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Reviews of Xcape Resort at Taman Negara

2 out of 5
Xcape Resort at Taman Negara
Lot 818, Kampung, Kuala Tembeling, Pahang

Reviews

6.8
Rating 10 - Excellent. 19 out of 110 reviews" "
Rating 8 - Good. 30 out of 110 reviews" "
Rating 6 - Okay. 37 out of 110 reviews" "
Rating 4 - Poor. 16 out of 110 reviews" "
Rating 2 - Terrible. 8 out of 110 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Steve

Travelled with partner
Disliked: Property conditions & facilities
False advertising with the pictures of a pool as this was empty and i couldnt see signs that this was temporary. A bit of a trek from the National Park after a long day. When asked the staff were happy to shuttle you from the hotel to the jetty. The staff were all pleasant.
Stayed 3 nights in Sep 2023

6/10 Okay

SALWANI BINTI MOHD SALLEH

Travelled with family
Disliked: Amenities, property conditions & facilities
The cabinet door fell off when we opened. No television, tissue, telephone, iron in the room. Towel n toilet mat is not provided, need to ask, given later at night, and quantity not as it should be. Fridge smells bad. Aircond filter no maintenance, we need to clean on our own, only then feel cold.
Stayed 2 nights in Sep 2022

10/10 Excellent

Amy, Shah alam, selangor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with decent bed. No telephone but that is okay. Food was great. Recommended.
Stayed 2 nights in Sep 2020

10/10 Excellent

Lolita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay the room very clean and so comfortable.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Robert

Travelled with family
Basic but fine
Just average all round. Lovely location and nice pool . Dormitories very basic and no food or service available.
Stayed 1 night in Jul 2019

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service
Not quite as advertised
The bar is set low in Taman Negara, most places are suited to backpackers. Our room was never very clean on our two night stay: upon arrival hairs on the toilet and toothpaste on the bathroom mirror, light fixture that didn’t work. Mostly disappointed in that there is no in-room WiFi as advertised; and no restaurant as advertised (only meal service at specified times).
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Manoj, Kuala Lumpur, KL

Liked: Cleanliness, property conditions & facilities, room comfort
We booked for a dorm for four. But we were surprised when we went to the hotel as our room was upgraded to two twin chalets. Overall a pleasant stay with no disturbance. Only negative was the swimming pool, which had loads of chlorine in it.
Stayed 3 nights in Sep 2018

2/10 Terrible

R-one, FRANCE

Disliked: Cleanliness, property conditions & facilities, room comfort
No Wifi No AC remote Control No towels No bedsheets Room not clean If you can, found an other place .
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2018

6/10 Okay

Sioyean, Selangor, Malaysia

Liked: Staff & service
Disliked: Cleanliness
Budget stay with facilities
Good choice if you are looking for a budget place to stay overnight, yet able to enjoy the facilities.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Can be better
The place needs a make over because it's rather old...
Stayed 3 nights in Apr 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Everything was great except the pool and restaurant at the resort were closed. Not the end of the world but still a bummer when we were really looking forward to cooling off in the pool.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Arne

Liked: Cleanliness
Uninspiring but WITH pool.
Uninspiring premises. Nice pool. No interest in guests. Room not according to pics, however as clean as possible given age.
Stayed 2 nights in Aug 2017

10/10 Excellent

Georgio, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy resort in the jungle
As the title says it's a cozy resort in the jungle. Walking distance to the ferry to Taman Negara National Park. Had the Deluxe Chalet in low season at the back of the resort compound, right at the edge of the jungle. Pleasant room and at this location it's quiet which was the goal of the stay. Buffet breakfast is simple but adequate for the start of the day. Resort personnel is very nice, helpful and accommodating. This place can be recommended to anyone who is seeking a comfortable jungle retreat. True, no TV in the chalet and WiFi is only at the lobby area, but if you want to be disconnected from the digital world and unwind, it's quite an advantage.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location ♡♡
Very close to everything required for our jungle adventures

8/10 Good

LAURA

Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly and relaxing
Great.

6/10 Okay

Nadine

Good hotel. Convenient location
We initially booked the dormitory for 2 adults and 2 children. It's terrible. For a small increase in price we upgraded to a family room and this was much better. Spacious and cleaner. Bonus is the pool. Staff are helpful

10/10 Excellent

Christine

Liked: Staff & service, property conditions & facilities, room comfort
Very accessible with good value trips.
We were a group of 10 and the hotel was very accommodating for us providing a very good breakfast spread.

6/10 Okay

yokko, singapore

room is ok. breakfast can be improved. it is in a quiet location. no transportation from jetty, so if you are not by car and have big suitcases, I do no recommend.

6/10 Okay

Verified traveller

Basic Standard of Roms , Pool is nice and Breakfast offers Basic choice

4/10 Poor

rebecca, GB

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just a place to spend a night
Although the hotel advertises it has all the facilities they are in poor condition. No hot water in shower, a sink that leaked, stained curtains hanging off broken curtain rails, ill fitting doors. Breakfast was limited with a big queue for the only decent item - omelettes. We didn't attempt any other meals at the hotel as despite all other places in town having lots of customers the hotel resturant was empty

10/10 Excellent

richard, montreal, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel so far in malaysia
We've been in Malaysia for a week now. Compared to what we've seen in Kuala Lumpur and Kuala Besut, at this point, this is by far the cleanest, safest and most comfortable accommodation we had yet. The complex is cute, the food OK. Much better than Han in my opinion.

8/10 Good

Ciaran

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Trip at Pahang
We stayed at hostel which is a distance away from the main building. It takes about 3 minutes walk from main building to the hostel. Need to take unbrella when raining and at night, there is not light along the way as you walking back to the hostel. There is a heater in the toilet, but was not working. Drinking water can only get from main building provided you bring along a bottle.

6/10 Okay

Verified traveller

Disliked: Staff & service
Average hotel
Good location for Taman Negara. Breakfast wasn't great and took a while for staff to help with issues in the room. Wouldn't stay again but fine for location.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good hotel!
We stayed one night in a standard double room and one night in a 4 person dorm. The dorm was ok; the toilet flusher didn't work and there was no hot water in the shower, but it was decent. The double room had no hot water in the shower either, but it was spacious and nice. There was only wifi in the lobby and it was a but slow at times, but hey, there was wifi! The swimming pool was fantastic! Nice and cool.

8/10 Good

Kim, Gatineau, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with service that went above and beyond
We spent two nights here while visiting Taman Negara. The hotel is a quick walk (~5min even with kids) from the jetty where we were dropped off. The room was spacious with nice bedding. It was nice to have a pool to cool off in after a long hike. The breakfast was okay but I REALLY appreciate the water dispensers in the lobby. No need to buy disposable plastic bottles!! We just refilled our hiking bottles. Also, we left behind our overnight kit and someone delivered it back to KL for us!! The wifi was poor in the lobby and we couldn't get reception in the room.

6/10 Okay

Jenni, Kuala Lumpur

Liked: Cleanliness
Disliked: Property conditions & facilities
Basic but clean hotel
The hotel is basic but the rooms were clean and staff responded quickly to maintenance issues in the room. Hotel is located walking distance to the jetty so access to the national park was easy. Breakfast was very very bad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
kool area
very nice

10/10 Excellent

Payal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great place. Staff very helpful. Very close to Jetty (10min walk).

10/10 Excellent

Jaimin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Staff very helpful. Very clean & spacious room. Room cleaned daily. As others have said, wifi only available at reception & if more than a few people connected then its painfully slow (but we were happy to get any wifi at all considering the location). Will definately stay here again.

6/10 Okay

Chee Kean, KL

good for short escape from city.
It is ok quite clean and comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, especially for the Jungle
Nice Place in the middle of nowhere. Very Good for trekking and exploring nature!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Good Hotel..Great Location
Hotel is located nearby the jetty to taman negara. Surrounding area around the hotel is peaceful and very laid back. A good place to stay indeed

6/10 Okay

Gerard

Disliked: Staff & service

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xcape Resort, Taman Negara, Malaysia
The hotel management was attending to repairs after flood damage earlier in the year, so I did not give condition the highest rating. All repairs may be completed by now. The location is good at the edge of the village where it is quite with little activity. Only breakfast was available at the time of our visit but I suspect that full meals service is likely available now. Breakfast was good. Staff was friendly and helpful.

6/10 Okay

Nils

6/10 Okay

Rikke

Disliked: Cleanliness, property conditions & facilities
En enkelt nat i Taman Negara
En enkelt overnatning under vores besøg i Taman Negara. Vi sov der kun. Havde vi skullet være længere, havde vi ikke valgt dette sted
Stayed 1 night in Jan 2024

8/10 Good

Driss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Ellen

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the Good work👍
The hotell is perfect and the stagg are friendly and approachable
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

2/10 Terrible

WIAME

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remboursement petit déjeuner
Nous avons réservé deux nuits avec petit déjeuner. Ce dernier ne nous a pas été Servi. Ils nous ont dit à l’accueil que le petit déjeuner commence d habitude à 7h30 on a attendu jusqu’à 7h58 le petit déjeuner n’est toujours pas prêt alors qu on les a prévenu la vieille que notre départ est prévu pour 8h. D autant plus, que les draps sont sales. Comment procéder pour se faire rembourser svp?
Stayed 2 nights in Aug 2019

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Shana

Liked: Staff & service
Best oke!
Na het lezen van de reviews wisten we niet goed wat te verwachten van het resort... Uiteindelijk was het beter dan we verwacht hadden! Ok, het is niet super proper, maar zeker wel doenbaar. Hier en daar een spinnetje in de badkamer en 1 avond werden we vergezeld van een salamander, maar je zit ook midden in de natuur dus dat namen we erbij... Je bent er uiteindelijk ook enkel om je te wassen en te slapen. Het personeel was daarenboven erg vriendelijk en de locatie is top. Het zwembad is een grote meerwaarde na een zweterige dag in de jungle! Prijs kwaliteit verhouding is het hotel zeker ok. Het onbijt buffet voor RM20 is zijn geld waard!
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Aug 2019