2/5 Poor
Ayman
Business traveller
29 Jun,2022
The scenery at the hotel is very nice, more like a resort and not suitable for a business trip.
Staff is not well trained, my room had many many problems! This is definitely NOT a 5 star hotel unless you room is in the club house. No air con in the lobby... my room had spider webs, terrible smell, moved me to a new room but air con not controllable and temp was so cold I couldn't sleep... hotel technician couldn't solve the problem, door lock was malfunctioning and I stayed half an hour until it was fixed... no apology from hotel not even a gesture of offering something to drink while they solve the problem. Toilet seat looks old and always dirty... very poor bathroom amenities... NOT a 5 start hotel for sure. I requested that I get upgraded especially that I have an Expedia VIP reservation... promised to do so and it never happened and hotel did not even reach out to me to explain why!! Overall VERY VERY disappointing, not worth the money... you are not close to anything if you need to buy a quick snack or something to drink. Not the place for a business trip for sure.
Stayed 6 nights in Jun 2022