The hotel staff were all amazing, loved them, especially Anis and Nabilah from the restaurant. Surprisingly we did not go on the beach, the hotel didn’t encourage it, instead we spent a lot of time in the incredible pool. Paid around £300 per night for a lovely Viceroy room overlooking the sea and pool. The sad part of our trip was one evening when the room stank of cigarettes. We couldnt sleep. The following day hotel said a guest was smoking on the balcony. They offered wine, room upgrade or afternoon tea, but we were heading out and did not want to pack bags so asked them to apply a small courtesy discount of equivalent value to the bill. The manager never came back. Turned out the guest was actually smoking IN his room. Another guest complained and had to move his daughter out. I don’t understand why the hotel lied To us. Hotel then refused to apply any credit to the bill even upon checkout. Nothing. No sympathy or remorse that this was not what you expect from such a wonderful hotel. I am not cheap, and do not expect freebies, just some courtesy. The day we checked out my partners clothes on the bed were ridden with red ants which wasn’t nice and there were red ants outside the room. Also the hotel booked us on a jet ski tour around 8 islands. Incredible. Unfortunately they got us the cheapest taxi to take us with no a.c. The jet ski company made us sign a waiver for everything including death, but the jet skis had broken handles, exposed wires, the speedomete