with family
Liked: Staff & service
The room is very small. Too tight to be comfortable.
Stayed 1 night in Oct 2020

8/10 Good

Thenagaran

Stayed 2 nights in Oct 2020

10/10 Excellent

Chin Hong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It will be good if the mattress is clean n no shoeprints
Stayed 2 nights in Aug 2020
Response from The Management on 16 Sept,2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Please accept our sincere apology on what you have encountered during your stay recently. Our associates will do the best to provide an excellent service to all our guests but on this occasion, we didn’t meet to your basic expectation. However, the management has taken an immediate action for improvement and thank you once again for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

10/10 Excellent

herman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

NUR ADLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from THE MANAGEMENT on 24 Jul,2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future.

10/10 Excellent

Kah Woon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from THE MANAGEMENT on 19 Jun,2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management

8/10 Good

Chuan keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from THE MANAGEMENT on 8 Jun,2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

YULI

Stayed 4 nights in Feb 2020

8/10 Good

EUGENE

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Supawee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Eng Hee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not clean well, front desk service is bad.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like the room and the bathroom. There's nothing that I didn't like during the stay.
Stayed 1 night in Jan 2020

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Sim

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Front desk service slow and the worst is the dining when having breakfast they playing disco with loud music can’t enjoy at all
Stayed 1 night in Dec 2019

8/10 Good

Judy

Travelled with group
Liked: Staff & service, room comfort
The room and bed is ok but the toilet seat needs to be changed. The bath towels are old and greyish.
Stayed 2 nights in Nov 2019

10/10 Excellent

Rose, JB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay.
Stayed 2 nights in Nov 2019

8/10 Good

Bee Huey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in to the hotel at 7.30pm 16th November Saturday. When I got to the room I decided to order room service because I have not had dinner and it was raining heavily outside. When I called the room service, they told me there was no chef available because there was a big event hat evening and no food will be catered from their kitchen. Room service for food orders is available from 9.30pm to 10pm. They said they should have informed me when I checked in however it was not inform upon arrival. Made a complaint to the supervisor on duty and he offered me to order food panda and he will deliver the food to my room. While speaking halfway on the phone, a hotel staff rang the bell at my room. Apparently the items in the room bar counter was not refilled when I checked in and he had to top up the items then. Made a written complaint using the feedback form and the pen apparently was dried up and could not write properly. After painstakingly completing a 5 line paragraph for 10 minutes. I requested the hotel supervisor on duty to collect the form at my room. I express my unhappiness when he arrived at my room and requested the hotel general manager to get back to me regarding the bad experience I encountered. It is now 19th November Tuesday and no one from the hotel property has contacted me after my feedback. Apparently this hotel doesn't care about customer feedback and has poor management of the hotel guest. I am shortchange because service for food as part of the deal paid.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Aves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable overall in the room.
Stayed 1 night in Oct 2019

8/10 Good

Prakash

Disliked: Room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to eateries. Relatively new hotel. Breakfast was good although the spread wasn't impressive.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is strategic, hotel n room facilities nice, important the pillows are comfortable. 👍
Stayed 3 nights in Oct 2019

6/10 Okay

Aekkorn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Sim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable. WiFi is also strong
Stayed 1 night in Sep 2019
Response from The Management on 24 Sept,2019
Dear Sim, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for the fantastic review of your stay experience and we are truly delighted to learn that you had an enjoyable stay in our hotel. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Getaway!
This is our first visit to the area, and we are pleasantly surprised by the convenience of the location. Many shops and eateries are within walking distance. The hotel room was spacious and clean, with basic amenities. Breakfast was average, but still acceptable.
Stayed 1 night in Sep 2019
Response from The Management on 13 Sept,2019
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for the fantastic review of your stay experience and we are truly delighted to learn that you had an enjoyable stay in our hotel. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

8/10 Good

Yuki, Ipoh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Didn’t except there’s no refrigerator inside the room... hv to be careful abt the pool, dangerous
Stayed 1 night in Sep 2019
Response from The Management on 10 Sept,2019
Dear Yuki, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

6/10 Okay

Chee wah

Hang out area
Cleaning room acceptable.Location bit difficult to drive in for first time . Parking lot are small . Breakfast so so .
Stayed 1 night in Sep 2019
Response from The Management on 5 Sept,2019
Dear Chee Wah, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Poor sound insulation
Overall good value for the money. But only one room card was provided to our twin room, which was very inconvenient. Sound insulation was very poor.
Stayed 3 nights in Aug 2019
Response from The Management on 26 Aug,2019
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very poor sound insulation
Poor sound insulation. Poor sound insulation. Very poor sound insulation! Noise from the rooms next door. Noise from the highway by the window. Noise from the corridor. Nice breakfast! Great housekeeping staffs.
Stayed 4 nights in Aug 2019
Response from The Management on 26 Aug,2019
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

8/10 Good

Ann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service & breakfast was great. FO staff is not friendly. Suggest to give 2 access card to those stay more than 1 person. Duvet cover was old and torn..
Stayed 1 night in Aug 2019
Response from The Management on 26 Aug,2019
Dear Ann, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.