TUI Hotels and Resorts, Lajatico hotels

"If you enjoy peace, tranquillity, the Italian countryside, and an ethos that embraces sustainability (without any compromise on a luxury experience) then this is your spirit home away from home. The facility and surrounding countryside is stunning. The staff are exceptional, friendly and knowledgeable about the produce and the experience on offer. The food was outstanding in both the restaurants, and the fact that all produce used in the restaurants is sourced from no more than 20 miles away (although most is self produced on the property) is testament to the outstanding chefs working there. The pool was beautiful, the rooms were luxurious without being over the top. The bed was incredibly comfortable, the shower was great and the whole complex was always spotlessly clean. I cannot speak highly enough about this little piece of heaven on earth. If you like partying this isn’t the place for you. But if you are looking for a place to wind down and enjoy the peace and some beautiful food, then you won’t be able to help but love it here. "

"Mormoraia is nothing short of perfect! Breathtaking views, AMAZING staff and excellent food. You will lose yourself in the beauty and complete relaxation! There are plenty of activities available if you choose to be active. Just an absolutely incredible place! We will 100% be back! "

"Below expectations for the price – nice location but disappointing experience We stayed for three nights in early April as a couple. During the same trip, we stayed in other agriturismos in a similar price range, and this one unfortunately did not compare well in terms of value and overall experience. The location near San Gimignano is very nice, with pleasant countryside views. However, the service and overall guest experience felt quite limited. Key issues: • Breakfast (€20 pp): limited and inconsistent selection (e.g. stale croissants, very basic fruit unless requested, no plain yogurt, eggs gone cold) • Short breakfast window (until 10:00), creating a rush with slow replenishment • Staff appeared very stretched, resulting in a lack of welcome and a tense atmosphere • Accommodation: annex building requires driving to the main property for meals; not very convenient • Kitchen available but guests asked not to use it • Dinner: fixed menu with no choice; food was good but simple; service felt canteen-like and not particularly atmospheric • Other points: • Pool remained covered despite warm weather • No takeaway breakfast offered for early departure (despite we paid for it) • Complimentary wine (Expedia Gold benefit) only offered at check-out, hence not able to enjoy it) Positives: • Nice setting and views • Comfortable bed • Good house wine Overall: While the property itself is pleasant, it felt more like the hotel prioritise their convenience. "

"Enjoyed the breakfast, the staff was friendly and helpful. The location was convienient and just around the corner was a great vista."

"Overall stay was ok, however there was a sweege smell outside the hotel needs addressing. I recognize this could be a temporary situation. Hotel is close to airport. "

"Great Toscana hotel"

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"Parking is tricky, but we found a free parking lot close by. Check-in was easy and Livia was a gem full of helpful tips and resources. Check out - the front desk guy wasn’t very helpful. We paid the city tax in cash and wanted our change in coins - just a few coins to use in town- very much needed in Italy and he wasn’t willing to provide coins or even break a ten. He offered no assistance. Overall the room, spa and property is nice. No restaurant during off season, but the breakfast provided was excellent."

"We recommend the Toscana Ambassador to everyone, as we had a great experience with its cleanliness, hospitality, friendliness, and an extraordinary breakfast, with excellent service from Ada & Julia and the rest of the crew, from the front desk to room service. If you ever visit Poggibonsi, Tuscany, stay here with no hesitation. "