"This hotel looks fantastic on the website. However, there are many areas that are disappointing:
The rooms are very basic, certainly NOT 4 star! The walls are paper thin… I could even hear someone snoring. Then the rooms above were very noisy.
There is an older waiter in the cafe bar who is totally obnoxious. I ordered a mineral water as I had a strong heartburn and he told me to sit down. After 5 minutes of waiting, in extreme discomfort, I went up and said “sorry but please can I have the water I am in pain?” He told me to sit down again. I did and then he started chatting to a colleague with the bottle on his tray. I went up again and took the bottle off the tray, apologising as I did it. The look he gave me was dreadful… I thought he was going to hit me. He had also been unpleasant when I first arrived at the hotel. He is in the wrong job I think. Also the receptionists are very miserable and never smile. I travel such a lot and have never experienced a hotel as unwelcoming as this! "