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Reviews of Hilton Kuching

5 out of 5
Hilton Kuching
1 Jln Tunku Abdul Rahman, Kuching, Sarawak

Reviews

8.4

Very good

Rating 10 - Excellent. 247 out of 627 reviews" "
Rating 8 - Good. 266 out of 627 reviews" "
Rating 6 - Okay. 65 out of 627 reviews" "
Rating 4 - Poor. 34 out of 627 reviews" "
Rating 2 - Terrible. 15 out of 627 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The river view. The excellent breakfast buffet. The friendly, helpful staff. Convenient for sampan trips across the river to catch up on Sarawak’s history dating from the White Rajahs’ era.
Stayed 3 nights in Apr 2024
Response from Hilton Kuching Team on 2 May,2024
Dear Kathleen,Thank you for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear that you enjoyed our breakfast buffet and appreciate our team member's friendly and helpful gestures. We are glad that you found it convenient to cross the river and discover the unique of Sarawak's history. We appreciate your overall feedback and hope to have the opportunity to welcome you back to our hotel in the not too distant future. Sincerely, Hilton Kuching Team.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet. The airconditioning in my room needs servicing - I turned it to 18 and it was still warm. I therefore did not sleep well. Shame the Riverview café had tinted windows, which prevented one from looking out onto the lovely river view outside. Overall, the hotel was dark and it did not give one a welcoming feeling.
Stayed 4 nights in Feb 2024
Response from HIlton Kuching Team on 11 Mar,2024
Dear Kathleen,Thank you for taking a moment to share your experience staying with Hilton Kuching.We are pleased to hear that you enjoyed our breakfast buffet. We apologize for the inconvenience caused by the air conditioning in your room, and we have shared your feedback with our team.We appreciate your overall feedback and hope to have the opportunity to welcome you back to our hotel in the not too distant future.Sincerely, Hilton Kuching Team.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
quite nicely renovated, but the toilet was WAY too small for 2 persons, unlike the previous toilets. so narrow it was impossible for 2 persons to stand inside.
Stayed 2 nights in Jan 2024
Response from Hilton Kuching Team on 11 Mar,2024
Dear Dennis,Thank you for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We apologize for any inconvenience caused during your stay, we'll take into consideration on improving this aspect to ensure a more comfortable stay for our guests in the future. Thank you again for sharing your feedback, we look forward to welcoming you again soon. Sincerely, Hilton Kuching Team

10/10 Excellent

Kah Hoe

Stayed 2 nights in Dec 2023
Response from HIlton Kuching Team on 11 Mar,2024
Dear Kah Hoe,Thank you for taking a moment to share your rating and feedback. We are pleased to hear that you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely, Hilton Kuching Team

10/10 Excellent

LEE WEI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, very comfortable. good customer service and the breakfast is awesome.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Song Kheun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with river view.
Hotel comfortable but a bit dated. Good location.
Stayed 2 nights in Sep 2023
Response from Hilton Kuching Team on 18 Sept,2023
Dear Song Kheun, Thank you for making us your hotel of choice and letting us know your invaluable thoughts. We are delighted to learn that you have found our location to be quite convenient. We sincerely apologize for the inconvenience that occurred during your stay. Kindly be assured that we are currently going under renovation process and that we are looking forward to welcoming you again soon for an improved experience.

4/10 Poor

Rebecca

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Started off lovely. Room nice and freshly renovated. A little noisy as work was still being completed. Breakfast was ok. Went down hill the night we had dinner at the hotel. It was a wagyu night. I have never in my life seen anything so bad. Unsure how they even managed to make the meat so wrong. Topped off by the staff bringing the wrong bottle of wine three times. And once looking it up the wine was $9.00 online and the Hilton charged us $150 AUD The dinner was beyond the worst food I have ever eaten. Beyond disappointed.
Stayed 2 nights in Jul 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Rebecca,Thank you for taking your time to share your invaluable review. As a brand that constantly focuses on delivering heartfelt experiences to our guests, we regret that you have experienced such inconveniences. We have noted your disappointment and we will be taking steps to welcome you again soon for an improved stay.

8/10 Good

Sachin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great view of Sarawak river from the room
Stayed 2 nights in Jul 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Sachin,We are pleased to receive your kind 8/10 rating and that you found our view to your liking. We hope that you enjoyed your stay, and we look forward to welcoming you again soon!

10/10 Excellent

Celine

Stayed 3 nights in Feb 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Celine,Thank you for the wonderful full rating. We are glad to learn that you enjoyed your most recent stay. We look forward to welcoming you again soon!

10/10 Excellent

Alven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Alven,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Ser Cheng

Stayed 1 night in Jun 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Ser Cheng,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hilton Kuching on 27 Jul,2023
Dear guest,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad to learn that you enjoyed your stay. We look forward to welcoming you again soon!

10/10 Excellent

Mohammed Aiman Rashad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Complete with great facilities. Just need to do some renovations on some of them e.g.swimming pool etc.
Stayed 1 night in Jun 2023
Response from Hilton Kuching on 27 Jul,2023
Dear Mohammed Aiman,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely admire your understanding on the currently undergoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

10/10 Excellent

Prasad

Stayed 2 nights in Feb 2023
Response from Hilton Kuching on 25 Jul,2023
Dear Prasad,Thank you for the full rating and making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay, and we look forward to welcoming you again soon!

2/10 Terrible

Hag Sung

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confirmed hotel booking was not available
reserved room was not available due to renovation but not informed before arrival to hotel and brought another hotel which is lower grade without any compensation. I paid to Hilton hotel price level but stayed lower grade hotel. Very disappointed.
Stayed 3 nights in Mar 2023

8/10 Good

Bong

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel is required to renovate the room.
Stayed 3 nights in Mar 2023
Response from Hilton Kuching on 8 Mar,2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely appreciate your understanding on the currently ongoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon!

4/10 Poor

Quresh

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Should close down the hotel
The hotel is undergoing major renovations. They were unable to fix the phone in my room though I stayed 4 nights. Only one or 2 lifts were working leading to long waits . The swimming pool had no attendant to direct me to the showers
Stayed 4 nights in Feb 2023
Response from Hilton Kuching on 8 Mar,2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. Please be assured that we will be addressing your feedback along with our ongoing renovation process. We sincerely appreciate your understanding, and we are very sorry for the inconveniences caused. We will be showcasing a brand-new experience in the near future, and we look forward to welcoming you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Hilton Kuching on 25 Jul,2023
Dear guest,Thank you for making Hilton Kuching your hotel of choice. We hope that you enjoyed your stay, and we look forward to welcoming you again soon!

6/10 Okay

Daniel Soon Ping

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Hilton Kuching on 25 Jul,2023
Dear Daniel,Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We hope that you enjoyed your stay, and we look forward to welcoming you again soon.

4/10 Poor

Wing

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under renovation. Existing rooms not in good stead.
Response from Hilton Kuching on 9 Jan,2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely appreciate your understanding on the currently undergoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

6/10 Okay

Eng Kiang, Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok.
Response from Hilton Kuching on 9 Jan,2023
Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We are glad that you enjoyed your stay and we look forward to welcoming you again soon!

8/10 Good

Faizal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty old school, so 5-star for certain utilities is much suited 15 years ago. TV is old, please bring your tablets. I love the lift buttons and displays which is pretty much 60s-70s? Please keep or refurbish them (not replace), it’s like a charm in “blast from the past”! Cleanliness and comfort is generally excellent. Services and front desk staff knowledge is very accommodative. We got recommendations and bookings over the counter for interesting signature sight-seeings. Maybe there could be a dedicated information counter in the future just for local tourism, cultural habits and amenities? Because Sarawak is so big and interesting and there’s is much things to learn and understand. Breakfast buffet is a good variation: look out for “today’s special”. Abundant in choices to start your mood of the day. The Indian Dosai/Tosai is not so fresh. It should just display one piece instead of taking from display, and make a fresh one upon request - it’s best when eaten fresh. The quality of sushi rice is not so good, but taste is ok. Maybe the chef could make series of California Maki instead to balance a richer palate over the lower quality of Japanese rice (I know good quality sushi rice is difficult to source). Compared to West Malaysia, the tone and language in Sarawak is much humble and gentle. Not rowdy and much less arrogant. These people from Dayaks background deserves much more respect than we thought.
Stayed 4 nights in Dec 2022
Response from Hilton Kuching on 6 Jan,2023
We are elated to receive your kind words and invaluable positive comments and learn that your overall experience in Hilton Kuching is to your kind preference. We look forward to welcoming you again soon!

10/10 Excellent

Too Yun Han

6/10 Okay

Lepani

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hamish Watts General Manager on 30 Dec,2022
Dear Lepani, Thank you for making Hilton Kuching your hotel of choice during your most recent trip. However, we regret noticing that you have not enjoyed your stay to the fullest. Please do reach out to us directly and let us know how we can improve the experience we offer. We hope that we will get another opportunity to welcome you again soon.

10/10 Excellent

TENG TENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, within walking distance to food and amenities
Response from Hamish Watts General Manager on 20 Dec,2022
Dear Teng, We are elated to receive your kind words and learn that you enjoyed your most recent stay and found our proximity to nearby attractions to your kind preference. We look forward to welcoming you again soon!

8/10 Good

Bo Chuan John

10/10 Excellent

Philip

Stayed 1 night in Nov 2022

4/10 Poor

ROBERT JAGANATHAN, SINGAPORE

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
In room dining - no one picked up the call even at around 9 PM. Tried many times in vain. The hotel looks rundown and the front door latch wasalmost coming off. Not the Hilton class of hotel.
Stayed 1 night in Nov 2022

6/10 Okay

Alison

Disliked: Property conditions & facilities
I struggled to choose a hotel in Kuching And chose this one despite renovation work which is going on (I didn’t hear much noise) It’s pretty shabby and certainly needs work - carpets and paintwork stained Staff friendly but not v professional, not what we would have expected in US or Europe Having said that I enjoyed my stay, relaxing and a great view and location Given the low price and the lack of alternatives I would stay here again
Stayed 2 nights in Oct 2022
Response from Hamish Watts General Manager on 1 Nov,2022
Dear Alison, Thank you for making Hilton Kuching your hotel of choice during your most recent trip. We sincerely admire your understanding on the currently undergoing renovation work. Kindly be assured that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Rooms are rather dated but renovations are underway. Otherwise a very comfortable stay, reception staff very helpful
Stayed 2 nights in Oct 2022
Response from Hamish Watts General Manager on 12 Oct,2022
Dear John, Thank you for taking your invaluable time to share your generous feedback with us. We are delighted to learn that you have enjoyed your time with us, and we highly admire your understanding on the undergoing renovation project. Please be informed that we will be showcasing a brand-new experience in the near future. We look forward to welcoming you again soon.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
We were given a room with river view which we very much appreciated. Hotel is in good location and easy access to river front for morning walk. As it's one of the older hotels there's no denying it's aging with old carpets and mouldy grout. Other than that services and cleanliness are up to expectations.
Stayed 3 nights in Jul 2022
Response from Hamish Watts General Manager on 10 Aug,2022
Dear Pauline, Thank you for making Hilton Kuching your hotel of choice during your most recent visit. We hope to welcome you again soon.

6/10 Okay

HARIKRISHNAN

Liked: Staff & service
Overall fine experience
The room facilities and bed were clean and good. I had good sleep. I had river view which is very nice. The breakfast was very good with many choices. The staffs were very friendly and nice. Only drawback is the bathroom, looks old furnishing and some parts does not look clean enough. Feel discomfort during my time in the bathroom. The bathroom amenities could have been 5 star standard. The pool is OK.
Stayed 4 nights in Jul 2022
Response from Hamish Watts General Manager on 10 Aug,2022
Dear Harikrishnan, We are delighted to have your kind feedback on your stay at Hilton Kuching. Kindly be assured, we have shared your helpful comments regarding the bathrooms with our team to investigate and improve. We look forward to welcoming you again soon.

2/10 Terrible

Quanqiang

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed stay
Sorry to say, it was most disappointed stay with Hilton brand hotel so far. No hot water around 8 am for my two days stay there, 28-29 Jun 2022. Feedbacked to front desk staff on the first day, nothing happened at all. The bathroom was very dirty and tower was in grey colour. I don’t want to waste time to list all disappointments. The hotel management needs to do his work.
Stayed 2 nights in Jun 2022
Response from Hamish Watts General Manager on 10 Aug,2022
Dear Quanqiang, Thank you for your invaluable feedback. We regret to learn your experience at Hilton Kuching was below your expectations. Please be assured that we have shared your detailed review with our team to investigate and address. We hope to welcome you again soon.

6/10 Okay

Hock Lee

Stayed 3 nights in Jun 2022
Response from Hamish Watts General Manager on 10 Aug,2022
Dear Hock Lee, Thank you for your feedback. Please feel free to reach us out and let us know what factors we can improve. We hope we'll have the opportunity to welcome you again with a better experience.

6/10 Okay

Kwai hwa

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Rebecca

Travelled with family
Liked: Room comfort
Great location... A little faded
5D4N at Hilton Kuching from Johor. The location is superb right by the river at one end of the waterfront, breakfast was pretty decent with a reasonable amount of choice and friendly service. Our rooms (12th floor) were spacious and included a sitting room which was a real bonus. The rooms were generally clean but some areas need more maintenance such as the trim in the bathrooms. The biggest issue was that we had to queue for over an hour in a crowded lobby in order to check in on our arrival. There was no system or organisation and the whole process was painfully slow (even taking into account SOPs and the fact that the lobby was undergoing refurbishment). The hotel really needs to work out a better system for this in busier periods. Otherwise, very pleasant and will consider on next visit.
Stayed 4 nights in Dec 2021

8/10 Good

Syarah Syaza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was helpfull. Room is clean. Breakfast too little choices, not worth it too expensive
Stayed 1 night in Dec 2021

8/10 Good

CP

Business traveller
Room condition was old & should refurbish especially toilet room. Parking need to pay even room guest?? Will not my 1st choice to stay in Kuching next trip.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
great sarawak river view
check in was great although the room that i booked (river facing) was not available, in the Hotels.com river facing room is more expensive, but the receptionist has upgrade my room with complimentary breakfast. The downside is i found there’s a blood stain on the bed sheet, but o found out during the next morning
Stayed 1 night in Nov 2021
Response from Hamish Watts on 6 Jan,2022
Dear valued guest, Thank you for leaving us a rating & your feedback. I truly apologise for the shortfalls in our services. Please be assured that your feedback has been duly noted. Nevertheless, we look forward to welcoming you back again soon for a much-improved experience. Yours truly, Hamish Watts General Manager

8/10 Good

Hany

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2021

8/10 Good

MisterWSTan, Kuching , Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
It maybe the best hotel in this little city of Kuching . I still remember when it commenced the operation in year 1988 , l was still a teenager but only get to stay in this Hotel Hilton at thirty-two years later . Remain excellent !
Stayed 1 night in Oct 2020
Response from Hamish Watts on 7 Oct,2020
Dear MisterWSTan, Thank you for leaving us a great review. I'm thrilled that you'd regard Hilton Kuching to be the best hotel in the city and it's wonderful to know that we've also successfully maintained our high standards three decades later! When we can safely travel again, I look forward to welcoming you back for another stay! At Your Service, Hamish Watts General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Quite old facilities and need for upgrade consideration. My room's bathroom had a water stagnant on the floor. Onwards I had to clean myself in the bathtub by using a pail and dipper. Not enough shower gel. Please bring your own.
Stayed 7 nights in Sep 2020
Response from Hamish Watts on 29 Sept,2020
Dear Valued Guest, Thank you for leaving us a review. I hope you've had a pleasant overall stay at Hilton. However, rest assured your constructive feedback on our amenities and service shortfalls is much appreciated and duly noted. We apologise for these shortcomings and will be reviewing them with our management and team for service refinement. I look forward to welcoming you back for a renewed and much-improved experience. At Your Service, Hamish Watts General Manager

10/10 Excellent

MOHD DZULKARNAIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hilton Hotel
Nice and comfy.
Stayed 1 night in Sep 2020
Response from Hamish Watts on 29 Sept,2020
Dear MOHD DZULKARNAIN, Thank you for leaving us a fantastic rating and review! I'm pleased to know that you've had a comfortable stay at Hilton Kuching. We look forward to hosting you again hopefully soon! At Your Service, Hamish Watts General Manager

10/10 Excellent

haziaah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view n service
Stayed 1 night in Sep 2020
Response from Hamish Watts on 25 Sept,2020
Dear haziaah, Thank you for leaving us a great review. I'm pleased to hear you've enjoyed your stay at Hilton Kuching. Good to know that our tip-top service stood out to you too! Looking forward to welcoming you back soon! At Your Service, Hamish Watts General Manager

10/10 Excellent

SINNASAMY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & Safe Stay
Good experience staying at Hilton Kuching. The hotel management applies proper cleanliness and safety precaution sanitizing during the pandemic time.
Stayed 4 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Hamish Watts on 15 Jul,2020
Dear Valued Guest, Thank you for leaving us a great rating. I hope it was a pleasant stay for you at Hilton Kuching and I look forward to welcoming you back—hopefully soon! At Your Service, Hamish Watts General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience is very good, comfortable bed and room is spacious. Would be nice if the bathroom is refurbished as it is quite old
Stayed 2 nights in Mar 2020
Response from Hamish Watts on 10 Mar,2020
Dear Steven, Thank you for leaving us with a splendid review. I am pleased that you find your stay here pleasant. Glad you liked everything that was provided for you. I look forward to welcoming you back to stay with us again soon. At Your Service, Hamish Watts General Manager