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Reviews of Friends Beach Hotel

3 out of 5
Friends Beach Hotel
Jalan Pariwisata Pantai Kuta, Nusa Tenggara Barat, Kuta, Lombok

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 10 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

DEVANG

Stayed 2 nights in Mar 2024

2/10 Terrible

Josh

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Mould everywhere and dirty rooms
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell whole
1. Asked staff to clean the room. It wasn’t done. They forgot !! 2. The front desk was left unattended all the time with all the room keys out. Anybody could take them and go into your room while you where out. 3. Very Dirty. 4. The pool was a whomp
Stayed 2 nights in Feb 2023
Response from Erwin on 1 Apr,2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staff were lovely. Room and location good but unfortunately no pool which was a must for us
Stayed 5 nights in Jul 2019
Response from Erwin on 23 Jul,2019
Thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to the beach but need to improve room facilities
Stayed 3 nights in Dec 2018
Response from Erwin on 3 Jan,2019
Thank you for your review

6/10 Okay

Anna, Malaysia

Liked: Cleanliness, staff & service, room comfort
Nice to stay
Everything about the room is fine. Quite large room and comfortable. Very near to the beautiful kuta beach.But the breakfast is very limited and doesnt suit my taste bud.
Stayed 1 night in Jul 2018
Response from Erwin on 30 Aug,2018
Dear Anna,Ms Thank you for your review and this will make us better in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super-friendly staff, great location
The name of the hotel is very suiting because they really make you feel like family! When I first arrived I didn't have a converter to charge my phone so the person working there took me on his moto to a store to buy one.
Stayed 1 night in Jun 2018
Response from Erwin on 12 Jul,2018
Thank you for your good review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit pricey with good potential
Slightly unfinished feel to the place. Overall quite nice though room rate quite pricey for what it is.
Stayed 2 nights in Jun 2018
Response from Erwin on 3 Jul,2018
Thank you for your review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amzing place to stay.
Stayed 2 nights in Jun 2017
Thank you for your good comment

8/10 Good

Leslie

Liked: Staff & service
Beach view stay
General location is in close proximity to the beach, and slightly off from the busy streets of bars and bistro - Perfect for a quiet stay. The hotel has friendly service staffs that are helpful, and room is generally clean and well maintain. Hotel staffs are helpful at arranging transportation and bike rental. Huge help there! Breakfast selection is rather limited, but you could always go for something else along the main street.
Thank you for your comment

8/10 Good

han, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
great location and service provided. but there is no not water. everything else is all fine and good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel staff very well, greeting in every where, exellent service, this hotel has a wonderful view of kuta beach and hills arround that, i like that rooftop, you can see the wonderfull view, Very easy to get the transportation such as motor cycle, transport to airport, laundry with cheapest rate.... But the choise of breakfast very limited i hope soon this hotel can give the another choise of b'fast. Thank you very much family beach hotel i hope one day i can go there again.
Wonderful view from balcony of my room...
Response from Yadi on 6 Jun,2017
Thank you for your comment

6/10 Okay

Abdullah

4/10 Poor

Hugh

Disliked: Room comfort
Left halfway through our booking
Close to the beach but somewhat of a wasteland between. Didn't get the front room that was booked (at extra cost). Didn't get the bed arrangement that was booked. No soap!
Response from reef on 13 Nov,2016
Dear Guest Thank you for your kind rivew ,

10/10 Excellent

Line

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bien
Très bien situé, près de la plage et des restaurants
Stayed 3 nights in Jun 2023
Response from Erwin on 8 Jun,2023
Thank you for your good review

6/10 Okay

Dennis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Besviken
Bilderna ljög. Ingen pool nu när vi var där och stranden som ligger nedanför är helt tom. Är i kuta Lombok rekommenderar jag huvudgatan där det händer lite mer.
Stayed 2 nights in Mar 2019
Response from Erwin on 29 Mar,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Naja
CheckIn ohne Probleme Koffer wurden auf das Zimmer getragen. Auf den ersten Blick wirkte alles ordentlich und sauber, jedoch hatten wir das Gefühl, dass die Bettlagen sehr nach Salz rochen. Unsere Vermutung wurde am zweiten Tag bestätigt, da wir sahen wie die Servicekräfte die Wäsche im Freien zum Trocknen aufgehängt haben. Das Bad mehr als einfach. Recht dunkel, Dusche hatte nicht mal einen Duschvorhang oder Ähnliches. Die Toilette haben wir erstmal selbst mit einem Desinfektionsmittel desinfiziert. Für zwei Nächte, wenn man keine zu hohen Ansprüche hat und sich mit dem Einfachsteb zufrieden gibt, geht es schon.
Stayed 2 nights in Aug 2018
Response from Erwin on 16 Aug,2018
Dear Naja Thank you for your review, we will provide better service in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大，也乾淨，除了沒有吹風機這點都很棒，飯店位於KUTA BEACH進來後的右手邊快到底的地方，也是KUTA BEACH海岸線最前排，服務人員每個都很親切，進出都會打招呼，原定機場接送的司機很可惡的沒來，緊急請飯店幫忙，連保全都出動載我們去機場，當然有給錢並且給平時更多一點的費用
Stayed 2 nights in Jul 2018
Response from Erwin on 25 Jul,2018
Thank you for your review

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell!
Fint hotell med bra läge! Vänlig personal och god frukost. Lugnt och skönt område.
Stayed 1 night in Jan 2018
Response from Erwin on 13 Feb,2018
Thank you for your review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
thank you for your review

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lombokin paras
Kaikki toimii ja henkilökunta tekee pyynnöstä mitä tahansa keksitkin pyytää
Stayed 4 nights in Nov 2017
Thank you for your review

8/10 Good

Menno, Nijmegen

Liked: Staff & service, property conditions & facilities, room comfort
Leuk hotel, goede sfeer, aan strand
We kregen een gratis upgrade van onze kamer, terras met zeezicht. Leuk personeel, erg eerlijk en behulpzaam bijvoorbeeld met het regelen van activiteiten of vervoer.
Stayed 3 nights in Oct 2017
Response from Erwin on 7 Nov,2017
Thank you for your good review

6/10 Okay

David, Sweden

Pretty good
Better and cleaner than ur standard room for this price! Would recommend! But almost or no wifi!!! very very pooor internet!...and poor poor and small breakfast...
Stayed 1 night in Sep 2017
Response from Erwin on 7 Nov,2017
Thank you for your review,we are already fix the internet

6/10 Okay

henrik

Liked: Cleanliness, staff & service
Disliked: Room comfort
En del byggearbejde i gang på hotellet. Kuta bedst for surfers. Ikke en badestrand. Kuta er ved at blive bygget op så en del arbejde på strandsiden af byen
Stayed 1 night in Jul 2017
We apologize for all this

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfatorio
Thank you for your comment

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Giuseppe, Albenga Liguria

Disliked: Cleanliness, staff & service, property conditions & facilities
Posizione e struttura ottimi. Servizi carenti.
E' uno dei soli 5 alberghi di fronte alla spiaggia di Kuta Lombok. Struttura moderna con vista su tutta la baia e giardino tropicale interno. Purtroppo il bagno, anche se ampio, manca di appigli per appendere gli indumenti, la doccia consiste solo nello spruzzatore senza base per limitare l'acqua che viene spruzzata. Tutto il bagno rimane dunque col pavimento sempre bagnato. Il lavabo e' quasi sempre otturato. Inoltre i servizi di pulizia sono carenti. In 4 giorni una sola volta e' stata fatta pulizia con ricambio delle lenzuola. Consiglio tuttavia questo albergo in quanto i difetti indicati sono eliminabili se si insiste con la direzione. Da questo albergo si possono raggiungere in 10-15 chilometri le spiagge piu' belle di Lombok

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bra service med tråkigt närområde
Family Beach Hotel var ett hotel med bra standard och bra service. Närområdet i sig var inget att hurra för, men det var ganska generellt för hela Kuta Lombok. Frukosten var gratis, positivt i sig, men ganska snål.