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Reviews of Yukai Resort Kurobe Unazukionsen Unazuki Grand Hotel

3 out of 5
Yukai Resort Kurobe Unazukionsen Unazuki Grand Hotel
267 Unazuki onsen, Kurobe, Toyama

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 10 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

SEE

Stayed 1 night in Nov 2023

4/10 Poor

Julia Kathleen

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The was absolutely no access to the internet either in the rooms or the public areas. I also was bitten by a bed bug from the extra bedding in the room cupboard. This hotel is fine for family groups and those who like regimented experiences but not for travellers wanting an more memorable onsen experience
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Kyeong hye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave us smoking room although we booked non-smoking room. We asked to change the room as my partner has asthma but they kept saying that there is no room available. In the end, they changed our room but it took manager to come to check and there was no apology.
Stayed 1 night in Nov 2020

10/10 Excellent

YuChen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has everything you need.
Staff is very friendly and helpful. Room is big. Onsen is good. Buffet breakfast and dinner are all good. Super NESs are free for use. A big monga room and kids play area make my children happy. I will come back here again.
Stayed 1 night in Oct 2019

8/10 Good

ANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility with adequate amenities. Short distance from the train station, staff were friendly but limited with English. Breakfast & diner consisted just enough amount of Japanese healthy dishes but non beef dishes. Love the alcohol perk. The room well equipped & clean. Overall, satisfied with my one night stay.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Japanese hospitality! Very nice and clean hotel
Stayed 1 night in Apr 2019

6/10 Okay

suzuki

Liked: Cleanliness
A receptionist needs additional training for guests.
Stayed 1 night in Oct 2018

6/10 Okay

Yeonji

Liked: Cleanliness
Disliked: Property conditions & facilities
우나즈키온천에 다른 선택지를 찾아봐야지..
방은 깨끗하게 리노베이션 되었지만 잠자리가 편안하진 않았다. 난방으로 건조하고 바람소리 같은 소음에 시달림. 고장난 부분들이 많다.-엘리베이터, 개수대, 샤워기 등등 식사에 만족도 떨어짐- 장소의 분위기도 번잡스럽고 뷔페에 딱 맛있는 음식이 없다.
Stayed 1 night in Dec 2023

8/10 Good

MAKOTO

Liked: Staff & service
Disliked: Property conditions & facilities
設備は相応に古いですが、食事は満足です。チェックアウトがゆっくりなのもありがたかったです。
Stayed 1 night in Nov 2023

10/10 Excellent

KENTAROU

Stayed 1 night in Nov 2023

2/10 Terrible

???

Travelled with family
Disliked: Amenities
三連休に2泊しましたが、朝食、夕食ともバイキングの内容が全く一緒。 館内は古いのは仕方ないとして、部屋にはほこり、チェックアウトは自動精算機でと知らないところにきちんとした説明なし。 支払いを済ませ鍵をスタッフの方に渡しても受け取りはしてくれましたが、挨拶なし。 これまで色々なホテルを利用しましたが、朝会ってもおはようございますの挨拶もなく、驚きました。特に男性のスタッフさんがそうでした。ホテルのホスピタリティは？と感じました。
Stayed 2 nights in Nov 2023

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近くて、広々としています。 温泉も気持ちよくて、景色がいい感じの露天風呂が気に入りました。 食事も種類が豊富で、味も美味しい料理がそろったバイキングで、楽しめました。 別館にされると食堂を通ってロビーや温泉に行かないといけないので、そっちだと嫌でしたが、本館でよかったです。
Stayed 1 night in Sep 2023

2/10 Terrible

アキノリ

Travelled with family
Disliked: Cleanliness, property conditions & facilities
リピートしようとは思わない。
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
客室に古さ感じる。。
大人２人、子供小学生１人で和室で宿泊しました。 客室が古さがあり、カビくさかった。 価格と見合ってないように感じた。 バイキング料理があまり美味しく感じ無かった。
Stayed 1 night in Aug 2022

6/10 Okay

YASUHISA

Stayed 1 night in Jul 2022

8/10 Good

KAORU

Stayed 1 night in Jun 2022

10/10 Excellent

DAIRIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

ゆたか

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂が良かった。 サウナも良かった。 但し、サウナに入る都度入る水風呂が非常に狭い。
Stayed 1 night in May 2022

8/10 Good

yasuhisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Michiko

Stayed 1 night in Nov 2021

8/10 Good

Kimiko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
コロナ対策もされてます　満室の日でしたがそれぞれ施設にあるものの利用に関しては問題なかったです
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
もう少し清掃に心がけたらどうでしょうかね！
トイレにお手拭きが置いてない（タオルが付いていなく不便） 建具の桟に埃が溜まっている。 網戸は埃だらけ（全くと言っていいほど掃除がされてない様子） エレベータの中の端の方が埃だらけ
Stayed 2 nights in Oct 2021

6/10 Okay

カオル

Travelled with group
Disliked: Property conditions & facilities
照明のセンサーの音が少々うるさかった。 冷蔵庫は常にスイッチを入れとく必要はないのではないか？入室時に入れるよう説明なり本体に注意書きしておけばエコになるのではないか？
Stayed 1 night in Oct 2021

10/10 Excellent

ゆきこ

Stayed 1 night in Oct 2021

10/10 Excellent

shougo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
カミソリがあれば良かった
内容は概ね満足ですが、ヒゲ剃りのカミソリがなかったように思う。自分の見落しかもしれません。電気カミソリは持参したが、カミソリの方が綺麗に剃れる。
Stayed 1 night in Oct 2021

8/10 Good

Nanae

Travelled with family
Liked: Cleanliness, amenities
お部屋に浴衣がなかった。勝手に浴衣置き場から持って行かないといけないようだが、チェックインの時説明がなかったので困った。 慌ててバスタオルを見失って、余分に1枚借りたら、330円請求された。 コロナ禍の今、使ってないからと返却するのをためらったのだけど、お構い無しに返せば良かったのかな。
Stayed 1 night in Sep 2021

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

katsuhiko

Stayed 1 night in Jul 2021

10/10 Excellent

masakazu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉は大変満足しました。
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タバコ🚬吸える部屋で良かった
Stayed 1 night in Apr 2021

4/10 Poor

RUI

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
従業員の中国人が酷かった
部屋は綺麗でしたが、カビ臭く、エアコン効かず暑くて酷かったです。 従業員の方は丁寧でとても良かったと思います。 お風呂もとても綺麗で、広かったので最高でした！！！ ･･･が。従業員の中国人？の女の子3人がまるで家の様に我が物顔で洗面台の前を占拠し、パンツ一丁でドライヤーするわ、顔のお手入れするわ、ティッシュでめちゃくちゃだわ、で最悪。 他のお客さんが、ドライヤーもせず帰って行く程。酷かったです
Stayed 1 night in Aug 2020

8/10 Good

Kazuhiko

Travelled with family
Liked: Cleanliness, room comfort
家族で来るにはピッタリ
清潔な部屋、大浴場、様々なゲーム機器、豊富なマンガライブラリ、カラオケなど雨でもファミリーを飽きさせません。
Stayed 1 night in Mar 2020

10/10 Excellent

Man Ho

Stayed 1 night in Oct 2019

8/10 Good

HIROSHI

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
清潔維持を心掛けてほしい
部屋は普通にきれいでしたが、レストランの清潔度はかなり気になりました。テーブルや椅子に細かい食残が落ちていたり、翌朝にはテーブルの下におそらく前夜の利用者のれんげやウエットティッシュが落ちていました。おそらくレストランの掃除はかなり手抜きです。料理はおいしかったですよ。
Stayed 1 night in Mar 2020

8/10 Good

MIKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
予約と違う‼️
禁煙、川側で予約したのに、部屋はたばこ臭く、町側の部屋でしたよ。何故か⁉️ ホテルとhotel s.comのどちらのミスですか？ 納得出来ません‼️ ホテル内は食事もお風呂も良かったです。 夕食にますの寿司とかも出たので。
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
夕食前に、無料でカラオケが夫婦で楽しめました。
Stayed 1 night in Jan 2020

8/10 Good

Kaori

Liked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Affordable price but don't expect too much
A big chain hotel, good for family stay as they have many children playgrounds. My room was quite old. I also booked a non smoking room but the smoke smell was very strong, the cleaning did not remove the smoke scent.
Stayed 1 night in Aug 2019

10/10 Excellent

yasushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かったです。
宿自体は良かったのですが、付近の商店街等が寂れ過ぎてました。
Stayed 1 night in Jul 2019

8/10 Good

Yip Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
較舊之旅店，但價格相宜補番數。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
在車站行5分鐘便到很方便，酒店一泊二食都是自助餐形式都很豐富，不過附近很少商店和食店，最好自己買定D食物。
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2019

8/10 Good

gaetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel Staff on 15 Apr,2019
Thank you very much for using Yukai Resort this time. Are you satisfied with it? We are waiting for the use of Yukai resort group again from all employees.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Hotel Staff on 15 Apr,2019
Thank you very much for using Yukai Resort this time. Are you satisfied with it? We are waiting for the use of Yukai resort group again from all employees.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
ふふふ
床の間にゴミ箱があったり、床がきしんだり、空調が今ひとつでしたが、雪だるま⛄や甘酒など季節を感じ親子3人のんびりゆっくりでき満足しました。
Stayed 1 night in Jan 2019
Response from ホテルスタッフ on 1 Mar,2019
この度はご迷惑をおかけし、大変申し訳ありませんでした。 お客様にご満足いただけるよう、サービスの向上に努めてまいります。 貴重なご意見ありがとうございました。

6/10 Okay

Daisuke

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018