In-room safe, free WiFi
Check availability

Reviews of Winsin Hotel Chinatown

2.5 out of 5
Winsin Hotel Chinatown
1-3, Jalan Petaling, Kuala Lumpur

Reviews

6.0
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 4 out of 15 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist is very friendly and helpful and offer good tips for getting around. The Chinese cleaner always ask us whether we want to clean our room, which is quite rare for budget hotels like this. Television in the room only show 3 local channels so is a bit boring.
Stayed 3 nights in Aug 2019
Response from Zamal Burut on 7 Oct,2019
Good morning Mr.Freddy, Thank you for taking the time to review our property, your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service.Our commitment to investing in our property will continue with renovations ongoing now to upgrades all the rooms and facilities so when completed the old television we are changing to new LCD digital tv and channels will be more. We look forward to seeing you on your next trip to Kuala Lumpur. Best Regards, Zamal Burut Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do you want to live with roaches?
In one room, I saw roaches especially in the restroom. Though I didn't see bed bugs, I believe the red dots on my ankle were their bites. I changed to another room. Again, I saw roaches. I told manager about that. He assigned someone to do "treatment." After the treatment, I still saw roaches running around. It's hopeless as long as there are gaps and holes in edges and corners of walls. The first room even had tiny flying and crawling bugs.
Stayed 4 nights in May 2018
Response from zamal on 28 May,2018
Dear Bryan, Thank you for your comments. I apologize for the problems that you encounter during your last stay for your information we will start a major renovation within 3 months from now and we hope once it is completed all the problems will be solve. We hope in the near future if you have any plan of visiting kuala lumpur again we welcome you to stay in winsin hotel with free 1 night stay. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Zamal Burut Manager

2/10 Terrible

Aslam, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and disrespectful front desk personnel.
Never checked in because the room that I booked wasn't available. I was rudely informed of this. I then called expedia and I fortunately got a refund although it was a non-refundable booking. Thanks to expedia.
Stayed 1 night in Dec 2017

8/10 Good

TINA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the price on me!
When I went to check in, a man was arguing with the receptionist. I heard something about money, but I didn't hear exactly why he was upset. After the man left, I presented my booking information along with the price to be paid in cash: 158 RM. She told me that the cost was more than 200 RM. I asked why the hotel is listed on Hotels.com if they are going to change the price from the one that is listed on this website. She said that if I wanted to stay that I was going to have to pay the amount that she quoted me; and that I had to sort it out with Hotels.com. I told her that she was wrong and walked out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, location
Excellent value, quiet, though across the street from the Chinatown action, close to Sri temple, central market, buses. Good WiFi :)

8/10 Good

Verified traveller

Liked: Staff & service
stayed over with family
ok hotel, a bit old but good for the price. the roottop relax area could be a spark if promoted.

10/10 Excellent

Ronald, Liverpool England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff always willing to help. Location ideal for easy access to major tourist attractions. Would book here again without hesitation.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
Shower was broken towels had mould on them. The bedding was old and stained. Would not recommend

8/10 Good

Loke

Liked: Staff & service, property conditions & facilities, room comfort
It old but anthic.
I like it, and will pick it again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
you pay cheap you get cheap
its a cheap hotel but in a good location , don't expect much , i booked superior room they tried to put me on regular small room but refused strongly , had to change 3 rooms because aircondition is not working , aircon does not work proper in most of rooms which is the biggest negative , there is no water boiler in the rooms as the pic show hot water and cold water dispenser is located outside the room , only 1 room had a fridge inside , staff did not speak good english but friendly , tv 6 channels 2 eng and 4 malay language,wifi worked ok most of times , no laundry serv as advertised , its ok if you want cheap budget hotel but don't expect much , excellent location ,

8/10 Good

Christian, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches Hotel im Chinatown von Kuala Lumpur. Sehr sauberes Zimmer und netter Service. Viele Ess- und Einkaufsmöglichkeiten in der Nähe, ebenso zahlreiche Sehenswürdigkeiten. Einen Haartrockner kann man sich bei der Lobby ausleihen. Ein Taxi muss man sich selbst organisieren, am günstigsten über Grab, sonst wird man über das Ohr gehauen.
Stayed 4 nights in Oct 2018
Response from Zamal B on 24 Oct,2018
Dear Christian, Thank you for taking the time to review our property, your comments are very much valued and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Kuala Lumpur Malaysia! Best Regards, Zamal B Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

박재연, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
바퀴벌레의 집
바퀴벌레가 여기 저기에서 나와서 잠을 거의 못잤고 물도 나오지 않는 최악의 호텔입니다 절대로 가지마세요