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Reviews of Selina La Paz

3 out of 5
Selina La Paz
Avenida 20 de Octubre, No 2080, Zona Sopocachi, La Paz, La Paz

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Quang, portland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Stayed 1 night in Mar 2024
Response from Selina on 30 Mar,2024
Dear Quang,We are deeply sorry to hear about your disappointing experience during your stay with us. Your feedback is concerning, and we apologize for falling short of your expectations.We sincerely apologize for the dismissive behavior you encountered from our front desk staff. This does not align with our standards of hospitality, and we will address this matter internally to ensure that all guests receive the level of service they deserve.Regarding the room allocation issue, we apologize for any inconvenience caused. We have been informed that you made a complaint about non-compliance with the room and an immediate change was made.We regret any discomfort you experienced during the massage service. Your feedback will be shared with our spa team to ensure that our guests receive the quality service they expect.We understand your disappointment with our services. We will take immediate steps to address the issues raised and improve our guests' experience.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to have you back at Selina in the future.Warm regards,Mariana.

2/10 Terrible

Quang, portland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Stayed 1 night in Mar 2024

4/10 Poor

Quang, portland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Stayed 2 nights in Mar 2024

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hub from which to explore the city, very helpful staff!
Stayed 6 nights in Mar 2024
Response from Selina on 26 Mar,2024
Dear Tom, we're thrilled to hear that you found our location convenient for exploring the city! Our team works hard to provide helpful assistance to our guests, so we're glad to know that you found our staff accommodating. We hope to have the pleasure of hosting you again in the future!Best Regards, Adelaida Experience Team.

10/10 Excellent

Shawn

Stayed 3 nights in Jan 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel close to many of the attractions. Safe area. Easy to organise activities through the hostel. Staff are friendly. Would recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay, especially when I had to spend a lot of my day working remotely! The food at the restaurant was delicious, the room was comfortable, and I loved the souvenirs featuring art by local artists.
Stayed 5 nights in Jul 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved staying here. My room was well designed, and had a nice place to work. The wifi worked great. I loved the cafeteria food and bakery. The area was quiet but right off the main strip. I would say it's a quick walk to the most touristy area, but with the hills nothing is a quick walk. Also it's right next to a badass feminist cafe!
Stayed 1 night in Jan 2023
Response from Selina La Paz Team on 15 Mar,2023
Hello, Charlotte. Thank you for your review!We're very glad you enjoyed your stay with us, a big hug from the Selina La Paz team! :)

10/10 Excellent

Emine, BROOKLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great group of visitors
Stayed 5 nights in Oct 2022

10/10 Excellent

Emine, BROOKLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly atmosphere
Stayed 8 nights in Sep 2022
Response from Selina on 24 Oct,2023
Hello Emine. It was a pleasure having you at the hotel. We will be waiting for you soon. Thank you in advance :)

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Selina in the middle of the week, so didn't have any issues with the noisy nightclub. Selina's own cafe is definitely overpriced and not worth it, so I'd recommend eating somewhere else. Everything else was great - the location is perfect and our room was very comfy. Perfect value as well
Stayed 2 nights in Apr 2022
Response from Selina on 20 Jul,2022
It was a pleasure having you at the hotel. We will be waiting for you soon. We will work to improve on the mentioned aspects. Thank you in advance :)

4/10 Poor

Evan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed for two nights and both nights the club had the music so loud our room was vibrating. Staff was complained to multiple times and they did nothing.so if you don’t like sleeping Selina La Paz is the place for you. Would not recommend
Stayed 2 nights in Jun 2022

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Friendly Staff but some Issues with my room
Selina is usually excellent, unfortunately this time I faced some issues: the heater wasn’t working properly, I wasn’t offered another room neither it was fixed. Portable heaters were not available this time. Internet wasn’t working on my room! I’m a digital nomad, and this is very important. Other than that it was confortable and the staff was friendly.
Stayed 4 nights in Apr 2022

6/10 Okay

ERIC

Business traveller
Liked: Cleanliness
Selina La Paz could have been a decent budget stay, but the constant raves and music in the hotel basement every night made it impossible to sleep, which is generally the most important factor when considering a hotel.
Stayed 9 nights in Oct 2021

8/10 Good

Gerardo

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Óptima relación calidad precio
Excelente hostal, buen desayuno
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Good location
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good dining service
Stayed 1 night in May 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super hotel and staff
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selina never let u down
Good hotel like always Selina
Stayed 1 night in May 2021

10/10 Excellent

Ben, Scottsdale, AZ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple nights before going to Uyuni. Quite liked it, on the border of Sopocachi, the trendiest area in La Paz, lots of restaurants. Had a private room, staff are nice enough, restaurant I thought was a little pricy, especially beer, 25 which is like 3.80 US or so. High for a hostel.
Stayed 2 nights in Mar 2020

8/10 Good

Sem, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good value for money. A little loud, but to be expected with a hostel, so if you don't mind sleeping with earplugs it's all good.
Stayed 1 night in Feb 2020

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your place in La Paz
Feel at home away from home. Hip, central, comfy boutique hostel with lots of activities and add-ons. Staff are lovely and truly service minded, just one episode less so at the cafeteria.
Stayed 1 night in Jan 2020

10/10 Excellent

Suvarup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel vibes with hotel comforts. Allowed us early check in which was awesome. Being in Sopacachi, it is close to a lot of restaurants as well as other places to visit, even one of the telefericos are walkable. The front desk folks are super helpful. They also arrange for a lot of tours if you are interested. The cafe down stairs is very good where not only the hostel folks but even locals hang out.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great location
Great location with everything needed! Good vibes and recommendations of La Paz from the hotel!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Stylish rooms and common areas, attentive and informative stuff, bar and restaurant at the property are good. Convenient location. Would stay again
Stayed 2 nights in Oct 2019
Response from Canela on 21 Oct,2019
Hi Roman! Thank for leaving such a nice review! The Team here at Selina La Paz is thrilled to hear good feedback and we hope to see you soon with your friends :) All the best, Canela Ugalde Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't bother going Restaurant is terrible. Staff don't care
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't bother stay somewhere else. The food here is beyond a joke. They don't have anything in no pizza no hot wings no chocolate croissants. When I eventually ordered a ceasar salad I was giving a bowl of leaves. Pathetic. The full English on the menu comes out with none of the stuff on the menu missing items. We paid on expedia for the included breakfast and we were given the most basic breakfast in the world. You can't choose nothing on the menu. 3 tiny bits of stale bread. Water and a bit of fruit. Not worth the extra money. They should specify on expedia how basic this breakfast is before letting you purchase it. The staff didn't care when I raised my concerns just turned a blind eye. It takes about a decade to be served in the restaurant too. I have stayed in a few selinas and this is by far the worst. Possibly the worst hotel I have ever been to.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Requested a late check and while the main office (in Brasil) understood and accepted, the front desk clerk was not understanding. My flight arrived at 2am where was I going to go at that time...
Stayed 1 night in Oct 2019

6/10 Okay

Elisa

Disliked: Staff & service, room comfort
Cool but not for business
Nice decoration and friendly staff. But at the end of the day it's still a youth hostel, not recommended for a business trip: 1. Street noise AND from the club they have in the basement (why???) working on Fri and Sat, you can here the music on the 6th floor (so I can't imagine the others) 2. Staff is super friendly but unprofessional (they are many but very slow, they forget stuff and are not good at solving problems) 3. Kitchen service is extremely slow, average waiting time for the standard breakfast 30 min
Stayed 13 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great experience at a Selina's hostel. Rooms were comfy, spacious and clean, and staff were very friendly and helpful. Solid wifi and great chill out areas. Would highly recommend.
Stayed 1 night in Sep 2019

10/10 Excellent

Dinesanan, Ottawa, canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean place. Good place to meet people. Staff is very good and accommodating. Will stay there agin.
Stayed 4 nights in Sep 2019

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring the mountains
We used Selina as a base for climbing mountains outside La Paz. Stayed there 3 times, and during the trips we had our luggage stored at Selina at no charge. Very friendly staff at the reception who could remember us every time we came back. Room was a little small, but OK and a great warm shower which was very much needed every time. Wifi was fast enough to allow voice use of WhatsApp. Food service at the cafeteria is somewhat slow.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect private room. Feels like you are staying in a hotel except for no tv in the room. Clean, stylish rooms. We were on the 6th floor so it was very quiet. Hot showers with shampoo etc provided. Great value breakfast! Fast wofi. I stayed with my partner so we weren’t looking for a social aspect so am unable to comment on this perspective. Otherwise a perfect stay :) 10/10
Stayed 2 nights in Jul 2019
Response from Selina La Paz on 9 Oct,2019
Hey there! Thank you for taking your time and leave us such a good review! :) We appreciate your comment. Kind regards!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

MAN WAI THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed on 6th floor. It is very noisy as the common area including the kitchen is at 7th floor. Besides of this area, the overall condition of this hotel is good.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Great location!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this facility. Look no where else. As someone who has stayed in this hostel 2 separate time and i have extended my stay multiple time i would say this is the perfect place to stay. Some of the things i like about this hostel is stable wifi (was very important for me since i work online), nice lounge areas, the cleanliness and the decor, the staff are also really nice. Most of the people that have come to the hostel when i was there have always extended their stay because of how comfortable and convenient the place is. I will definitely stay here whenever i am in La Paz and plan to stay at the other Selina hostels in other countries as well because of the great experience i have received here.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel
+ Brand new hotel + Good food + Good location - Could use some events to bring people together - Some front desk staff more friendly than others
Stayed 1 night in Feb 2019

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Selina La Paz team on 29 Jan,2019
Dear Jacob, Thanks for the excellent rate! Hope to see you soon in Selina La Paz :) Best regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
We stayed in Selina hotel, La Paz, room 104. We have talked to their manager this regarding our stay and raised a couple of issues about the quality of the room and services. But their staff never came back to us. We are disappointed and very unhappy about the room and services we received during the stay. 1. The room we got is completely different from what you advertised on your website. We were promised to get a two-level suite with two double beds. However, we only got a compact room with two twin beds and a bulk bed. We understand that your company does not intent to cheat the customers, but the pictures online are very misleading. 2. No blanket and air dryer in the room. We understand that this is not a high-end hotel, but we are really surprised that you can’t provide these essential accommodies. In addition, the staff at the front desk are really rude and not helpful at all. They don’t even try to help us, have no apology and just said “we don’t offer hair dryer and extra blanket”. One of us was sick because it was cold at night and no extra blanket is provided. 3. No housekeeping services. We stayed here for two nights. But no one came to the room to clean up and replace shower towels. Considering the situation we mentioned, we don’t think we get the quality service we paid for during our stay, especially compared with the counterparts nearby. So we request expedia to refund us one night’s room charge. We hope that we can get a solution soon.
Stayed 2 nights in Dec 2018
Response from Selina La Paz team on 30 Jan,2019
Dear guest, Thank you for letting us know how was your experience in Selina. We apologize for the inconveniences, we took your feedback very seriously and we have our staff members in constant training to avoid this type of situations. We apologize if the room was not to your liking, all our twin rooms are from the hybrid rooms that also become triple or quadruple. We didn't have hair dryers in the private rooms but thanks to the comments of the guests we have already implemented it. About the blanket, I apologize if you did not give it when you asked for it, we have already indicated to the reception staff that they should deliver it when the guest requests it. For housekeeping, daily our staff does the cleaning of the rooms, unless the guest asks them not to do it or asks them to do it later. It would have been better mention this to us the first night to be able to take action, but in our reports we have not registered any guest complaint for lack of cleanliness in a room. Again, I apologize if your experience in Selina was not satisfactory, it's comments like yours what makes us work harder everyday to provide an excellent experience. We just recently opened and we had mistakes but little by little we are improving. We appreciate your comments because they help us a lot.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In 4 months of travelling through South America this was our favourite accommodation. Brand new, spotlessly clean, lovely staff and a great location. Stayed in a double ensuite.
Stayed 2 nights in Dec 2018
Response from Selina La Paz on 26 Dec,2018
Dear Thomas, Thank you very much for leaving us your comment. We are very happy to know that you enjoyed your stay in Selina La Paz. As you know, we have just inaugurated and your opinion helps us a lot. If you return to La Paz we will be waiting for you! Have a great day!

10/10 Excellent

Thilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hostel!
Wow, this place was amazing! Nice bar by the reception, also serves food. I loved that the beds had curtains so you could have some privacy as well. Staff was really friendly, would definitely recommend staying here!
Stayed 2 nights in Aug 2023

10/10 Excellent

Clercio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, quarto duplo bom
Esta na badalada area de Sopocachi, muito proximo a tudo na regiao central e na propria area há diversos restaurantes proximos. Esta em uma area bem segura. O atendimento é excelente no Selina, assim como no restaurante onde os preços sao justos e comida muito boa. Internet funcionou bem em todas as areas do Selina. Recomendo muito o Selina, tudo muito bom.
Stayed 2 nights in Sep 2022
Response from Selina on 24 Oct,2023
Hello Clercio. It was a pleasure having you at the hotel. We will be waiting for you soon. Thank you in advance :)