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Reviews of Yunoyado SYOUEI

2.5 out of 5
Yunoyado SYOUEI
128 Nishishinyashiki Kaminocho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 69 out of 84 reviews" "
Rating 8 - Good. 13 out of 84 reviews" "
Rating 6 - Okay. 2 out of 84 reviews" "
Rating 4 - Poor. 0 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Ryokan. A little bit far from the main stress. Staffs are very helpful and friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsens here were nice.
Stayed 3 nights in Mar 2024
Response from The front desk on 1 Apr,2024
Thank you for your revie.! We are happy to hear that you enjoyed our onsen!

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here at the Kyoto Ryokan Shoei. Everything was perfect here was perfect and the staff was exceptional. There was something here for the whole family to enjoy.
Stayed 5 nights in Mar 2024
Response from The front desk on 23 Mar,2024
Thank you very much for your review. We are very happy to hear that you loved your stay with us. And we are glad that you fould there was something special for the whole family to enjoy! We look forward to welcoming you back again.

10/10 Excellent

Mike

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time in 5 years we stayed at this property. It is fantastic. Clean, safe, easy access to pubic transit. Staff is excellent.
Stayed 5 nights in Mar 2024
Response from The front desk on 11 Apr,2024
Thank you for sharing your fantastic feedback! We are delighted to hear that you enjoyed your stay with us. And our staff appreciates your kind words, and we look forward to welcoming you back again!

8/10 Good

Fleur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ryokan Shoei rooms are lovely and bright. The staff are amazing and speak English. I found sleeping on the floor on a thin mattress uncomfortable as I have a neck problem, but they gave me a topper and I was much more comfortable. I had a great massage as well and would recommend. Please note that there are no dining options other than in the hotel and it’s a 8-10 min walk to the train station & one stop from Kyoto Station. which we found slightly inconvenient. But it’s quiet and clean with great facilities, including an onsen.
Stayed 2 nights in Mar 2024
Response from The front desk on 10 Mar,2024
Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that the topper provided was able to make your slee more comfortable. It's great to know that you enjoyed the massage as well. We understand that the limited dining options beyond the hotel and the 8-10 minutes walk to the station may have been a bit inconvenient. However, we are pleasant that you found our facilities quiet, clean, and enjoyed the onsen. Your satisfaction is important to us, and we hope to have the opportunities to welcome you back again in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from The front desk on 10 Mar,2024
Thank you for your review. When you come to Kyoto next time, we hope to see you again!

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very unique experience. The hotel was very clean and the staff were very helpful. It is a little far from the main attractions but there are several buses and a JR station not too far away. Because of the distance you get a quiet residential feel. I would stay here again
Stayed 5 nights in Jan 2024
Response from The front desk on 23 Mar,2024
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay and found our hotel to be clean and helpful staff. We understand that our location may be a bit distance from the main attractions, but we're glad to hear that you appreciated the peaceful atomosphere it provieds. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Siok Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy ryokan accessible by train from Kyoto station and walking. It’s located in a quiet neighborhood, accessible by bus to main shopping streets where Nishiki market and Daimaru are. Reasonably priced ryokan with meal arrangement optional so we need not pay high price for the stay like in some ryokans. However we still chose to have our dinners at the restaurant on-site as the food was nice and priced reasonably. The onsen was great, there were indoor hot pools with jacuzzi, saunas and outdoor pools on the rooftop. Staff at the reception were able to speak English so asking for info is easy.
Response from The front desk on 23 Mar,2024
Thank you for your review! We are thrilled to hear that you enjoyed our baths. Thank you for choosing our ryokan to stay for your wonderful trip to Kyoto. We are looking forward to welcoming you back again.

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Public bath was very nice. Even the showers are on the larger side (I’m 280 pounds and 5’10” and the shower was perfectly fine) The water in the shower was a little inconsistent. It would fluctuate between hotter and colder throughout the shower, but that’s a really minor thing. There was only one staff member at the front desk, and English support was a little inconsistent. I think if they had more than one person working the front desk, that might help. Hotels in Tokyo did that. The hotel is in the middle of a bunch of houses so it can take a bit to get from the station to the hotel. Overall I enjoyed the experience. These are just nitpicks to be aware of.
Stayed 4 nights in Oct 2023

8/10 Good

Charlie

Liked: Staff & service, amenities, property conditions & facilities
The room and staff are wonderful, but the shower curtain was moldy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Terry

Stayed 2 nights in Oct 2023

10/10 Excellent

Kamri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE best Ryokan in Kyoto
Don’t even think about booking somewhere else. THIS IS THE RYOKAN that you need to stay at no hesitation. The onsens were absolutely lovely, great that they have a restaurant attached and close to the train station. It’s a quiet area and the rooms were huge! And the staff OMG everyone is amazing! Truly above and beyond service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leonard

Liked: Staff & service, amenities, property conditions & facilities
Staff was really nice. Truly got a traditional experience!
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in traditional Japanese tatami room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was every bit as good as advertised. The onsen facilities were top notch. Staff was terrific. Our room was cleaned and set every day. Loved our time at Shoei.
Stayed 2 nights in Aug 2023

10/10 Excellent

Trevor

Stayed 2 nights in Jul 2023

10/10 Excellent

Dave

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing public bath house incorporated into the Ryokan! We were a family of 4 (w/ 10yr and 13yr old) and the room was big enough for us to move around. The ryokan is clean with very friendly staff. It’s an 8 minute walk to the nearest train station with easy access to Nijo Castle and the bamboo forest areas.
Stayed 4 nights in Jul 2023

10/10 Excellent

Victor, Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Ryokan was a very good experience. The property was very clean and well maintained. The staff was very kind and helpful at all times. The only negative I see is the lack of action in the area. We had to take the train back to Kyoto Station to go somewhere else to eat or do something fun. Overall a great place to stay!!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At first I was hesitate to book this hotel because it only has 2.5 stars. However, I decided to book it because of the raving Expedia customer rating (9.4/10). I've stayed in this hotel for two nights and I did not regret choosing Kyoto Ryokan Shoei. The lobby, the room, the dining hall and the hot spring are all very clean. I especially love the traditional Japanese style. All staffs are very polite and helpful. The check-in staff even helped me to locate the bus stop going to my sight-seeing destination the next day. It's a big plus that they carry and sell the Kyoto one-day bus pass. The breakfast is nice and cheap (a full course at 1000yen for adult which is just about US$7.5). Room is in regular size but with tatami laid out, you'll need to be creative to lay all luggages on the floor opened. Bathroom is large compared to many other hotels in Japan. Although Expedia doesn't show that this hotel has laundry, it actually has one washer and one dryer located in the lobby ladies' bathroom. I just found out on the day of check out. The hotel is located in a residential area, so there's no shopping within walking distance. However, bus stops and JR station are conveniently located within 5-8 min of walking distance. Overall, I'd rate this hotel a 9.5/10. I took half a point off just because it doesn't advertise laundry and there's only one washer and one dryer for the whole hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Martha

Stayed 2 nights in Jun 2023

8/10 Good

jamie

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Kyra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable! The onsen was very nice as well.
Stayed 2 nights in May 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent small traditional hotel with great staff and restaurant.
Stayed 2 nights in May 2023

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and the room is spacious. The hotel provides water, tea and snacks that are nice. It also provided robes for the onsen. The onsen was great for our first time experience in Japan. The hotel restaurant has great food and very convenient. The kids found it a bit of a walk to the train station but not too bad for adults. The closest convenience store is also a bit of a walk. The one thing that can be improved is the location and amount of washer and dryer (1 each) since it is located in the female washroom. The hotel staff was great and it was easy to communicate in English since they have a translating device. This hotel is highly recommended and gave us the traditional feel of Japan.
Stayed 2 nights in Apr 2023

10/10 Excellent

Patricia

Stayed 1 night in May 2023

8/10 Good

Chad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a ryokan. We did like the onsen and onsite massage. The dinner we ate in the restaurant was also delicious. Our room was lovely, but the futons are very difficult to get used to compared to a western style mattress. It was quite a bit of a walk from the train station to the ryokan with all our luggage, so a shuttle service would have been helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean facility. They provided us with everything we needed. The location is easy to find and just a short distance to the train station. The food at their restaurant is very delicious and not too expensive. We as a family really enjoyed our stay.
Stayed 2 nights in Apr 2023

6/10 Okay

DAPHNE

Stayed 1 night in Apr 2023

10/10 Excellent

Spencer

10/10 Excellent

Liping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan experience with great bath and dinning service. Spacious rooms too. Located inside residential area so slightly longer walk to public transportation and convenient stores.

10/10 Excellent

Hinata

Stayed 1 night in Aug 2022

10/10 Excellent

GRACE P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kyoto experience - live like a local
this was perfect home while in kyoto. it is within a 10 minute walk to the train station. the hotel is spotless, the tatami mats and the service is impeccable. the on site restaurant and the gender specific onsens were added bonus to complete our excellent kyoto experience.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really went above and beyond. The hotel surpassed expectations. Highly recommended.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional. Clean. Great experience.
Traditional. Clean. Great experience. The staff was extremely nice. The massage therapist - only had the female, was amazing and enjoyed the late night hours of the massage to accommodate travelers with a full day. Not close but not too far from transportation/food/shopping. Location appeared to be in a residential part of town so we had to venture out. We utilized the washing and dryer - you may need to hang items even after dryer as it doesn't work the best. But very convenient when traveling!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Very comfortable and clean. Service was exceptional
Stayed 1 night in Jul 2019

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and helpful
Amazing! Super clean, the front desk staff spoke amazing English and was incredibly helpful.
Stayed 1 night in Jun 2019

8/10 Good

Kenny, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great affordable ryokan in Kyoto. There is a bus about 5 min walk that will take you into the city in about 20 mins directly. We arrived a little early and they were very accommodating and let us into the room after they were done cleaning it which I appreciated very much.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this ryokan as we wanted to live the traditional Japanese style hotel. The hotel was very clean, in a good location, and with a big onsen (public bath) right in the facility. By staying here you score two key experiences at once.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night and found it to be a pleasant and relaxing experience. Our room was a comfortable mix of the contemporary and traditional, with high-quality floor bedding and tatami as well as a TV and modern bathroom amenities. The baths were not too crowded, and the open air baths on the second floor were particularly refreshing. We also enjoyed kaiseki at the restaurant and the hospitality of the staff.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff couldn't speak English well... Facing communication problem
Stayed 1 night in Mar 2019

8/10 Good

Bidisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price.
Room was large and spacious. Quite clean. Onsen was OK, expected somewhat better facilities. I feel it was higher priced than should be.
Stayed 1 night in Sep 2018

8/10 Good

Norbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich gebe keine 5 sterne, da das Frühstück nicht gut ist. Im vergleich zu unseren anderen Hotels der Japanreise, hatte dieses Hotel das schwächste Frühstück. Sonst hat uns alles gut gefallen.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ho Yan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good english speaker at reception
Stayed 2 nights in Feb 2024
Response from The front desk on 23 Mar,2024
Thank you for your kind words!

10/10 Excellent

CHANGHYUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저렴한 가격에 료칸을 경험해본 게 너무 좋았습니다. 경험이 좋았어서 다음에도 일본에 가면 료칸에 꼭 묵을 것 같아요~!
Stayed 1 night in Jan 2024

10/10 Excellent

Hee Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
교토역에서는 조금 거리가 있어서 택시이용. 1300엔정도 나왔어요. 로비 컨시어지가 일본인이었는데도 한국어,영어를 너무 잘하셔서 매우 편했어요. 다양한 나라의 사람들이 투숙하였고, 조식이 일본 가정식에 가격도 괜찮아서 만족스러웠습니다! 욕탕이 노천탕도 있어서 1일 2온천 했어요 교통편이 조금 아쉽지만 버스도 가까이있어서 천천히 여행하시며 다양한 교통을 즐긴다면 매우 추천힙니다!
Stayed 2 nights in Jan 2024

10/10 Excellent

Christian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really cosy Ryokan with great Onsen. Would recommend it!