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Reviews of Westotel Nantes Atlantique

4 out of 5
Westotel Nantes Atlantique
34, Rue De La Vriere, La Chapelle-sur-Erdre, Loire-Atlantique

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 383 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

david

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a car. Not sure how convenient would be if only public transport to get into Nantes which is 9.2 k away. Lovely conference hotel. Staff fab and room lovely. Only niggle would be only access room from 4.00 pm but you can use the pool so only little niggle. Breakfast would be nice if set up rather than large round table where you have to get your own cutlery and food on a tray but again just a small niggle
Stayed 4 nights in Sep 2023
Response from LG on 13 Oct,2023
Dear guest, We have been informed of your excellent rating following your stay at the Westotel Nantes Atlantique ****. The whole team is delighted to read that you enjoyed your stay in our establishment. As far as our location is concerned, we are close to the Paris and Rennes motorways, at the entrance to the town of La Chapelle sur Erdre. We are also close to shops within walking distance of the hotel. If you'd like to be in the centre of Nantes, we're just a 20-minute drive north of the city centre. Your satisfaction is our priority. We hope to have the pleasure of seeing you again in our establishment.The reception

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel
This hotel is very comfortable. The rooms are a good size and the beds are comfortable. The location is such that a car is a necessity.
Stayed 1 night in Sep 2023
Response from LG on 21 Sept,2023
Dear Customer, What a pleasure to read your satisfaction. Thank you for taking the time to share your experience. We look forward to seeing you again during your next stay in the region. Yours sincerely, Reception

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LG on 21 Sept,2023
Cher Monsieur, Nous avons pris connaissance de votre belle notation suite à votre séjour au Westotel Nantes Atlantique ****. Toute l'équipe est ravie de lire que vous avez apprécié ce moment passé dans notre établissement. Nous espérons avoir le plaisir de vous revoir lors de votre prochain séjour dans la région. Sincères salutations, La Réception

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and friendly which always helps your stay
Stayed 1 night in Oct 2022

2/10 Terrible

Jamshed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in experience was terrible as the reception staff made us feel unwelcome, as per policy they have to take deposit but online it does NOT mention credit card! We have a normal bank card, But staff assumed that we don’t want to pay the deposit and in front other guest they asked us to leave the hotel. It is very embarrassing. Finally they accepted our bank card but the receptionist was so confused who check-in us in and told us the card is not working, he didn’t even inserted the card in the correct machine! I am a hotel reception manager I understand the hotel policy but here at Westotel Staff need some serious customer service training. Over all the hotel is great, room was newly refurbished, free car park. Restaurant & Bar super expensive!
Stayed 2 nights in Aug 2022

8/10 Good

Charli

Stayed 9 nights in Aug 2022

10/10 Excellent

John Itafemeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool and the surrounding amenities is good and makes for good holidaying.
Stayed 14 nights in Jul 2022

8/10 Good

Dr. Sergio

Travelled with partner
Liked: Staff & service, amenities
Great, will be back.
Stayed 1 night in Jul 2022

10/10 Excellent

Expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel restaurant? Yes
Modern well designed new bath. Clean crisp sheets. The hotel restaurant was a good value for the dinner They also have a gym
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Crystal

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, good pool, good restaurant
Excellent spacious room. Pool is of good size. The restaurant serves delicious dinner set at reasonable price. Will highly recommend this hotel.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very clean and comfy room, and friendly staff who were super helpful. We have also ordered dinner, unfortunately both were very salty and quite expensive for what it is...
Stayed 2 nights in Dec 2020

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Awful service and condition of the hotel
The staff was kinda rude. My room was awful but the bed was okay. Cleaning staff was amazing. Reception staff - unprofessional
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from La Direction on 10 Apr,2020
Cher Client, nous restons dans l'attente de votre contact pour comprendre les motifs de votre insatisfaction. Vous satisfaire est notre priorité ! Laissez nous une chance de vous reconquérir pour un prochain séjour à la nantaise, très cordialement,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, convenient for supeerchargers. Restaurant good, outdoor seating by pool to eat or drink
Stayed 1 night in Sep 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Lorna

Disliked: Property conditions & facilities, room comfort
Average
Hotel outwardly ok. Rooms dated, strange smell, didn’t feel entirely comfortable with the cleanliness. Found hair showing through bottom sheet. Not good enough for a hotel of this supposed class. Stayed due to Tesla superchargers.
Stayed 1 night in Sep 2019

10/10 Excellent

mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Susana E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing. Size of room exceptional. Everything from linens to reception were outstanding. Having a frig was great. The only negative was not being able to stay longer.
Stayed 1 night in Aug 2019

8/10 Good

Marie and Frank

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Really good family suite
Stayed 3 nights in Jul 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent Hotel
Great place to stay. Great set up and everything you need. Food excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Andrew, Clare, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and spacious
Stayed here while travelling from the south of france to the ferry port in cherbourg. After 500miles/8 hours on travelling, this hotel was perfect to regenerate. Clean, spacious, comfort. Would highly recommend in a heartbeat
Stayed 1 night in Jun 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fail
Wonderful reception staff and a great garden suite ! Good facilities and the food in the restaurant was extremely good and staff well trained and friendly I was impressed 😊 but returning to the same restaurant for my breakfast I was only offered a tiny side plate for my cooked breakfast ! This is absolutely useless for the job I requested a dinner plate that I had the night before but was refused and told to use 2or 3 side plates ! I said this was unacceptable as would be duck on 1 plate and orange sauce on another! I was told that larger plates where not available for breakfast so I left without eating ! I would not return for this reason and that the bar was extraordinarily expensive €21.00 for a double Jack Daniels & Coke 😡
Stayed 1 night in Jun 2019

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the stay
Very affordable stay at a quality hotel. Stopped over on our drive to Portugal. Lots of parking and a nice lounge. Very comfortable bar area and a restaurant. We chose not to eat at the restaurant due to a limited menu and steep price.
Stayed 1 night in Jul 2019

6/10 Okay

Philipp, Vancouver

Business traveller
Liked: Cleanliness
Accueil impersonnel, un système électronique ferait tout aussi bien l’affaIre. Le petit-déjeuner se termine à 9 h 30, ce qui est tôt pour un hôtel dédié à la relaxation. Assignement d’une chambre pour handicapés alors que l’on n’a rien demandé, cela peut être vexant. Le menu du restaurant laisse présager beaucoup plus que ce qui est donné à goûter ; au mieux la cuisine est insipide. La literie n’est pas de première qualité, surtout les draps. Il est certain que je n’aurai aucun désir de retourner dans cet établissement si je dois repasser par Nantes.
Stayed 1 night in Jun 2019

6/10 Okay

Rami

Liked: Property conditions & facilities
Not bad but not a 4*
There was no hot water and the hotel is simply overrated
Stayed 1 night in Jun 2019

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities within hotel top class.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

R, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, clean hotel. Balcony is a plus. Good location, nice staff.
Stayed 1 night in Sep 2018

10/10 Excellent

Declan

Good stay in Nantes
Nice hotel in convenient location for exploring Nantes and surrounding area. Room well equipped and comfortable. Pool area could do with a shower to rinse off after swim.
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Chris

Family stay
3 nights stay in August with the family. Kids loved the pool, heated and can be outdoors/indoors with a roof that slides away. You will just about manage to get a sun bed if you are down by the pool by 10.30. Very comfortable as well. No snack bar or anywhere to eat other that the main restaurant which was a let down. Reception was very welcoming and rooms comfortable and clean.
Stayed 3 nights in Aug 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
good but busy
very nice hotel but very busy and could not find a relaxer chair in the pool area
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great facilities. Lovely pool and decent restaurant. Great beds.
Stayed 3 nights in Jul 2018

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

michel, spain

Liked: Staff & service, property conditions & facilities, room comfort
Breakfast a bit disappointing....nice room...cleanliness varies....out of the way
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
An enjoyable stay, friendly staff. Bathroom was well adapted for mobility issues.
Stayed 2 nights in Sep 2017