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Reviews of Meldia Stay Omiya KUROMON

3 out of 5
Meldia Stay Omiya KUROMON
327, Shimoichimonji-cho, Kyoto, Kyoto

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 81 reviews" "
Rating 8 - Good. 39 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The location was great as we were off the beaten track and had a good insight into more local Kyoto rather than the key tourist areas. The hotel itself was great but the staff weren’t very personable. The advertised ‘staffed desk’ is probably an overeach as we had to check in and out through an iPad. The room and amenities were very good
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Peter, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a block away from a local market and super markets, massage, hair salon, etc. From time to time they have a front desk representative, but most likely there will be no one there. You must access via a pass code to main entrance and your room. Laundry service was a plus!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was completely different to the reviews on here saying that the check-in procedure was difficult. It couldn't have been any easier for us. So clever and streamlined. The property was fantastic and located in a really nice part of Kyoto. A special mention goes to Brulee Kyoto just around the corner in Sanjo Dori for the best donuts going around! Also, the staff -especially Kae - at the central reception near Kyoto Station were super helpful, going above and beyond to help us with booking onwards ticket. Highly recommended!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Centrally located, quiet, very clean, love the Handy complementary phone. Great value for money.
Stayed 3 nights in Jul 2019

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Great little place to stay a few days
Not your typical hotel as servicing of rooms would only have been the once in three days so for many I'd assume it would be just prior to checking in. That said, the room was tidy and marginally larger than some, but only marginally. There isn't the usual hotel reception but a young woman who let's you in and provides you with the key code for the building and another for the room. She's there to answer any questions should you need any assistance. Checkout is an electronic tablet on the desk when there's no one there which was the case for us. But back to the beginning, Grand Jappening have an office opposite Kyoto station where you can leave your bags prior to getting a lift to your hotel. You can also leave your bags for free at the end of your stay off you intend to do anything before leaving Kyoto. The bus drops you off a short distance and you're then given directions by the driver to the hotel. The hotel is in a lovely area near to a covered walkway but watch out for the many cyclists who never use their bells to warn you of their presence. Nijo station is a short walk away as are many shops and cafes/restaurants. Nijo Castle is nearby. The bed is the most comfortable I've slept in in a long time but the walls are thin. It sounded as if the neighbour was moving furniture late at night until someone else banged on their door. Get earplugs and you'd be fine. And the laundry is free
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in May 2019

8/10 Good

Carina

Liked: Cleanliness
Disliked: Staff & service
The hotel is well located and room has a good size if compared to most Japanese hotels. The check in time is really late and we had a problem with it. You have to do most of the things on your own as they do not have a full time reception. The receptionists assigned to some hours in the evening does not speak good english. There is also no room service. I think is quite expensive for the lack of service offered, but I must confess that in general our stay was good and confortable.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They promise to arrange the shuttle service but Never send me the email Request Cleaning room never do Shower gel finish ask for top up but never done
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Josiah Siew Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price
7 mins walk from station, the lobby doesn't have reception, all you have to do is check in via ipad with the check in number sent to you. The access to your room is password system. All is well just the one bad thing is the check in time is quite late, which is around 4pm.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel chain has a number of branches in Kyoto, I stayed in the Kuromonsanjo branch which is a little closer to the castle, however due to my bad planning I ended up at the Nijo branch upon arrival. At the front door there was a phone which connected directly to head office (these hotels don’t have manned front desks) who was very helpful in explaining how could I get to my hotel and also offered to hold our luggage while we’re sightseeing. Once we located the correct branch they provided me the door code via the same phone system, self-check-in was fairly easy after that. The room was amazing, very modern, spacious for Japanese standards very comfy beds. They had a smart phone in the room for us to use and also USB ports to charge phones without needing a converter. The Kuromonsanjo branch was down a little alleyway but not hard to find, a manageable walk away from Nijo Castle (and the subway station there) bit longer walk to JR Nijo station and also not too far from restaurants on Oike Dori.
Stayed 2 nights in Oct 2018
Response from Japaning Hotel on 9 Jan,2019
Thanks for staying this time at our hotel. It is good to hear that your stay with us was comfortable. We hope that aside from having a good stay at our hotel, you have had a good trip in Kyoto and we look forward to your next visit to our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Convenient and cozy
near subway Gojo station. Supermarket nearby. With free shutter bus. Staff are helper and carrying the luggage for us. Room size is better than most of the budget hotel. Self check-in and check out are quick and easy to use.
Stayed 2 nights in Dec 2018
Response from Japaning Hotel on 17 Dec,2018
Dear guest, Thank you for staying at our hotel. I am glad to hear that you have enjoyed staying at our hotel! We hope to see you again in the near future!

10/10 Excellent

Paul, Southampton UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good communication from hotel explaining every step. Check in was very easy. Room was immaculately clean and had everything that you could need whilst you where there. The free laundry room was an added bonus. Hotel is in a fantastic location and very quiet. Rooms don’t have a view (a brick wall) but that didn’t bother me as I was only sleeping in hotel. I would definitely return to this hotel again.
Stayed 3 nights in Nov 2018
Response from ジャパニングホテル on 25 Nov,2018
Thank you for staying with us at Japaning Hotel. About check-in, if you have any question or problem, please use the phone on the front desk which is available 24 hours. Our staff will help the guests through the phone. Also we have many Japaning Hotel in Kyoto. When you visit Kyoto again, please visit our hotel again. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from ジャパニングホテル on 27 Nov,2018
この度は当ホテルをご利用いただき誠にありがとうございます。また、お客様からの高評価をいただき大変嬉しく思います。お客様のまたのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
New and clean. Very small room but priced accordingly. Automated check-in and check-out: not so easy to follow if you haven't been though a similar process before.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, horrible check-in
Hotel is very nice, and close to many attractions. That being said, their check-in process is atrocious. They say the desk is open from 9am to 6pm, however no one is ever there! They are supposed to send you a code to get in the front door at 4pm, and then another code to check-in on an iPad once you are in. My wife and I didn't receive the code until after 5pm, and then it didn't work! We had to call the hotel multiple to times, eventually getting a very helpful operator who was able to get us in our room. Very disappointing,they want to use self check-in as cost savings, but it doesn't seem to work all that great, as two other groups had the same issues while we were there.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Once you are able to get in, it's a nice hotel.
We arrived shortly before 6pm, and all the staff had already left for the day. The sliding front door requires a passcode, which we did not have, so only by the grace of an exiting patron were we able to enter the building. The only way to check in is via an iPad at the front desk. The iPad asked for a code in order to check in, which I had never received. Luckily my friend used the telephone at the front desk and in Japanese was able to obtain the necessary information to check in. Apparently I was supposed to receive an email with that check-in number. Once we got to our room, we found that there were no washcloths, only a hand towel and bath towel each. After again calling the hotel (via our cell phone since there was no telephone in the room) we found that they did not automatically provide such a towel, and since the staff was already gone for the day there was no way to obtain one. We ended up going to a local 100 yen store and buying a few washcloths to make up the experience. Needless to say, by this point we are pretty frustrated and disappointed at the GRAND JAPANING HOTEL Kuromonsanjo. However, the room was clean and in nice condition, the shower was warm, and the bed was quite comfortable. Once you negotiate the obstacles, it's a nice hotel.
Response from JAPANING HOTEL on 8 May,2018
Thank you for staying at our hotel. We are sorry for our inconvenience, we will try our best to improve our systems and amenities. We have the fixed line phone out side the hotel and the hotel lobby, and we help for 24hours. Any time we will get a hand to anything. Thank you again for your comment and opinion. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋もきれいでとても快適に過ごせました。
Stayed 1 night in Feb 2020
Response from japaning hotel on 14 Mar,2020
ゲスト様、この度は当ホテルをご予約頂きまして誠にありがとうございました。口コミご投稿にお時間を割いていただいたことにも感謝しております。また、お客様が当施設内で快適にお過ごし頂けたようで大変嬉しく思うばかりです。次回京都にお越しの際も、是非当施設をご利用くださいませ。スタッフ一同心よりお待ちしております。

10/10 Excellent

Tino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet stay in Kyoto
M‘s Inn Omiya Kuromon is definitely a recommendable place to stay in Kyoto. It is located in a very quiet neighboorhood, so it will be hard to find open restaurants at night. Very convenient is the free shuttle bus from the M’s Information Center just outside the Kyoto Main Train Station. You can also keep your luggage there or let it send to your hotel but check the timetables before. The staff at the information center was unfortunately super rude and impolite which provided a very bad first impression to us. However, the staff at our hotel was always nice and helpful. Our transportation hub for trains and all buses was the Omiya station which is a 600 meter walk away. It is quite a pain to walk this distance several times. There is another M‘s Inn closer to the station, we would look for a room there next time. However, the station is good because you have direct access to the train to the Arashiyama Bamboo Forest and it is just 2 stations to Karawamachi with many restaurants and access to the Gion area. Our room was small but thats normal in Japan. It was located at the end of the floor so the internet connection was a bit slow which is the only minus. They clean the room just every 3 days which is okay since they change the towels every day if you like. Laundry is for free which is a big plus. However, the dryer needs very much time, so only use this for small laundry. We stayed 5 nights here and slept well. We can definitely recommend this hotel.
Stayed 5 nights in Nov 2019

8/10 Good

yukihiro

Disliked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Takumi

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Sebastien

Liked: Cleanliness, property conditions & facilities, room comfort
good value
Hotel well located in the centre beside Nijo castle and market. Metro station beside to you to train station and sightseeing areas. Staff not very friendly.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいので綺麗でした。
安いですが、清潔で快適でした 難点はフロント業務に時間制限があるので、遅くにチェックインされる方は少し難ありです。他は良いと思います。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
特に不満はありません
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Der Code um ins hotel zu gelangen war falsch und die Rezeption war kaum besetzt. Personal konnte sehr schlecht englisch.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
很好很棒又乾淨服務好 地點還不錯一切都很好
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
休閒之旅住宿好地方
房間整潔乾淨, 附近是住宅區, 所以唔會太嘈. 行1分鐘就到三条通, 有超市小店, 行7-10分鐘有巴士站, 地鐵站到其他景點. 雖然夜晚夠靜, 但小心點行大街到酒店問題不大
Stayed 4 nights in Jun 2019

10/10 Excellent

Jab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

helios

Liked: Cleanliness, staff & service
Disliked: Room comfort
Très bien placé
Bien situé, propre,wifi ok . Par contre aucun rangement ,obligé de se servir dans la valise qui elle , était rangée sous le lit , pas simple !!! Heureusement que nous en avions qu'une !
Stayed 5 nights in Apr 2019

8/10 Good

Kosei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Hana

Travelled with group
Liked: Cleanliness, staff & service
タオル交換を事前に連絡しないといけないことを知らなかったので、もっとわかりやすく案内して欲しかったです。
Stayed 2 nights in Mar 2019

8/10 Good

Pier, Montréal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bien situé avec un marché couvert au coin de la rue et a quelques rue du métro et du château. Nous avons aussi apprécié le service de navette et de buanderie
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check out 時のタブレットが電源切れ
日本人のスタッフに、夜 check out の方法を尋ねたら、カウンターのタブレットに触れてから 必要な項目を入力するように言われた。朝になるとタブレットの電源が入っていなくて、処理できずにそのまま出た。後に続く外国人も困っていた。
Stayed 1 night in Mar 2019

8/10 Good

KAORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
すごくよかったです。
Stayed 1 night in Mar 2019