My arrival was delayed, so I called in the afternoon and was told no problem. When I did finally arrive after 11PM, the lady at the desk had my paperwork all ready to go, so there was no problems at all.
The room was as described by other reviewers. Very neat and clean. AC worked just fine and not too loud. To be honest, the beds have probably seen better days, but they were not that bad. Just a little on the soft side to me. I had no issues with noisy neighbors, but as tired as I was, I probably would not have heard anything anyway.
Over all, the place was just fine and well worth the price. There were cheaper options on Hotels.com, but most had poor reviews. I think I definitely made the right choice and would have no problem returning in the future.